On CRM in the appointments you can click on the regarding tab to open up that appointments Case details.
Is it possible to add the CASE number for that appointment to the appointments page. Reason being every time I want to see the case number I need to click on regarding tab and open up another webpage.
Would be nice to just have the case number appear on the appointment page, anyway on the page is fine.
Is this possible?
thanks
I agree with Alex and Disagree with Darren, although a plugin would get the job done it seems very excessive for what you are trying to accomplish.
The best way to do this between entities is to use the mapping fields between entity relationships however i don't believe CRM allows this between case and appointment in which case i would create a workflow.
Create a workflow on appointment firing on create or on-change of the regarding field, pull the case number field from the case entity when regarding is on case. This workflow will fire every time this event happens however you can build some extra logic around it and if there isn't a case entity no data will be pulled through.
Hope this helps
You can write a plugin on create and/or update of the regarding field on Appointment. Within this plugin you can check if the regarding field is populated and if so if the entity type is incident. If it is, obtain the Case Number (using the OrganizationService) and set the value of a custom attribute on the triggering Appointment.
Add the custom attribute to the Appointment form. Generally this kind of reference information goes in the header section but it's entirely up to you. If you don't place it there make sure you mark it as read-only.
Depending on your use case you may also want to check in the plugin when the regarding field changes. If the regarding is removed or changed you'll need to make sure you update the case number on the Appointment to reflect this.
Related
I want to trigger a NetSuite workflow when the user sets the value of a field, but I don't want to have them submit first. The Workflow state builder looks like it has useful options but I can't get it to work.
There's some useful looking blog posts around but a lot of them seem out of date.
Update - more info
My primary issue is this one: Restrict what customers an employee can see (NetSuite)
The hack I'm currently looking at is populating a custom Transaction Column Field that I've added to a custom Time Recording form. The idea is to load this field on the UI with only valid projects (not customers as well), and this I have been able to do.
The problem is I still (as far as I can tell) still need to populate the "Customer" field, which is mandatory; I'm also assuming that if I don't do that then any time that is recorded won't go against the project. I had thought that if the user selects the project they want then I can populate the customer field with that value. I hate this as an approach but I can't see how else to do it. I do have coding experience (including JavaScript) but haven't made the leap into SuiteScript yet.
You won't be able to do this in a Workflow, as they are currently limited to only work with body level fields and cannot modify Transaction Column Fields (aka sublists).
You should be able to achieve this with a Client Side Script though.
Source (Netsuite login required).
Sublist changes will be available for transactions in the 2018.1 release sometime in Feb/Mar.
I have scripts that react off of, for example, a client Recalc client event. For example, on my form I have a subtab that users may add or remove items from. Based on actions on this subtab (housing a child record of the parent) I would like a field on the parent to update (say to show a total from the children records).
As I was saying, these events seem to work fine if in edit mode but they do not work correctly in view mode. (even in view mode these child records have a "Delete" option at the end of each row in the subtab. This was provided by netsuite by default.
I wondered if anyone had any tips to best allow this parent field to update real time while in updating the subtab rows with the form in view mode.
Thanks.
You can make a custom field on the parent (header) whose value is determined by saved search. For instance, make a saved search that totals the line values by transaction. Be sure to make it filter by transaction in the Available Filters tab. Make the search public so everyone can use it.
Create the custom field that sources the total from the saved search. Make sure to uncheck the "Store Value" checkbox, as you don't want to store the data, you want to reference the search results. You do this on the Validation and Defaulting tab. You'll see a field for Saved Search there. Choose the search you created above.
As you remove/add/change lines on the transaction, the field updates accordingly. In essence, you don't need a single line of code to make this work - it's all in how you create the search and the custom field that references it.
I have a similar situation posted here.
The NetSuite team answered me by email, and it happens you can't really achieve this on the view mode: some API methods are not available. Their suggestion to my case (and I think it applies to yours too) was really to force a refresh on the whole page.
Of course, you can always achieve this accessing the DOM elements directly, but this isn't a best practice, as your code can stop working if these elements change on a version update.
I had the same problem, I'm not able to restrict on view or remove edit button. But, there was one alternative solution with workflows, you can deploy workflow on child record edit mode restrictions, then if the user clicks edit on view then the record will not be available to edit. This concern will apply to custom record as well.
In CRM 2011, notes get automatically created and attached to main record on lost focus event. Requirement is to remove this auto save functionality. Only till main form is open user should be able to edit notes. And newly added notes should only get saved once main form is saved. For example, if user add one note and closes the browser or do not save the main form, then that note should not get attached to main record, new note should get discarded.
I was thinking following solution:
create new custom entity TempNotesHolder
Create 1:N relationship with the entity where we want this functionality, for example Case entity
Make actual case's note section read only(it is requirement, user don't want to edit/delete functionality for notes once note get created)
Write plugin for create event of Case and create one Record for TempNotesHolder and associate it with case(RegardingId field in TempNotesHolder = incidentId) This will ensure one Case will always have only one associated TempNotesHolder record. There is no way in CRM 2011 to ensure One entity record will have only one record in associated entity i.e. 1:1 relationship. At least I don't know the way. Let me know if any one are aware about it.
On Case form, add one IFrame below Case's note section
on case form load event, get TempNotesHolderId associated with case using fetchXml.(There is no actual field in Case entity that refer to associated TempNotesHolder, hence need to use fetchXml. Some how we can add associated TempNotesHolderId to Case entity, and place that field on Case form, make it hidden, to avoid fetchXml)
Prepare url to display only notes of TempNotesHolder record.(/_controls/notes/notesdata.aspx?EnableInlineEdit=false&EnableInsert=true&id=&ParentEntity=
Set this url to newly added IFrame, so notes of associated TempNotesHolder get displayed in IFrame. It will also have link "Add New Note".
User can add note to TempNotesHolder which are not directly added to Case record.
Next develop plugin on pre save event of Case and check if there are any notes added to TempNoteHolder, if yes move those notes to Case record, and delete notes for TempNoteHolderId. This way notes will get saved to main record only on main form save.
To handle browser close event after adding few notes to TempNotesHolder, write plugin on Case pre Retrieve event, check if any notes present for associated TempNotesHolderId, if present then delete those notes. (As notes are present on TempNotesHolderId, that means due to some reason these notes are not moved to actual case record and we no longer need them, so delete them. This will ensure on case load, TempNotesHolder note section always be blank)
The above solution was fine till step 8. When I tried to add notes in TempNotesHolder, it gave me error, "Record with does not exists in TempNotesHolder". Then I checked that GUID, I disappointed to know CRM is taking IncidentId when I create note for TempNotesHolder. Then I tracked down the actual code for create notes to find why it is taking IncidentId instead of TempNotesHolderId. I found following code in "_static/_controls/notes/notes.htc" function name "UpdateNote"
xml="0"+CrmEncodeDecode.CrmXmlEncode(value)+""+_parentCrmFormSubmit.crmFormSubmitId.value+""+this.parentEntityType+""+CrmEncodeDecode.CrmXmlEncode(currentTitle)+""+this.userId+""
CRM is taking _parentCrmFormSubmit.crmFormSubmitId.value as objectid while creating note.
Now I stuck with this problem. Any thoughts to overcome this show stopper issue are appreciated. Also any other alternate solution to main requirement are also welcome.
Pravin Pujari (Microsoft Dynamics CRM 2011 Developer)
I would suggest simplifying the solution as follows:
Add a field to Case called new_notetext.
Create a Plugin against the Pre-Create and Pre-Update messages on the Case entity.
In the plugin, take anything entered into new_notetext and add a note to the Case entity using that text. Then clear the field new_notetext so nothing is saved with the record.
Should work just fine and is much simpler to implement.
I've created my own solution with a custom entity of type activity. I'd like to show a message whenever a new instance of it is created using an existing contact but not allow the user to create one, if only attempting to do that without going via contact.
Basically, my aim is that it won't be impossible to just create that activity (the form will be hidden directly at any attempt except for one way only). The user will have to go to contacts (or leads etc.) and in there add and create an instance of the custom activity entity. That way, I can assure that the field "regarding" will be filled out already.
I'm guessing that I need to detect somehow that the opening of the form is a creation attempt. How can I do that?
Also, as it is now, the user can't create a contact-less activity of the custom type because it doesn't appear on the menu with other activities. I must have disabled it somehow but I have no idea how. Anybody who has one?
You could do this a bunch of ways but the easiest would probably be to:
Make the regarding field read only.
Make the regarding field mandatory.
That way if a user opens a create new form they wont be able to set the regarding and because its mandatory they wont be able to save the record. When they open via an existing contact the regarding field will be mapped automatically. That said in this case just making it mandatory my be enough.
(As a side JavaScript can be used to identify the current form state, but I'm not sure how useful that is here).
In terms of where custom activities appear, by default mine show in a number of locations, for example:
CRM > Workplace > Activities > Ribbon > Other Activities > XXX.
CRM > Workplace > Activities > View Selector > XXX.
They don't show under the left hand navigation of the workplace because they are grouped under 'Activities'. I'm pretty sure these are all the default settings.
You can exercise greater control by editing the sitemap, where you can put pretty much anything, anywhere.
In addition to Mr Wood, I'd like to show you some code. It works as supposed to but I'm not sure if it's optimal.
var foo = function () {
var whatIsGoingOn = Xrm.Page.ui.getFormType();
if (whatIsGoingOn === 1)
alert("Let there be an entity!");
else
alert("Not a creation...");
}
The other states' (deletion, update etc.) numeric values are listed here.
Answering the second part of your question:
When you create a custom activity you can choose whether to have it appear in 'normal' Activity menus or not by checking the box at the top right of the entity form. This is a once-only choice as far as I know and can't be changed later.
For your setup, I would suggest NOT checking this box, so it does not appear in the activity menus to avoid users even being tempted to do it that way.
Instead, add an explicit relationship to the activity N:1 to Contact, and another N:1 to Lead. Use this relationship to add your activity to the left navigation of Contact and Lead forms, or add a grid for them (depends on how you want to use this and if you need to filter the view to something other than the default "Associated View").
When a user navigates to this section they will see if any previous activities of this type exist, and be able to add a new one. BUT this means that the child record is a child via this relationship, not using "regarding", so use a script on the form for the activity so that if Contact is filled in, it is copied to Regarding, and if Lead is filled in then that is copied. If neither, then use an alert or other means to warn the use that something is wrong (see comment earlier). If you want Regarding to be read-only but filled in by script, you will need to make sure to use the force the value to be saved:
Xrm.Page.getAttribute("regardingobjectid").setSubmitMode("always");
You must have the lookups for Contact and Lead on the form to be able to use them in your scripts, but you can make them not "visible by default" so they are there but not seen by the user (and taking up no space).
The issue is that everytime an item is edited/changed all the users who are set up to receive updates are notified. I need the workflow to run only when a specific field is changed disregarding the others. For example if my item contains these values (Customer Name; Acc#; Contact Person; Address;) - I need the workflow to work only when the Acc# is changed and only if it is changed, no metter how many times the other fields are changed.
Thanks,
A quick way to do it is to have the workflow store the value each time the it starts, then tell it to wait until the field != the stored value. This may not work in all cases, but it could be enough for your purposes.
You should create an event handler to run on your content type or library. You can then check the before and after properties of the fields you mention. Then use the event handler to initiate the workflow if required.