How to get IIS web working with server FQDN name - iis

Hope you are all well. I a new to IIS and was wondering if you could help me with an issue I am stuck with
the site is accessible using IP address, and via the shortname http://sitename However, when I try to access the site with an FQDN its complaining a 403 permission denied error. I checked and the permissions are all in place as needed. I did read online that it could be to do with DNS so upon checking I can confirm DNS also resolves fine. it is set up as a server farm with 2 other servers and I have checked the IIS log and I noticed that the request is routed to other servers in the farm and I see that the user account used is as below
Mozilla/5.0+(Windows+NT+6.3;+WOW64;+Trident/7.0;+rv:11.0)+like+Gecko - 403 0 0 3
I dont have Firefox installed on the machine. I'm a bit lost here if anyone could help me please.
Thank you in advance
re-created the site with no luck
re-added the permissions of IIS user with no luck
checked dns
checked folder permissions

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Good luck.

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