I've been trying to take advantage of the Transcripts feature in Chatbase, but whenever I open a transcript all the user messages are shown as (No content).
The messages sent by the bot are all shown properly and the order of the messages is correct as well (both user and bot). On the messages report tab I can see the user messages so they are being sent across properly.
I'm sending all the messages using the generic message API, with the original text on the message field.
This has been happening consistently for me on all projects, so I'm probably doing something wrong..any ideas?
I work on Chatbase and would be happy to look into your issue. If you could please contact chatbase-support#google.com and provide the api key, the name of the bot, or the email address you used to create the account I will be happy to look into the issue for you.
Related
I'd like to add messages that are visible only to our support team, but should be hidden on the customer side.
The opposite should also be possible, how can I send a message from the backend straight to the customer but hide it for our support team?
Tried to search about SYSTEM messages but didn't find anything usable.
Update: June 30, 2020
After more testing, I have details that might help someone recognize my problem.
The issue seems to be that Slack is sending data to Azure Bot Services, but that data isn't being forwarded to my code. Ive been able to use the Bot Emulator without any problems and the Azure Web Chat works fine.
I know that the Slack configuration for the OAuth Redirect URL is correct (I was able to add my bot to Slack) and the Request URL for Events is correct (they sent the 'challenge' and it's verified). I've subscribed to the exact Scopes and Events that are in the Microsoft documentation and I've verified that the Interactivity and Events options are enabled.
When a user types text in my bot's Slack channel, my app receives "message" activity and my code can send a response, so it looks like Microsoft can communicate end-to-end for normal messages. I do not receive any data when users first join my bot (like a ConversationUpdate) or if they click a button in a dialog. I can see Slack sending data when a button is pressed, it just never arrives.
As a test, I copied the Messaging Endpoint from my Azure bot settings and pasted it into Slack's Interactivity "Request URL" and when I click a button in Slack I can see the data that Slack is sending (sadly in a format that my code can't handle).
Original Post
I have a Bot Framework app (v4) that I've written in nodejs. It works well and I have an ActivityHandler that responds to people being added to a conversation and when they send messages. I was able to get pro-active messaging functioning and everything was great until I tried to get interactivity working.
I started off using some sample button code from Microsoft's documentation:
let reply = MessageFactory.suggestedActions(['Red', 'Yellow', 'Blue'], 'What is the best color?');
await turnContext.sendActivity(reply);
This works fine in the emulator, but in Slack it renders as a bulleted list. It looks like that's the way that "suggested actions" are handled in Slack.
I changed my code to use a "hero card":
let card = CardFactory.heroCard(
'What is the best color?',
undefined,
CardFactory.actions([
{
type: 'imBack',
title: 'Color Red',
value: 'Red Value'
}
])
);
let reply = MessageFactory.attachment(card);
await turnContext.sendActivity(reply);
This works okay in the emulator, except my app thinks the user typed "Red Value" and the button stays on-screen and is still clickable. I might be able to work around that, but the button doesn't work at all in Slack. It is rendered fine, but I don't get a notification in my app.
Clicking the button shows an HTTP request to:
https://{MY_SLACK}.slack.com/api/chat.attachmentAction?_x_id=f8d003c3-1592436018.632&_x_csid=NcWi3y50lFU&slack_route={OTHER_SLACK_STUFF}
And I can see that the request POSTs all sorts of data including:
payload: {"actions":[{"id":"1","name":"imBack","text":"Color Red","type":"button","value":"Red Value","style":"default"}],"attachment_id":"2","callback_id":"{MAGIC_NUMBER}:{TEAM_ID}","channel_id":"{CHANNEL_ID}","message_ts":"1592435983.056000","prompt_app_install":false,"team_id":"{TEAM_ID}"}
I'm not sure how to see anything useful in the Azure Portal - the analytics option for my bot doesn't seem to work and the activities option only says "Write a Bot Service". I don't see any sign of the message going from Slack to Azure.
I'm developing locally and configured ngrok so that my messaging endpoint in Azure could be set to https://69fe1382ce17.ngrok.io/api/messages On the Slack side of things, I've configured the Interactivity Request URL to be https://slack.botframework.com/api/Actions The Event Subscription Request URL is https://slack.botframework.com/api/Events/{MY_BOT_NAME}
What I would like is a set of buttons with different options and when the user clicks one, my bot gets some sort of "value" instead of message text. I'd also like for the button to go away so the user can't send repeated commands. It would be nice if the hero card collapsed with just the prompt being displayed.
Are there any interactive options that work for Slack and other channels?
Thanks!
Lee
I know linking to another site with no additional detail is frowned upon, but I don't have enough expertise to answer your question. I suspect the link here might move you in the right direction:
Choice Prompts are not translated over to Slack format #3974
Good luck!
Your question is multifaceted so I'll try to break it down into smaller pieces.
What's the deal with suggested actions in Slack?
Suggested actions are not supported in Slack, but the Bot Builder SDK thinks they are. This is a longstanding bug. I've just reported it again on the docs page you linked: https://github.com/MicrosoftDocs/bot-docs/issues/1742
This means you would encounter problems if you were trying to have the choice factory automatically generate the right kind of choices for your channel. You're not doing that, so you should be fine. Hero cards are supposed to work in Slack.
Why aren't hero cards working in Slack?
First I need to mention that hero cards only work with the Slack connector and not the Slack adapter. You seem to be using the connector so you should be fine.
I suspect your problem is related to how you've configured your bot's settings on the Slack side. There is a step in the Bot Framework doc that seems to be important if you want to get buttons to work. If you've followed the doc exactly and you still can't get buttons to work, it may be worthwhile to dig into the Slack API documentation.
How do I only allow a button to be clicked once?
You can update or delete the activity. There's no easy way to do this, but if you voice your support for my cards library then it can be done for you automatically.
The Slack connector actually puts a lot of relevant information in the incoming activity's channel data, and you can use that to figure out what activity the incoming activity came from. That would take some experimentation on your part.
There's another approach that works on more channels than just Slack. It's real complicated, but if you wanna tackle this then here are the basic steps:
You need to put an ID in the action data to help your bot identify the action.
You need to save the activity ID that gets returned when you send the action to Slack.
You need to associate the returned activity ID with the ID you put in the action data.
You need to retrieve the activity ID using the action data ID when the user clicks the button.
You need to use that activity ID to update or delete the activity.
Unfortunately there's no centralized guide to help you do this, but there are many examples explaining it scattered across Stack Overflow. Here is a good one: https://stackoverflow.com/a/55174866/2122672
So I have an alert channel that collects messages from slack via incoming webhook. It's one of many tools we use to monitor these couple of apps that normally run without issue, but if there is a problem we want to know right away so we can do something about it. I'm getting emails, etc. but I also want the channel wide slack messages.
What I'm trying to do seems simple enough, but it's not working. I want to trigger an #channel or #here message to alert all the users in the channel at the time, so if the error happens in an environment that matters everyone gets a notification. I'm following examples in the documentation using the <#ABC123> channel id but it's not translating into an #here directive, it's just plain text.
Either what I'm doing can't be done, or more likely I'm missing something somewhere or approaching this incorrectly. I'm guessing it's the latter, but at this point confirmation that I can't do what I'm trying to do is fine, I'll come up with something else.
Found it
Apparently the convention for the channel alerts are <!channel>, not <#C123> as is with users or channel ids, or <#channel> with channel mentions (though that does work, just not as a channel wide alert). Hope this helps someone eventually.
I have a Facebook Messenger bot (written in NodeJS) and a separate control panel where a user can manage the information that the bot is working with (like inventory stock, etc.). One of those things is a log of all conversations between the bot and a visitor. The control panel allows the admin users to send messages to visitors through the bot. There is an input box where they can type in a message and when they click 'Send', the message goes to the bot app, which then sends it back to the user through Send API.
Messages are logged into a database; those going to the bot (from the visitor) are logged when they're received, and those the bot responds with are logged through the 'echo' callback.
The problem with this is that the bot can reply to certain visitor commands (phrases) and tries to perform certain actions based on the input. I'm using Wit.ai for this, but due to the scope of the possible phrases and keywords, the default mode when someone sends a text message is to send it to Wit.ai for processing. However, if an admin user sends the visitor a message from the control panel, the visitor could want to respond to that message (instead of sending a bot command) and that response should not go to the Wit.ai for processing. And due to the sheer scope of possible variations of what can be said, coupled with the fact that they can actually use some of the keywords in the response as well, processing the intent with Wit.ai in that case is too uncertain.
I was wondering if there's a way to somehow identify/mark the source of the messages that the bot sends to the visitor, so when an echo callback comes, I can know if it's, say, from a regular bot routine or from a user-entered reply. Like some additional meta tags that could be sent with the message that would also get returned with the echo, but that doesn't pollute the message itself. Is something like that possible? Or is there a different way I can achieve the same result.
I don't wether that helps you, but Facebook just recently integrated a quite mysterious Tag feature for bots.
https://developers.facebook.com/docs/messenger-platform/send-api-reference/tags
I'm trying to find a solution to ensure a push notification to my Chrome extension has been received before sending another one. IF it hasn't been received and another one should go, I would change its content to tell the user he has multiple new informations to check.
So I'm looking for a way to check the previous message status using its ID, or check the queue of messages if using a collapse key, before sending a new one. But I can't find anything related to this, except here : https://support.google.com/googleplay/android-developer/answer/2663268?hl=en there is FCM message status detailed, but no way to get them after the first response.
I am aware receipts can be implemented using XMPP but I would really prefer to remain on the regular HTTP protocol.
Thanks ahead for any help.
XMPP receipts would be the recommended way for you to get an ack that the message was delivered. You can also use the Play Developer console (Android developer console) to view statistics on the status of messages. However this will not be sufficient if you want to automatically resend, you would have to do this manually.