Azure Cosmos Db Emulator starting but never start - azure

Question

I use Azure Cosmos Db Emulator for about 1 year now and it’s the 3de time it sudently stop working.
The only way i found for resolve the problem was to do a complete re-install of windows 10 …
My configuration :
Windows 10 Pro
Administrator privilege
Domain link to AAD
Antivirus software : ESET Endpoint antivirus 9.1.2051.0
Intel(R) Core(TM) i5-4670 CPU # 3.40GHz 3.40 GHz
32 Go of RAM
All my software installed on C :
I try this in command prompt (as Administrator) :
Clear performance counter before start
Microsoft.Azure.Cosmos.Emulator.exe /shutdown
lodctr /R (2 time to be sure)
Microsoft.Azure.Cosmos.Emulator.exe
Result :
The notification for « Starting » show up
A dump file is create in AppData/Local/CrashDumps
The notification that the emulator is « start » never come
The web page never open
Uninstall – re-install
Microsoft.Azure.Cosmos.Emulator.exe /shutdown
Delete folder AppData\Local\CosmosDBEmulator
Uninstall Cosmos Db Emulator
Delete folder C:\Program Files\Azure Cosmos DB Emulator
Restart the computer
Install last app version : azure-cosmosdb-emulator-2.14.9-3c8bff92.msi
Check for start the emulator after install end
Result :
Same result than 1)
Start trace
- Microsoft.Azure.Cosmos.Emulator.exe /shutdown
- Microsoft.Azure.Cosmos.Emulator.exe /startwprtraces
- Microsoft.Azure.Cosmos.Emulator.exe
- [wait for 1 minute]
- Microsoft.Azure.Cosmos.Emulator.exe /stopwprtraces
- Microsoft.Azure.Cosmos.Emulator.exe /shutdown
Result :
The notification for « Starting » show up
A dump file is create in AppData/Local/CrashDumps
Until the 1 minute of waiting , a dump file was created for about every 20/30s
When i execute Microsoft.Azure.Cosmos.Emulator.exe /stopwprtraces, a docdbemulator_001.etl was created in C:\Program Files\Azure Cosmos DB Emulator
The notification that the emulator is « start » never come
The web page never open
I try to read the dump file with WinDbg.exe and i found this error message :
CLR_EXCEPTION_System.Collections.Generic.KeyNotFoundException_80131577_Microsoft.Azure.Documents.Common.dll!Microsoft.Azure.Documents.Common.Service.WindowsFabricConfigurationProvider.GetValue
And the stack trace was :
00000085`583feb40 00007ffe`49323302 Microsoft_Azure_Documents_Common!Microsoft.Azure.Documents.Common.Service.WindowsFabricConfigurationProvider.GetValue+0x52
00000085`583feb80 00007ffe`493230cb Microsoft_Azure_Documents_Common!Microsoft.Azure.Documents.Common.CrashDump.Register+0xdb
00000085`583febf0 00007ffe`48f673ee Microsoft_Azure_Cosmos_Compute_Host_ServiceFabric_EntryPoint!Microsoft.Azure.Cosmos.Compute.Host.ServiceFabric.EntryPoint.EntryPoint.CosmosDBGatewayInit+0x56e
00000085`583fecf0 00007ffe`48f51465 Microsoft_Azure_Cosmos_Compute_Host_ServiceFabric_EntryPoint!Microsoft.Azure.Cosmos.Compute.Host.ServiceFabric.EntryPoint.EntryPoint.Main+0x295
In windows logs I found the same error description (in french):
Application : Microsoft.Azure.Cosmos.Compute.Host.ServiceFabric.EntryPoint.exe Version du Framework : v4.0.30319 Description : le processus a été arrêté en raison d'une exception non gérée. Informations sur l'exception : System.Collections.Generic.KeyNotFoundException à Microsoft.Azure.Documents.Common.Service.WindowsFabricConfigurationProvider.GetValue(System.String) à Microsoft.Azure.Documents.Common.CrashDump.Register(System.Collections.Generic.IEnumerable`1<System.String>, Microsoft.Azure.Cosmos.Core.IConfigurationProvider) à Microsoft.Azure.Cosmos.Compute.Host.ServiceFabric.EntryPoint.EntryPoint.CosmosDBGatewayInit(System.Fabric.CodePackageActivationContext, System.String) à Microsoft.Azure.Cosmos.Compute.Host.ServiceFabric.EntryPoint.EntryPoint.Main(System.String[])
And
Microsoft.Azure.Cosmos.Compute.Host.ServiceFabric.EntryPoint.exe
2.14.0.0
bc4d0da5
KERNELBASE.dll
10.0.19041.1889
e9ede6d6
e0434352
0000000000034fd9
4360
01d8b7ac99b3d711
C:\Program Files\Azure Cosmos DB Emulator\Packages\CosmosGatewayService\CosmosGatewayService.Code\EP\Microsoft.Azure.Cosmos.Compute.Host.ServiceFabric.EntryPoint.exe
C:\WINDOWS\System32\KERNELBASE.dll
01134c47-5efa-4d7a-a243-15af35536df0

Answer 1

Finaly I found that Cosmos Db create 3 Security Groups that are not delete on uninstall.
I delete all 3 and remove all registry reference on each. (searching for Cosmos Db and DocDb)
Now when i reinstall all work properly !
Thanks you David for your help.

Answer 2

I tried all of the above, the security groups are under Computer management
DocDbGatewayService
DocDBMasterService
DocDbServerService
This still didn't clear it for me, I did find the following in the Event Log
Application:
Microsoft.Azure.Cosmos.Compute.Host.ServiceFabric.EntryPoint.exe
Framework Version: v4.0.30319 Description: The process was terminated
due to an unhandled exception. Exception Info:
System.Collections.Generic.KeyNotFoundException at
Microsoft.Azure.Documents.Common.Service.WindowsFabricConfigurationProvider.GetValue(System.String)
at
Microsoft.Azure.Documents.Common.CrashDump.Register(System.Collections.Generic.IEnumerable`1<System.String>,
Microsoft.Azure.Cosmos.Core.IConfigurationProvider) at
Microsoft.Azure.Cosmos.Compute.Host.ServiceFabric.EntryPoint.EntryPoint.CosmosDBGatewayInit(System.Fabric.CodePackageActivationContext,
System.String) at
Microsoft.Azure.Cosmos.Compute.Host.ServiceFabric.EntryPoint.EntryPoint.Main(System.String[])
And I managed to clear the issue with the following command
netsh http add iplisten ipaddress:0.0.0.0
This was taken from this thread - https://github.com/MicrosoftDocs/azure-docs/issues/6788