Windows account cannot access TIBCO Spotfire Server - spotfire

I installed Spotfire Web Player 4.5.0 on the same server as IIS 8, both are on Windows Server 2012. I set up to use Single Sign-On Using Delegation with Kerberos Login System. The Spotfire server is set up to use Kerberos Login System. I’m able to connect to the Spotfire Web Player from the browser and then the Web Player automatically logs onto the Spotfire Server. This only works when I’m using a browser from inside the server where the Web Player and IIS are installed. From outside of that server, I get “The Windows account for cannot access TIBCO Spotfire Server. Could not authenticate user ”. It seems like from within the server, the Web Player is able to pass my credential to the Spotfire server but coming from outside it can’t? Please advise, thank you in advance.
Note: I followed the setup & configuration as provided by the Spotfire Web Player installation guide. The only one thing that I didn’t do exactly as the instruction is uncheck the ‘Enable Kernel-mode authentication’ checkbox in the Spotfire web application’s Windows Authentication settings. If I uncheck the box, then I will be prompted for credential every time I go to the Spotfire web app.

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