"Element not found" exception in Jenkins box while script passing in local - watir

Question

Im trying to read the text from a popup and assert it.The element is defined as
div(:cta_description, :class => 'homepage-clicktoactiavte-description')
And the method as
def rewards_popup_description
return cta_description_element.when_present.text.gsub(/[^$,.A-Za-z0-9]/," ")
end
This script passes successfully while running in local, but fails with the following exception while running directly on Jenkins box which is another windows machine.
And the customer sees the overlay popup message "$10 reward activated"
features/step_definitions/Loyalty_steps.rb:7
timed out after 30 seconds, Element not present in 30 seconds (Watir::Wait::TimeoutError)
C:/Ruby24-x64/lib/ruby/gems/2.4.0/gems/watir-6.12.0/lib/watir/wait.rb:49:in `until'
C:/Ruby24-x64/lib/ruby/gems/2.4.0/gems/watir-6.12.0/lib/watir/wait.rb:126:in `wait_until'
C:/Ruby24-x64/lib/ruby/gems/2.4.0/gems/page-object-2.2.4/lib/page-object/elements/element.rb:133:in `when_present'
D:/Jenkins/workspace/cog-checkout-loyalty-nightly-cuke-tests/cuke-tests/features/support/pages/Frontend/Cotton_On/Loyalty_Page.rb:14:in `rewards_popup_description'
D:/Jenkins/workspace/cog-checkout-loyalty-nightly-cuke-tests/cuke-tests/features/step_definitions/Loyalty_steps.rb:9:in `block (2 levels) in '
C:/Ruby24-x64/lib/ruby/gems/2.4.0/gems/page-object-2.2.4/lib/page-object/page_factory.rb:75:in `on_page'
D:/Jenkins/workspace/cog-checkout-loyalty-nightly-cuke-tests/cuke-tests/features/step_definitions/Loyalty_steps.rb:8:in `block in '
C:/Ruby24-x64/bin/cucumber:23:in `load'
C:/Ruby24-x64/bin/cucumber:23:in `'
features/Loyalty-AU.feature:122:in `And the customer sees the overlay popup message "$10 reward activated"'
Both the machines have same version of following packages
page-object (2.2.4)
watir (6.12.0)
watir-scroll (0.2.0)
watir-webdriver (0.9.9)
Both the machines use same version of chromedriver as well
$ chromedriver.exe -v
ChromeDriver 2.41.578737 (49da6702b16031c40d63e5618de03a32ff6c197e)
C:\Program Files (x86)\Google\Chrome\Application>chromedriver.exe -v
ChromeDriver 2.41.578737 (49da6702b16031c40d63e5618de03a32ff6c197e)
Any idea what could be wrong?
Note:-
I ran the script directly from Jenkins box. Its a Windows Server 2016 edition.When the script runs I can see the popup appears and its stays for 10seconds(configured time) and then disappears. Then it fails complaining "Element no found".
The local is Windows 7 machine..