I have created a google action, which takes in three parameters, I have done training phrases for many word combinations, but sometimes it will not pick it up.
I set my input parameters in the dialog flow to number1, number2, and number3.
It seems by default, if it misses a value it will say: "what is $varName"
however, this could be misleading to users since it may be unclear if it just prompts the user for 'what is number3'.
Id like to edit this response to be a more descriptive message.
I hope this is clear enough - I cant really post any code since its all concerning this dialogflow ui...
cheers!
If you want to add prompt variations for capturing parameters in an entity follow the "adding prompt variation" explained here. Just add variations to prompts as below or handle it from webhook by enabling slot-filling for webhook.
If you want to ask questions when the agent did not understand the intent then you can either use a Default Fallback Intent for a generic reply or create a follow-up fallback intent for the intent you are targetting.
or
Related
Is it possible to set fallback intents using only contexts?
The example would be the user asks a question which triggers fallback intent 1 "sorry I don't understand"
The user then tries again with a reformulation of the question which then triggers fall back intent 2 "hmmm I still don't understand you, please leave your email and someone will get back to you right away"
I have tried adding contexts but it is always the default fallback intent that is triggered
You can use fulfillment code to give response like that.
For this you need to set a counter for fallback occurance.
then according to counter variable you can reply with different text each time fallback has occured.
I am using contexts within Dialogflow to call the next intent for the user. What I would like to do is have the ability for someone to change their mind on an answer they just entered. For example, as seen in the image below, if I enter a name then it would ask for an email. However, the user should be able to say "can I change my name" and go back to the context where Dialogflow is asking for a name.
I already have that intent implemented but I am trying to figure out how to go back to the question they were going to answer before deciding to change their name. I can use fulfillment to capture the raw API response and possibly get the last context however how can I force the user after changing their name to go back their previous context/intent?
You can do this easily by using the fulfillment. You have to save the previous intent contexts and prompt as well as the next intent contexts and prompt in the parameters of the intent.
I'm trying to create a custom action through Google Assistant. I have custom user data which is defined by the user and I want the user to ask me something about this data, identifying which data they want to know about by supplying it's name.
ex:
User says "Tell me about Fred"
Assistant replies with "Fred is red"
[
{
"name":"Fred",
"info":"Fred is red"
}
]
The problem I'm having is how to add a Training phrases or re-prompting for the user to use when they supply a name which doesn't exist.
ex:
User says "Tell me about Greg"
Assistant replies with "I couldn't find 'Greg'. Who would you like to know about?"
[
{
"name":"Fred",
"info":"Fred is red"
}
]
I've tried adding a Training response which only contains the 'name' parameter, but then if the user says "Tell me about Fred", the "name" parameter is set to "Tell me about Fred" instead of just "Fred", which means it ignores other Training responses I have setup.
Anyone out there who can be my Obi-wan Kenobi?
Edit:
I've used Alexa for this same project and have sent to Alexa an elicitSlot directive. Can something similar be implemented?
There is no real equivalent to an elicitSlot directive in this case (at least not the way I usually see it used), but it does provide several tools for accomplishing what you're trying to do.
The general approach is that, when sending your reply, you also set an Output Context with the reply. You can set as parameters for the Context any information that you want to retain (what value you're prompting for and possibly other state you've already collected).
Then you can have Intents that have this context set as an Input Context. The Intent will then only be matched if the Context is active. This Intent can match #sys.any, or whatever other Entity type might be appropriate in this case.
One advantage of this approach is that it allows for users to reply more conversationally, or pivot their reply away from the prompting question you've just asked. It allows for users to answer within the Context, or through other Intents that you've already setup for other purposes.
I am developing a google assistant app on Dialogflow.
And I have a intent that receives two entities: #name and #age
Using the fulfillment throught the inline editor I verify if the #age is below 18.
In that case I need to ask for additional info, I need to ask the name of the person responsible for the child.
I looked around the internet, including the fulfillment samples at https://dialogflow.com/docs/samples
I believe it would look something like this:
let conv = agent.conv();
conv.ask('As your age is under 18 I need the name of the person responsible for you:');
//Some code to retrieve user input into a variable
agent.add(conv);
But I was unable to find how to do it.
Can someone help me to achieve this?
Thanks in advance.
While you are handling an Intent, there is no way to "wait for" the user to respond to your question. Instead, you need to handle user input this way:
You send a response back from your Intent.
The user replies with something they say.
You handle this new user statement through an Intent.
Intents always represent the user taking some action - usually saying something.
So one approach would be to create a new Intent that accepts the user's response. But somehow you need to distinguish this response from the initial Intent that captured the person's name.
One way to do this would be, in the case you ask the question about who the responsible adult is, is to also set a Context. Then you can have a different Intent be triggered only when that Context is set and handle this new Intent to get the name of the adult.
I have to train my dialogflow bot with a phrase i dont know i.e user can type anything he or she wants but i want that to work with a single intent only.
for example:
U- Good Morning
B- Morning how can i help you?
U- i want to create a ticket
B- Please provide a subject for the issue?
U- No i want to view a ticket with id ABC1234556
Now here bot should back track to another intent which will view the details related to the ticket id but thats not happening i am using dialogflow's system entity i.e #sys.any which captures anything user says. This entity captures anything and even back tracks on other intent's phrases like bye show all ticket's and etc but it just not works with this particular intent phrase!
I hope i have made clear what is bothering!
If you're using #sys.any in an intent to capture all user input after asking Please provide a subject for the issue, it won't be possible for another intent to be matched within Dialogflow.
To get around this issue, you could change your agent design, perhaps by confirming the "subject" in case the user wants to change path.
You could also try and match an intent to whatever text is captured by #sys.any, by calling Dialogflow's detectIntent endpoint from your webhook. However, this might result in unwanted behavior (e.g. if a legitimate ticket subject happened to match one of your intents).