I am trying to build a bot in Dialogflow.
Here is what I need:
customer: Hello
bot: hello, what's your name?
customer: John
bot: Please enter the first element.
customer: element1
bot: Did you finish?
customer: No
bot: Please enter the second element.
....
Please advise how can I implement it? I am trying to create an intent with action and prompt but the agent doesn't ask me "Please enter the first element".
I also need to make first, second .. a counter that updates with each iteration / question.
Can you please advise where can I find a guideline how to achieve this kind task?
So far I have created an agent and playing with intents.
One way would be to write some code for fulfillment (using webhook or even inline editor), analyze incoming messages in your code and generate answer.
If you don't want to write any code, it should be also possible to achieve this using Dialogflow's context to store some information and followup intents to continue asking for elements. But in case you would like to ask user for multiple elements - it could be hard to maintain in Dialogflow. I have created and tested sample bot this way with following intents:
Please note that I have removed default Welcome intent to not interfere with custom "hello" intent.
Related
Currently I'm creating an Action for the Google Assistant.
In this Action, I ask the user to provide its phone number. After this, another intent will repeat the phone number given, and asks if it's correct. If the user responds with 'no', I would like to redirect the user back to the first intent, so it can provide its phone number again. It should be a kind of loop.
(I'm working in a local environment, so only the intents are created within Dialogflow.)
I tried to apply contexts for this case, but in someway it won't succeed.
Thank you guys!
Remember that Intents represent what the user has said, and not what you are doing with that data. So saying that "another intent will repeat the phone number" suggests that you're making some things more complicated.
A better design is likely to have the Intent that collected the data to several things:
Repeat the phone number back
Prompt if this is correct
Set a content indicating you have prompted for confirmation
You can then have another Intent handle the "yes" or "no" statements responding to this prompt. The user may say other things, remember, including giving a correction to the phone number.
See also these articles (based on a StackOverflow question and answer) on designing a conversation and the Dialogflow Intents based on that conversation:
Thinking for Voice: Design conversations, not logic
Conversation to Code (Part 1)
I am developing a google assistant app on Dialogflow.
And I have a intent that receives two entities: #name and #age
Using the fulfillment throught the inline editor I verify if the #age is below 18.
In that case I need to ask for additional info, I need to ask the name of the person responsible for the child.
I looked around the internet, including the fulfillment samples at https://dialogflow.com/docs/samples
I believe it would look something like this:
let conv = agent.conv();
conv.ask('As your age is under 18 I need the name of the person responsible for you:');
//Some code to retrieve user input into a variable
agent.add(conv);
But I was unable to find how to do it.
Can someone help me to achieve this?
Thanks in advance.
While you are handling an Intent, there is no way to "wait for" the user to respond to your question. Instead, you need to handle user input this way:
You send a response back from your Intent.
The user replies with something they say.
You handle this new user statement through an Intent.
Intents always represent the user taking some action - usually saying something.
So one approach would be to create a new Intent that accepts the user's response. But somehow you need to distinguish this response from the initial Intent that captured the person's name.
One way to do this would be, in the case you ask the question about who the responsible adult is, is to also set a Context. Then you can have a different Intent be triggered only when that Context is set and handle this new Intent to get the name of the adult.
Hello World!
I need your help in dialogflow v2.
I have to ask and get user informations like gender, last-name, first-name, maiden-name.
Diagram of my intents
List of intents
Detail of an intent
After the welcome intent, I have the Gender intent. After that, there is the last-name intent.
If the user is Mr, then we have last-name and after the first-name.
For Mme, we want the married-name. We ask if the married-name and the maiden-name are same. If not, we need the maiden-name. And at the end, we ask for the first-name.
In the first scenario, dialogflow always ask the first-name at the end.
For the second scenario, when dialogflow ask the first-name, it doesn't understand the answer.
In last scenario, when the user answer for maiden-name, dialogflow doesn't understand.
Have you got an idee to resolve this?
Thank you for your help!
use slots to collect the parameters like gender, name, etc in a single intent
Check this issue. I have posted something that might help you.
Recognizing non-English/American names have an issue with the Dialogflow.
I have to train my dialogflow bot with a phrase i dont know i.e user can type anything he or she wants but i want that to work with a single intent only.
for example:
U- Good Morning
B- Morning how can i help you?
U- i want to create a ticket
B- Please provide a subject for the issue?
U- No i want to view a ticket with id ABC1234556
Now here bot should back track to another intent which will view the details related to the ticket id but thats not happening i am using dialogflow's system entity i.e #sys.any which captures anything user says. This entity captures anything and even back tracks on other intent's phrases like bye show all ticket's and etc but it just not works with this particular intent phrase!
I hope i have made clear what is bothering!
If you're using #sys.any in an intent to capture all user input after asking Please provide a subject for the issue, it won't be possible for another intent to be matched within Dialogflow.
To get around this issue, you could change your agent design, perhaps by confirming the "subject" in case the user wants to change path.
You could also try and match an intent to whatever text is captured by #sys.any, by calling Dialogflow's detectIntent endpoint from your webhook. However, this might result in unwanted behavior (e.g. if a legitimate ticket subject happened to match one of your intents).
I have created a bot using Dialogflow (api.ai) and integrated it with Facebook messenger. I want to get the parameter values from user: like city, date (today, tomorrow) by using the quick reply feature of messenger, where user is presented with select-box like options, and can tap on one of the options. The required parameter receives the user-tapped value, saving the user from typing it manually.
I cannot find anywhere in documentation any way to fill up parameter values (slots) using quick replies. There is an option to give quick replies in response section, but the response section is called on fulfilment, and if I take user input in response, then I have to create another follow up intent to process the user-response further, because the current intent gets fulfilled after response.
If I add quick replies in the response section, then I have to create multiple levels of follow-up intents. Ex: I take city input in one intent, and give two options to user (like New York, Delhi). Then I have to create two follow up intents, each for handling one reply (New York and Delhi), and then for each follow up intent, I will have to create more follow up intents to get more parameter inputs. Below is the flow diagram of this case. --->
This can get pretty complex when more levels are added! Amazon Lex has this feature of filling slots using quick replies. Can't I just fill up parameter values directly using the quick replies like Lex?
You don't have to go this far. There is a simple way of using entities & prompts in dialogflow.com. The workflow can be: Weather(intent)->quick reply(New york/Delhi)->City(intent) use entities here->quick reply(Today/Tomorrow)->Use different intents here for today & tomorrow as you will have different responses. You don't need to create different intents unless you have different responses. User says can have different parameters for which you can define different prompts as well. This will again reduce your complexity of creating follow-up intents. Let me know if you need more explanation on this.