I am building an action using DialogFlow for Google Action.
In general, We can start a session by "talk to {action_name}...", then we won't need to say the wake word again.
I was wondering how to handle the situation that user keep using "talk to..." after the session has already started?
For example:
User: talk to {action-name}
Google: Alright. Getting the test version of...(session started)
User: ask {action-name} to ....
Google: I can't understand...
I've run into this once. If your intent has parameters, Dialogflow is often smart enough to ignore that and match intents.
Other times, if there's no parameters, this may cause Dialogflow to get tripped up. Using the History tab, you can see what users may run into issues. You can then add an extra training phrase and Dialogflow will update its model.
Related
So I have a flow prepared.
User: I would like to book an appointment
Bot: Sure. Does 3pm works for you?
User: Yes
Bot: Great. Appointment has been set. (Response from Fulfillment)
Bot: Anything else you need help with? Yes | No (How to achieve this)
I have tried triggering followupEvent but that won't display any response till the chain of intent is complete.
When the followupEventInput parameter is set for a WebhookResponse,
Dialogflow ignores the fulfillmentText, fulfillmentMessages, and
payload fields. When Dialogflow receives a webhook response that
includes an event, it immediately triggers the corresponding intent in
which it was defined.
I have End Intents ready for response for Yes and No. But need help in triggering it.
An intent shouldn't be used as a step in your flow or be tied to a single response, its intended to represent a category of phrases your user might say to complete a certain goal in your conversation. Since the was this helpful isn't triggered by any user phrase, but more as a trigger for the user to continue the conversation shows that it shouldn't be a separate intent.
Having the was this helpful phrase be available to multiple intents is a good choice so it can be used throughout your conversation, but I would recommend saving this phrase in a file, an API or a CMS and retrieving the response via code.
I'm not a PHP developer, but I expect it to be along the lines of: responseService.getResponse("requestFeedbackPrompt");
This allows you to retrieve the was this helpful phrase throughout your code, without making the mistake of making a seperate intent for it, as this will create problems later on with keeping state.
If you would decide to go with a single intent for this, you will quickly see that it will become difficult to maintain track of context, states and which step of the conversation you are in as multiple intents will go through this generic intent.
What would you do if you need a different variant of the was this helpful response, with the single intent, you will end up creating an intent for each variation and you will have to align the conversation flow and state accordingly every time.
If you use the service, you just call responseService.getResponse("OtherFeedbackPrompt);`
Hi have something similar in one of my bots. I have taken a different approach to those mentioned.
My bot asks if there's anything it can help with at the end of a an acknowledgement fulfilment.
The customer then has the option to respond with Yes or No.
Within the page that asks the question I have created routes.
One route for Yes and another for No.
The Yes route directs customers back to the point where they can start making selections. The No route provides a fulfilment to the customer and ends the session. I have used Yes and No intents for these.
So I was using Gmail Google Action on my Assistant device and One thing that I found particularly intriguing was that when a user has given its message and email, after that assistant gives options for change or adding the message. That means on selecting those options, assistant will change the value of message entity or edit it as per user command, without re-enabling the whole intent.
My question is how can I implement this functionality in my Google Action. Is there any particular function made by Google that I can use or do I have to create one from scratch ?
Gmail's integration is a bit different than the way a third-party developer would do it, but you can save user input from the current session and modify it later on in your conversation. In your Action, this wouldn't be just one intent, but a few that would handle the work of modifying some session data and finally using that data to complete the user's original action.
I have been working with Google Dialogflow to create a Google Assistant experience.
My GA Action is to Raise Support tickets and those tickets are raised in our system via API.
We ask the user to describe the Issue they are facing, We have used a fallback Intent to capture the Issue/Ticket Description(Since the reply can be any free text, is this the best way to capture free text?).
Once the user gives a description, A webhook is called and the results are sent to our backend to capture.
We have noticed that when the user uses the words "not working" as a part of the issue description, it always calls the welcome intent, instead of going to the follow up Intent. If the user describes the Issue without using those words, it works fine. Below are 2 different responses.
I personally feel that this is a bug in GA, is there any way to solve it?
I think you're doing some things wrong. I don't have enough information to understand 100% what you are doing, but I will try to give you some general advice:
A fallback intent is used to 'fall back' to this intent when a user asks something that is nowhere provided in one of your other intents. That's why your fallback intent has the 'input.unknown' set as action. It will be triggered when the user gives some input that is unknown for your application. F.e. I don't think your '(Pazo) Support Action' will provide an answer if the user asks to book a plane to Iceland, so that's when your fallback intent comes in to give an answer such as 'Sorry, I can't answer that question. Pazo is here to give you support in... What can I do for you?'
Your user can either register a complaint or raise a support ticket if I'm getting this right? I recommend you to make two seperate intents. One to handle the complaints and one to handle the support tickets.
Before developing advanced actions with a seperate webhook and a lot of logic with calling an API etc., I recommend to go through the documentation of Actions on Google:
https://developers.google.com/actions/extending-the-assistant
During our testing, we were unable to complete at least one of the behaviors or actions advertised by your app. Please make sure that a user can complete all core conversational flows listed in your registration information or recommended by your app.
Thank you for submitting your assistant app for review!
During testing, your app was unable to complete a function detailed in the app’s description. The reviewer interacted with the app by saying: “how many iphones were sold in the UK?” and app replied “I didn't get that. Can you try with other question?" and left conversation.
How can I resolve the above point to approve my Google Assistant action skills?
Without seeing the code in question or the intent you think should be handling this in Dialogflow, it is pretty difficult - but we can generalize.
It sounds like you have two issues:
Your fallback intent that generated the "I didn't get that" message is closing the conversation. This means that either the "close conversation" checkbox is checked in Dialogflow, you're using the app.tell() method when you should be using app.ask() instead, or the JSON you're sending back has close conversation set to true.
You don't have an intent to handle the question about how many iPhones were sold in the UK. This could be because you just don't list anything like that as a sample phrase, or the two parameters (the one for object type and the one for location) aren't using entity types that would match.
It means that somewhere, either in your app description or in a Dialogflow intent(they have full access to see what's in your intents) you hinted that “how many iphones were sold in the UK?” would be a valid question. Try changing the description/intents to properly match the restrictions of your app.
I’m building an agent on API.ai where I ask a user a question. I’m not expecting them to answer the question back to my agent. However they may wish to follow up this question later on by asking for some more information. If I ‘end the conversation’ in my intent they can’t then do something such as say ‘tell me more’ without invoking my action again from scratch (in which case all context is lost), but similarly if they don’t say anything, then (on google home at least) the question gets repeated as it's expecting a response.
Is there anyway I could do this?
Actions are conversational experiences. Typically your app would ask a question and the user would provide a response. Once the user exits your app, the conversational context goes back to the assistant.
If you want to provide a quick way to let the user engage with your app again, then consider implementing support for deep links: https://developers.google.com/actions/apiai/define-actions#define_additional_actions
In addition to what Leon has said, you could also manage the context of the user yourself (instead of relying on API.AI's Contexts) and key off the anonymous userid that you get with each request.
This way they can deep-link back to ask you a followup question, and you know "who" is returning and where the conversation last stood when you gave a reply.
I understand that what you basically want is to create an intent in which what the user will say is not predictable (they may not say anything at all).
In that case , you can simply end the response with a prompt to specify it. "...Do you want to ask something more ". If user says "no" , end the conversation in a different intent. Otherwise carry on with the flow.