Docusign REST API Error : This Account lacks sufficient permissions - docusignapi

Question

Everything is working well when using the demo API. I followed the "go live" procedure, the API key is now 'live' and I updated all the settings for production.
When creating the envelope I receive this error message :
{"errorCode"=>"ACCOUNT_LACKS_PERMISSIONS", "message"=>"This Account lacks sufficient permissions."}
I tried to set embedded argument to false on the json but apparently it's not doing anything different.
{:embedded => false,:name => "XXX yyy",:email => "XXX#yyy.com",:role_name => "Propriétaire", :sign_here_tabs => ... }
Any idea on how to solve this ? Thanks !
EDIT : here is the JSON request :
{
"emailBlurb": "deijzed",
"emailSubject": "dzeidjezij",
"documents": [
{
"documentId": "1",
"name": "2017-11-09_21h_50m_52s.pdf"
}
],
"recipients": {
"signers": [
{
"accessCode": "",
"addAccessCodeToEmail": false,
"customFields": null,
"idCheckConfigurationName": null,
"idCheckInformationInput": null,
"inheritEmailNotificationConfiguration": false,
"note": null,
"phoneAuthentication": null,
"recipientAttachment": null,
"requireIdLookup": null,
"roleName": "Propri\u00c3\u00a9taire",
"routingOrder": 1,
"socialAuthentications": null,
"recipientId": 1,
"email": "xxx#company.com",
"name": "xxx yyy",
"autoNavigation": false,
"defaultRecipient": false,
"signatureInfo": null,
"tabs": {
"approveTabs": null,
"checkboxTabs": [
{
}
],
"companyTabs": null,
"dateSignedTabs": [
],
"dateTabs": null,
"declineTabs": null,
"emailTabs": [
],
"envelopeIdTabs": null,
"fullNameTabs": [
],
"listTabs": [
],
"noteTabs": null,
"numberTabs": [
],
"radioGroupTabs": [
{
}
],
"initialHereTabs": [
{
}
],
"signHereTabs": [
{
}
],
"signerAttachmentTabs": null,
"ssnTabs": null,
"textTabs": [
{
}],
"titleTabs": [
],
"zipTabs": null
}
},
{
"accessCode": "",
"addAccessCodeToEmail": false,
"customFields": null,
"idCheckConfigurationName": null,
"idCheckInformationInput": null,
"inheritEmailNotificationConfiguration": false,
"note": null,
"phoneAuthentication": null,
"recipientAttachment": null,
"requireIdLookup": null,
"roleName": "company",
"routingOrder": 2,
"socialAuthentications": null,
"recipientId": 2,
"email": "xxx#yyy.com",
"name": "xxx yyy",
"autoNavigation": false,
"defaultRecipient": false,
"signatureInfo": null,
"tabs": {
"approveTabs": null,
"checkboxTabs": [
],
"companyTabs": null,
"dateSignedTabs": [
{
}
],
"dateTabs": null,
"declineTabs": null,
"emailTabs": [
],
"envelopeIdTabs": null,
"fullNameTabs": [
],
"listTabs": [
],
"noteTabs": null,
"numberTabs": [
],
"radioGroupTabs": [
],
"initialHereTabs": [
{
}
],
"signHereTabs": [
{
}
],
"signerAttachmentTabs": null,
"ssnTabs": null,
"textTabs": [
],
"titleTabs": [
],
"zipTabs": null
}
}
],
"carbonCopies": [
]
},
"eventNotification": {
"useSoapInterface": false,
"includeCertificateWithSoap": false,
"url": "xxxxx",
"loggingEnabled": true,
"envelopeEvents": [
],
"recipientEvents": [
{
"includeDocuments": true,
"recipientEventStatusCode": "Completed"
}
]
},
"status": "sent",
"customFields": null
}

Answer 1

I can see you are using "eventNotification", so can you please check if DocuSign connect is supported in your subscription/plan which you bought with DocuSign. If its not available then you need to contact your DocuSign Account Manager for enabling this feature.

Answer 2

The issue was on my side : the API endpoint to be used for European accounts is not www.docusign but eu.docusign
Thanks again for your help