Closing Case in Acumatica through API - acumatica

Question

I want to close the case in Partners Portal remotely using Web API, whenever I close the case in my (client) side. I was able to implement the code but ran into below issue.
It is changing the status and resolution of the case in Partners Portal but Close Case button is enabled and it is visible in My Open Case bucket. Please let me know if I can close the case remotely using Web API or if I am missing anything.
protected virtual void CRCase_RowPersisting(PXCache cache, PXRowPersistingEventArgs e)
{
var caseRow = (CRCase)e.Row;
if (caseRow != null)
{
if (caseRow.Status == "C") // Closed
{
string cloud9CaseCD = null;
cloud9CaseCD = CRCaseForCreate.Current.CaseCD;
string acumaticaCaseCD = string.Empty;
CSAnswers aCCaseNoAttribute = PXSelect<CSAnswers,
Where<CSAnswers.refNoteID, Equal<Required<CSAnswers.refNoteID>>,
And<CSAnswers.attributeID, Equal<Required<CSAnswers.attributeID>>>>>.Select(new PXGraph(), CRCaseForCreate.Current.NoteID, "ACCASENO");
if (aCCaseNoAttribute != null)
{
acumaticaCaseCD = aCCaseNoAttribute.Value;
if(!string.IsNullOrEmpty(acumaticaCaseCD))
{
SP203000WS.Screen context = new SP203000WS.Screen();
context.CookieContainer = new System.Net.CookieContainer();
context.AllowAutoRedirect = true;
context.EnableDecompression = true;
context.Timeout = 1000000;
context.Url = "https://sso.acumatica.com/Soap/SP203000.asmx";
PartnerPortalCreds loginCreds = GetCreds();
string username = loginCreds.PARTPRTUSE;
string password = loginCreds.PARTPRTPAS;
SP203000WS.LoginResult result = context.Login(username, password);
SP203000WS.Content CR306000 = context.GetSchema();
context.Clear();
SP203000WS.Content[] CR306000Content = context.Submit
(
new SP203000WS.Command[]
{
new SP203000WS.Value
{
Value = acumaticaCaseCD,
LinkedCommand = CR306000.Case.CaseID
},
new SP203000WS.Value
{
Value = "C",
LinkedCommand = new SP203000WS.Field { FieldName="Status", ObjectName="Case"}
},
new SP203000WS.Value
{
Value = "RD",
LinkedCommand = new SP203000WS.Field { FieldName="Resolution", ObjectName="Case"}
},
CR306000.Actions.Submit,
CR306000.Case.CaseID
}
);
context.Logout();
}
}
}
}
}
Tried below code using CloseCase Action: -
protected virtual void CRCase_RowPersisting(PXCache cache, PXRowPersistingEventArgs e)
{
var caseRow = (CRCase)e.Row;
if (caseRow != null)
{
if (caseRow.Status == "C") // Closed
{
string cloud9CaseCD = null;
cloud9CaseCD = CRCaseForCreate.Current.CaseCD;
string acumaticaCaseCD = string.Empty;
CSAnswers aCCaseNoAttribute = PXSelect<CSAnswers,
Where<CSAnswers.refNoteID, Equal<Required<CSAnswers.refNoteID>>,
And<CSAnswers.attributeID, Equal<Required<CSAnswers.attributeID>>>>>.Select(new PXGraph(), CRCaseForCreate.Current.NoteID, "ACCASENO");
if (aCCaseNoAttribute != null)
{
acumaticaCaseCD = aCCaseNoAttribute.Value;
if (!string.IsNullOrEmpty(acumaticaCaseCD))
{
SP203010WS.Screen context = new SP203010WS.Screen();
context.CookieContainer = new System.Net.CookieContainer();
context.AllowAutoRedirect = true;
context.EnableDecompression = true;
context.Timeout = 1000000;
context.Url = "https://sso.acumatica.com/Soap/SP203010.asmx";
PartnerPortalCreds loginCreds = GetCreds();
string username = loginCreds.PARTPRTUSE;
string password = loginCreds.PARTPRTPAS;
SP203010WS.LoginResult result = context.Login(username, password);
SP203010WS.Content CR306000 = context.GetSchema();
context.Clear();
var commands1 = new SP203010WS.Command[]
{
new SP203010WS.Value
{
Value = acumaticaCaseCD,
LinkedCommand = CR306000.Case.CaseID
},
new SP203010WS.Value
{
Value = "Yes",
LinkedCommand = CR306000.Case.ServiceCommands.DialogAnswer, Commit = true
},
CR306000.Actions.CloseCase
};
var data = context.Submit(commands1);
context.Logout();
}
}
}
}
}
In the below image you can see that the case is already closed but Close Case menu button is still visible.
Close Case Confirmation Dialogbox on Partners Portal. How should I answer this dialogbox programatically while closing the case using Web API.

Answer 1

Have you tried to invoke Close action via Web API instead of changing values of the Status and Resolution fields? As far as I know, Close button on the Partner Portal updates support case Status to Open and Reason to Pending Closure. Then it's up to support personnel to manually close the case.

Answer 2

Finally found the solution. Updated the code for CloseCase (second code snippet). This will mark the case as Pending Closure in Partners Portal.