I'm looking for an excel (Office 2016 packet) formula that count SLA for ticket resolution.
the SLA counter must consider :
1) Monday To Saturday as work day ;
2) Holiday as no working days (must be skipeed as work day);
3) SLA start for ticket generate in workdays during range-time "08:00-20:00" out of this time-range SLA count is "0" ;
4) Output should result as R1= first 24Hours ; R2= from 25 to 48 hours ; R3= from 49 to 72 hours; "Out of Sla" = since 72 hours
Data to count SLA is formatted as below for either for ticket open and closure:
Column N Column O Column P Column Q
"TICKET START DATE" "TICKET STOP DATE" "SLA" "HOLIDAY"
28/4/18 13:30 30/4/18 19:20 2 25/04/2018
28/4/18 13:11 29/4/18 13:11 1 01/05/2018
28/4/18 12:57 28/4/18 12:57 1
I solved point 1) & 2) with NETWORKDAYS.INTL formula using the first column as start_date ; the second column as end_date; 11 as third formula's field to exclude Sunday as workdays; fourth formula's value pointing a column where are listed the "holidays" date .
I could not find a solution for point 3).
It will also appreciate a possible solution for point 4) .
Thank you in advance.
Formula example of above fields :
=NETWORKDAYS.INTL(N15;O15;11;Q16:Q17)
Alessandro.
I've needed to do something similar in the past. Please see the formula below. It will give you the amount of time between working days (Monday-Friday), only taking into account times 8:30am to 5:30pm. Try inserting your specific parameters.
=IFERROR((NETWORKDAYS.INTL(H8,I8,,)-1)*("17:30"-"8:30")
+IF(NETWORKDAYS.INTL(I8,I8,,),MEDIAN(MOD(I8,1),"8:30","17:30")
,"17:30")-MEDIAN(NETWORKDAYS.INTL(H8,H8,,)*MOD(H8,1),"8:30","17:30"),"")
H8 = Start Date
I8 = End Date
8:30 = Start Time
17:30 = End Time
Related
I have a date which I will need to increment the date by a day, month or year from the actual date. This is based of a list of fields below and is different per the input. Also each resultant date has to be a business day i.e not a weekend day or a bank holiday. Also if the resultant date is either Dec 25 or Jan 1st the day needs to move forward to the next business day (not a weekend day).
I have created this in Excel using a couple of formulas though it is a bit clunky.
Below is my data set
Business Date 15/05/2018
Tenor Settlement Value Settlement Period
ON 1 Day
TN 2 Day
SP 2 Day
SN 3 Day
1W 7 Day
2W 14 Day
3W 21 Day
1M 1 Month
2M 2 Month
3M 3 Month
In column E - I am using formula
=IF(D4="Day",$B$1+C4,IF(D4="Month",EDATE($B$1,C4),(TEXT($B$1,"dd/mm/")&(YEAR($B$1)+C4))+0))
In column F - I am using formula
=E4+LOOKUP(WEEKDAY(E4),{1,2,3,4,5,6,7},{1,0,0,0,0,0,2})
In column G - I am using formula
=F4+IF(AND(OR(TEXT(F4,"ddmm")="2512",TEXT(F4,"ddmm")="0101"),WEEKDAY(F4)>=2,WEEKDAY(F4)<=6),LOOKUP(WEEKDAY(F4),{1,2,3,4,5,6,7},{0,1,1,1,1,3,0}),LOOKUP(WEEKDAY(F4),{1,2,3,4,5,6,7},{1,0,0,0,0,0,2}))
In H I format the date in mm/dd/yyyy and I have my desired result.
storax has kindly created a function for me which replicates my excel formula in column E - on this thread Increment a date by a number of days, months or years
Function IncDate(ByVal dt As Date, ByVal add As Long, ByVal dmy As String) As Date
Select Case UCase(dmy)
Case "DAY"
IncDate = DateAdd("d", add, dt)
Case "MONTH"
IncDate = DateAdd("m", add, dt)
Case "YEAR"
IncDate = DateAdd("yyyy", add, dt)
Case Else
IncDate = dt
End Select
Could use some advise on how I could incorporate my formulas in columns F & G to make the process less clunky.
Manipulating the DATE function (DateSerial in vba) with the WORKDAY.INTL function seems to produce the correct business dates.
Put this in E4 and fill down.
=WORKDAY.INTL(DATE(YEAR(B$1)+(D4="year")*C4, MONTH(B$1)+(D4="month")*C4, DAY(B$1)+(D4="day")*C4)-1, 1, 1, holidays)
[holidays] is a named range (Formulas, Defined Names, Defined Name) with a Refers To: of,
=Sheet10!$Z$2:INDEX(Sheet10!$Z:$Z, MATCH(1E+99, Sheet10!$Z:$Z))
I need a formula which calculates the End Date (with Time) when total Man Hours and Start Date are given. [Excel 2010]
Criteria:
1 Man Day = 8 Hours (1 hour is break time)
Work Start Time = 10:00
Work End Time = 19:00
1 Man Week = Mon - Fri
Holidays, if any, should not be counted
For example:
Cell E7 = Man Hours = 10 Hrs
Cell F7 = Start Date = 26-Jun-15 13:00
Cell G7 = End Date = ???? (Ideally 29-Jun-15 14:00)
*27th and 28th are weekends
Thank you!
margin of error for the estimate of duration from estimate of effort is too big for an hourly granularity to make any sense as long as real people and realistic plans are concerned
however, if we have an estimate of duration in working hours on the input (as opposed to calendar days/weeks/months which are more common units of duration estimates) and we need to calculate the end date-time, we could:
compute helper column with the would-be end hour if there were no closing hours (e.g. in cell H7, in Excel Date units = fractions of a day)
=MOD(F7, 1) + MOD(E7, 8)/24
check if the would-be hour is before the closing hours and adjust the end day + end time accordingly. If it's after, move to the next workday and adjust time, e.g. for simplicity assume all breaks are at the beginning of a day, so we can subtract the number of hours in a workday:
=IF(H7 <= 19/24,
WORKDAY(F7, E7/8, holidays) + H7,
WORKDAY(F7, E7/8 + 1, holidays) + H7 - 8/24)
assume you saved your national holidays on column I, you can try below in cell H7:
=IF(HOUR(F7+E7/24)>19,((F7+E7/24)-INT(F7+E7/24)-0.792)+(WORKDAY(F7,1,I:I))+0.417,F7+E7/24)
I have only three editable fields:
salary = 15,000
start date = 18 Jul 2014
end date = 12 Oct 2014
With these fields, I need to calculate the total salary I need to pay. Payment is on a monthly basis:
(JULY = 15,000 / 31 * 14) +
(AUG = 15,000 / 31 * 31) +
(SEPT = 15,000 / 30 * 30) +
(OCT = 15,000 / 30 * 12).
I can get total days based on both dates (ie 87 days, =DAYS($enddate,$startdate)+1) ) but I need to split the days according to the months.
What formula do I need automatically to get the amount, because each person will have different salary and different dates?
You can use Excel VBA custom Function to solve your problem:
1). First, you should populate Excel Worksheet with data structure reflecting Employees Name, Monthly Salary, StartDate and EndDate, like in the following sample:
Employee M.Salary Start Date EndDate
John $15,000.00 7/18/2014 10/12/2014
Ann $20,000.00 7/19/2014 10/13/2014
Peter $16,000.00 7/20/2014 10/14/2014
Jeff $25,000.00 7/21/2014 10/15/2014
2). The DAYS in date range can be simply found by subtraction (EndDate-StartDate), because the underlying data type in integer
3). For general solution to the problem (Calculate the compensation for any arbitrary period and monthly salary) you will need to create custom VBA formula and use it in a separate column for each Employee. Refer to this article for explanation: Create a custom worksheet function in Excel VBA
4). Pertinent to your particular case with fixed date rage, the simplified solution based on the Excel Worksheet formulas (no VBA) is described below:
Employee MoSalary Start End Days FullMo FirstMo LastMo Total
John $15,000.00 7/18/2014 10/12/2014 87 30000.00 $6,774.19 $6,000.00 $42,774.19
Ann $20,000.00 7/18/2014 10/12/2014 87 40000.00 $9,032.26 $8,000.00 $57,032.26
Peter $16,000.00 7/18/2014 10/12/2014 87 32000.00 $7,225.81 $6,400.00 $45,625.81
Jeff $25,000.00 7/18/2014 10/12/2014 87 50000.00 $11,290.32 $10,000.00 $71,290.32
4a). In column E starting with row 2 add formula for DAYS : =(D2-C2)+1 and extend it for entire range
4b). In column F starting with row 2 add formula for whole months : =2*B2 and extend it for entire range
4c). In column G starting with row 2 add formula for the first month : =14*B2/31 and extend it for entire range
4d). In column H starting with row 2 add formula for last month : =12*B2/30 and extend it for entire range
4e). In column I starting with row 2 add formula for total compensation : =SUM(F2:H2) and extend it for entire range
Hope this will help. Best regards,
I have split this out because I am not entirely sure what you require and you may be able to assemble the pieces in a way that better suits you:
Assuming your data is in A1:A3, put 1/7/14 in C1, 1/8/14 in D1, 1/9/14 in E1 and 1/10/14 in F1.
To count the number of applicable days by month, in C2 enter:
=IF(MONTH($A2)=MONTH(C1),EOMONTH(C1,0)-$A2+1,IF(MONTH($A3)=MONTH(C1),DAY($A3),EOMONTH(C1,0)-EOMONTH(C1,-1)))
To compute the salary for the month by computing the daily rate for the applicable month and multiplying that by the number of days from above, in C3 enter:
=$A1*C2/(DAYS(EOMONTH(C1,0),C1)+1)
Format C2:C3 to suit and copy across to F2:F3.
I'm trying to fix up a formula I have that's having some issues. It's supposed to track # days invoiced in a month, so the high-level idea is to take the maximum date in a month and subtract the minimum date in the month, and on error subtract the 1st day of the month. My current formula has issues adjust for invoices that may cross months, an example being 1/25 - 2/3 where if this were the only invoice, January should show 7 days invoiced and February would show 3. If there were another invoice from 2/15 - 2/28, I would want Feb to show the maxed invoice days, 14 in this example.
For reference here's what a table could look like:
A B C D E F
start month end month invoice begin invoice end Month Max Days invoiced
jan 1 feb 1 1/25/14 2/3/14 1/1 7
feb 1 feb 1 2/15/14 2/28/14 2/1 14
3/1
etc.........
I tried the formula below but it was erroring out, plus I don't think it will account for gaps in invoices like in my example.:
=IF(B2:B100=X1,MAX(D2:D100),) - IF(A2:A100=X2,MIN(C2:C100),A2)
'where column X is a list of months, X1 = 1/1, X2 = 2/1, etc.
No luck with this formula either, keeps erroring out and giving 0 values:
{=DATEDIF(IF(A2:A100=E2,MIN(C2:C100),),IF(B2:B100=E2,MAX(D2:D100),),"d")}
I appreciate your help!
Not sure exactly what you are looking for but you could probably make use of the EOMONTH() function. Here's an example of it:
=EOMONTH(A2,0)-A2+1
by the way - here is how you would get the start of the month:
=EOMONTH(TODAY(),-1)+1
Try the following per your comment below:
"I think this could be useful but I'm not sure it would work if the invoice end was, say, 2/21 or anytime before the EOM"
=IF(B3>=EOMONTH(A3,0),EOMONTH(A3,0)-A3+1,B3-A3+1)
I need to calculate the working hours elapsed between two dates and times, for example:
Holiday taken between 01/09/2014 and 05/09/2014
5 working days # 8 hours per day.
I need the result to show me how many working hours that would be. For example:
ANNUAL ENTITLEMENT: 89.9 Hours
DATE FROM DATE TO RETURN TO WORK HOURS REQUIRED HOURS REMAINING DATE
01/09/2014 05/09/2014 06/09/2014 40 49.90
I have no idea if this is even possible!
I am assuming these are given cells. if you type in the date to a cell you can click on a new cell and put uptop by the fx this
for example. In C1 you can type this into the fx. Make sure you put the equal sign.
=B1-A1
This is what is the dates in the cells
A1 = 1/9/2014
B1 = 5/9/2014
This will give you 120 which is the total days inbetween.
You will want to get the number of weeks so you can divide by 7.
You will multiply weeks by number of days worked which is 5
Then you want the weeks times 8 hours you can do this in C1
=(B1 - A1)/7 * 5 * 8
which gives you 685.7143
you need to also take into account weekends which a simple subtraction will not do. Firstly find the total number of days:
TOTAL_NUMBER_DAYS = B1-A1 + 1
then calculate how many weekends:
TOTAL_WEEKENDS = WEEKNUM(B1) - WEEKNUM(A1)
finally take the total days and subtract weekends:
NET_TOTAL_DAYS = TOTAL_NUMBER_DAYS - (TOTAL_WEEKENDS * 2)
TOTAL_HOURS = NET_TOTAL_DAYS * 8
I solved this recently and had a working solution initially in Excel 2013. Slightly adapted to work in 2007 (lack of 'Days()' function). We use it for reporting on support tickets (length of time between opening and closing a ticket).
Inputs are "Workday start", "Workday end" from which "Hours worked" and "Hours not worked" are calulated.
Hours worked =HOUR(WorkEnd-WorkStart)+(MINUTE(WorkEnd)+MINUTE(WorkStart))/60
Hours not worked = 24 - Hours worked
Further inputs are a table ("Data") with first two columns "Open" and "Close", which are dateserial cells.
Next column is standard numeric value "Gross hours" =(Data[[#This Row],[Close]]-Data[[#This Row],[Open]])*24
Next column is standard numeric value "Net workdays" =NETWORKDAYS(Data[[#This Row],[Open]],Data[[#This Row],[Close]])
Next column is standard numeric value "Net days" =MAX(1,DAY(Data[[#This Row],[Close]])-DAY(Data[[#This Row],[Open]]))
Next column is standard numeric value "Gross workhours" =IF(Data[[#This Row],[Gross hours]]>0,Data[[#This Row],[Gross hours]]-24*(Data[[#This Row],[Net days]]-Data[[#This Row],[Net workdays]]),0)
Last column is standard numeric value "Total work hours" =IF(Data[[#This Row],[Gross workhours]]<24,Data[[#This Row],[Gross workhours]],Data[[#This Row],[Gross workhours]]-(HoursNotWorked*Data[[#This Row],[Net workdays]]+HoursWorked))
This solution makes it trivial to adjust start and end work times, as well as accounting for any holidays (via a small change to the NETWORKDAYS() function to utilise the optional parameter).