I want to create a new ticket in ZD using the Webhook feature of Slack Workflow.
(without Zendesk Integration App)
Why not use ZD Integration?
custom items,
This is because generated tickets cannot be immediately assigned to a specific contact.
If anyone knows how, please reply.
Related
So, I need to create a webhook that would notify when anyone places an order on my whatsapp business number.
Now, in the meta app developer settings, I could not find any webhook for order placed notification. I did try message webhook and it's working but I don't know how I setup the webhook for place order.
Here is the screenshot of the available webhooks:
Here is my glitch server link:
https://glitch.com/edit/?fbclid=IwAR0HWgQsDgHhTj_PZ8HwQk5Yi9qjaZildFovVo5Q-WbY-Kru4wyBchasNkU#!/nostalgic-hail-toad?path=app.js%3A64%3A24
I am developing chatbot using Microsoft bot framework composer. I added this chatbot to Microsoft Teams channel as well. It is a IT Help desk chatbot. We have a separate ticketing system, whenever user send a email to support#abc.com, the support ticket would be automatically created.
I want my chatbot to send a email automatically to create a ticket when the user needs to create a ticket using chatbot.
There are a lot of ways to do that. For example, you can use "Send an HTTP request" action in the composer, and call an endpoint where you do this email processing (for example: you can quickly test by using a logic app which will be your http endpoint, and inside this logic app use an email connector - outlook or other)
More details on the "send an http request" step here
And a tutorial to send an email with Logic Apps here
I have a free SNOW developers instance ,and i want to be able to raise an incident from Google DialogFlow. I have the user name and reason for the call transcribed into text and need to pass it to SNOW to create the incident. I have already created an integration where i can query the status of a SNOW incident from Google.
Here you go, you can do this with fulfillment.
Enable fulfillment on that intent.
Write it in NodeJS or JAVA or python.
Raise the ticket from your fulfillment (use service now API make http call from your server)
Once you get the response, send the ticket number back to google assistant, reply to the user.
This the way you can implement this. Directly from dialogflow you can not integrate any other 3rd party API.
I'm trying to get Slack to prompt the user to sign in with their Google account (account link) before they can use my Dialogflow chatbot in Slack. The reason being, is that I need access to their calendar in order to create and modify the events, among other things.
Simply following the Slack integration instructions on the 'Integrations' page in the Dialogflow console didn't work. It immediately installed the app.
I want to implement event notification webhook method into my app. I am using docusign-java-client SDK for docusign, but I am unable to find any example using SDK. Can anyone provide some example to achieve this?
I'm sorry to report that we (DocuSign) don't yet have a Java recipe for this. We do have a Python example. Java is on the list of things to do. Perhaps someone else can provide an example in the meantime.
Here is a general description:
First, set up your webhook subscription. You can have an envelope-specific webhook subscription by including the eventNotification fields in your envelope create request.
Or you can set up a more general subscription by using the "Connect" feature. You can setup Connect subscriptions either via the DocuSign web tool, or programmatically.
As part of the subscription you provide your url for the incoming XML notification messages.
To handle them, you write a small web app using whatever web app framework is easiest for you and your stack. Your web server will receive the incoming https calls from DocuSign.
You can see what the incoming XML messages look like by using the beta Recipe Framework. Run it on Heroku. Use the embedded signing recipe and click the button to see the Webhook / Connect messages. You can then see the sorts of messages that you will receive.
Your incoming message web server will simply parse the XML messages and then handle them accordingly.
Thanks for using the webhook system. Please ask more questions here if you have any issues.