MongooseError: Operation `therapists.find()` buffering timed out after 10000ms - node.js

I have seen this issue published in a few places however I still don't have a solution.
I am using a node server and can connect to my database correctly with a status of 1 for connected.
However when I send requests to the mongodb database, the request pends and times out.
I have tried adding my IP to mongodb, putting my connection in an async function. and also removing mongoose and re installing it.
My structure is like this
app
client
node_modules > mongoose 5.13.14
server
node_modules > mongoose 5.13.14
My connection to mongodb is like this.
mongoose.connect(process.env.MONGOOSE_CONNECTION, { useNewUrlParser: true, useUnifiedTopology: true, useCreateIndex: true })
.then(res =>{
console.log("Connected to Database")
}).catch(function (reason) {
console.log('Unable to connect to the mongodb instance. Error: ', reason);
});
An example of an endpoint that fails is here.
router.get('/therapists', (req, res) => {
signUpTemplate.find({}, (err, result) => {
if (err) {
console.log(err)
} else {
res.status(200).send({
results: result
})
}
})
})
which results in error
MongooseError: Operation therapists.find() buffering timed out after 10000ms
Can someone help me please as I am really not sure what the solution is.
Thank you!

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