When we migrated our apps to azure from rackspace, we saw almost 50% of http requests getting read timeouts.
We tried placing the client both inside and outside azure with the same results. The client in this case is also a server btw, so no geographic/browser issues either.
We even tried increasing the size of the box to ensure azure wasn't throttling. But even using D boxes for a single request, the result was the same.
Once we moved out apps out of azure they started functioning properly again.
Each query was done directly on an instance using a public ip, so no load balancer issues either.
Almost 50% of queries ran into this issue. The timeout was set to 15 minutes.
Region was US East 2
Having 50% of HTTP requests timing out is not normal behavior. This is why you need to analyze what is causing those timeouts by validating the requests are hitting your VM. For this, I would recommend you running a packet capture on your server and analyze response times, as well as look for high number of retransmissions; it is even better if you can take a simultaneous network trace on your clients machines so you can do TCP sequence number analysis and compare packets sent vs received.
If you are seeing high latencies in the packet capture or high number of retransmissions, it requires detailed analysis. I strongly suggest you to open a support incident so Microsoft support can help you investigate your issue further.
Related
I am currently stress testing a .Net Core application, targeting netcoreapp2.2, that is hosted on Azure as a App Service connected to a P1V2 (210 ACU, 3.5GB memory) service plan with 2 instances.
The endpoint that I'm stress testing is very simple, it validates a Oauth2.0 token, gets the user and some info about the user from a P2 (250 DTU) Azure hosted database, total 4 db queries per request, and returns the string "Pong".
When running 15 concurrent users (or more) in 200 loops I see the stop(s) in processing seen in the image (between the high peaks). The service plan never hits more than around 20-35% CPU and the database never uses more than 2% load. Increasing the users decreases the average throughput.
When looking at the slow requests it is like it just randomly stops, never at the same place. When I look at the DB requests I never see a request that takes longer than a couple of 100 milliseconds while some requests can take upwards to 5-6s to process.
It feels like I reach some limit which results in something stopping for a period of time, but I can't figure out where the problem lies.
When running the same stress locally I don't see these stops.
I'm using jmeter cli to run the stress tests against both environments.
Any help is greatly appreciated, thanks!
This could be because of Azure DDOS protection behaviour.
If your application is being attacked by a DDOS attack, Microsoft will
stop all connections to your end point and in effect taking down your
service.
To avoid this you need to setup Web application firewall (WAF) to exclude healthy requests.
The getstream.io documentation says that one should expect retrieving a feed in approximately 60ms. When I retrieve my feeds they contain a field named 'duration' which I take is the calculated server side processing time. This value is steadily around 10-40ms, with an average around 15ms.
The problem is, I seldomly get my feeds in less than 150ms and the average time is rather around 200-250ms and sometimes up to 300-400ms. This is the time for the getting the feed alone, no enrichment etc., and I have verified with tcpdump that the network roundtrip is low (around 25ms), and that the time is actually spent waiting for the server to respond.
I've tried to move around my application (eu-west and eu-central) but that doesn't seem to affect things much (again, network roundtrip is steadily around 25ms).
My question is - should I really expect 60ms and continue investigating, or is 200-400ms normal? On the getstream.io site it is explained that developer accounts receive "Low Priority Processing" - what does this mean in practise? How much difference could I expect with another plan?
I'm using the node js low level API.
Stream APIs use SSL to encrypt traffic. Unfortunately SSL introduces additional network I/O. Usually you need to pay for the increased latency only once because Stream HTTP APIs supports HTTP persistent connection (aka keep-alive).
Here's a Wireshark screenshot of the TCP traffic of 2 sequential API requests with keep alive disabled client side:
The 4 lines in red highlight that the TCP connection is getting closed each time. Another interesting thing is that the handshaking takes almost 100ms and it's done twice (the first bunch of lines).
After some investigation, it turns out that the library used to make API requests to Stream's APIs (request) does not have keep-alive enabled by default. Such change will be part of the library soon and is available on a development branch.
Here's a screenshot of the same two requests with keep-alive enabled (using the code from that branch):
This time there is not connection reset anymore and the second HTTP request does not do SSL handshaking.
We have a stateless (with shared Azure Redis Cache) WebApp that we would like to automatically scale via the Azure auto-scale service. When I activate the auto-scale-out, or even when I activate 3 fixed instances for the WebApp, I get the opposite effect: response times increase exponentially or I get Http 502 errors.
This happens whether I use our configured traffic manager url (which worked fine for months with single instances) or the native url (.azurewebsites.net). Could this have something to do with the traffic manager? If so, where can I find info on this combination (having searched)? And how do I properly leverage auto-scale with traffic-manager failovers/perf? I have tried putting the traffic manager in both failover and performance mode with no evident effect. I can gladdly provide links via private channels.
UPDATE: We have reproduced the situation now the "other way around": On the account where we were getting the frequent 5XX errors, we have removed all load balanced servers (only one server per app now) and the problem disappeared. And, on the other account, we started to balance across 3 servers (no traffic manager configured) and soon got the frequent 502 and 503 show stoppers.
Related hypothesis here: https://ask.auth0.com/t/health-checks-response-with-500-http-status/446/8
Possibly the cause? Any takers?
UPDATE
After reverting all WebApps to single instances to rule out any relationship to load balancing, things ran fine for a while. Then the same "502" behavior reappeared across all servers for a period of approx. 15 min on 04.Jan.16 , then disappeared again.
UPDATE
Problem reoccurred for a period of 10 min at 12.55 UTC/GMT on 08.Jan.16 and then disappeared again after a few min. Checking logfiles now for more info.
UPDATE
Problem reoccurred for a period of 90 min at roughly 11.00 UTC/GMT on 19.Jan.16 also on .scm. page. This is the "reference-client" Web App on the account with a Web App named "dummy1015". "502 - Web server received an invalid response while acting as a gateway or proxy server."
I don't think Traffic Manager is the issue here. Since Traffic Manager works at the DNS level, it cannot be the source of the 5XX errors you are seeing. To confirm, I suggest the following:
Check if the increased response times are coming from the DNS lookup or from the web request.
Introduce Traffic Manager whilst keeping your single instance / non-load-balanced set up, and confirm that the problem does not re-appear
This will help confirm if the issue relates to Traffic Manager or some other aspect of the load-balancing.
Regards,
Jonathan Tuliani
Program Manager
Azure Networking - DNS and Traffic Manager
In my company we experienced a serious problem today: our production server went down. Most people accessing our software via a browser were unable to get a connection, however people who had already been using the software were able to continue using it. Even our hot standby server was unable to communicate with the production server, which it does using HTTP, not even going out to the broader internet. The whole time the server was accessible via ping and ssh, and in fact was quite underloaded - it's normally running at 5% CPU load and it was even lower at this time. We do almost no disk i/o.
A few days after the problem started we have a new variation: port 443 (HTTPS) is responding but port 80 stopped responding. The server load is very low. Immediately after restarting tomcat, port 80 started responding again.
We're using tomcat7, with maxThreads="200", and using maxConnections=10000. We serve all data out of main memory, so each HTTP request completes very quickly, but we have a large number of users doing very simple interactions (this is high school subject selection). But it seems very unlikely we would have 10,000 users all with their browser open on our page at the same time.
My question has several parts:
Is it likely that the "maxConnections" parameter is the cause of our woes?
Is there any reason not to set "maxConnections" to a ridiculously high value e.g. 100,000? (i.e. what's the cost of doing so?)
Does tomcat output a warning message anywhere once it hits the "maxConnections" message? (We didn't notice anything).
Is it possible there's an OS limit we're hitting? We're using CentOS 6.4 (Linux) and "ulimit -f" says "unlimited". (Do firewalls understand the concept of Tcp/Ip connections? Could there be a limit elsewhere?)
What happens when tomcat hits the "maxConnections" limit? Does it try to close down some inactive connections? If not, why not? I don't like the idea that our server can be held to ransom by people having their browsers on it, sending the keep-alive's to keep the connection open.
But the main question is, "How do we fix our server?"
More info as requested by Stefan and Sharpy:
Our clients communicate directly with this server
TCP connections were in some cases immediately refused and in other cases timed out
The problem is evident even connecting my browser to the server within the network, or with the hot standby server - also in the same network - unable to do database replication messages which normally happens over HTTP
IPTables - yes, IPTables6 - I don't think so. Anyway, there's nothing between my browser and the server when I test after noticing the problem.
More info:
It really looked like we had solved the problem when we realised we were using the default Tomcat7 setting of BIO, which has one thread per connection, and we had maxThreads=200. In fact 'netstat -an' showed about 297 connections, which matches 200 + queue of 100. So we changed this to NIO and restarted tomcat. Unfortunately the same problem occurred the following day. It's possible we misconfigured the server.xml.
The server.xml and extract from catalina.out is available here:
https://www.dropbox.com/sh/sxgd0fbzyvuldy7/AACZWoBKXNKfXjsSmkgkVgW_a?dl=0
More info:
I did a load test. I'm able to create 500 connections from my development laptop, and do an HTTP GET 3 times on each, without any problem. Unless my load test is invalid (the Java class is also in the above link).
It's hard to tell for sure without hands-on debugging but one of the first things I would check would be the file descriptor limit (that's ulimit -n). TCP connections consume file descriptors, and depending on which implementation is in use, nio connections that do polling using SelectableChannel may eat several file descriptors per open socket.
To check if this is the cause:
Find Tomcat PIDs using ps
Check the ulimit the process runs with: cat /proc/<PID>/limits | fgrep 'open files'
Check how many descriptors are actually in use: ls /proc/<PID>/fd | wc -l
If the number of used descriptors is significantly lower than the limit, something else is the cause of your problem. But if it is equal or very close to the limit, it's this limit which is causing issues. In this case you should increase the limit in /etc/security/limits.conf for the user with whose account Tomcat is running and restart the process from a newly opened shell, check using /proc/<PID>/limits if the new limit is actually used, and see if Tomcat's behavior is improved.
While I don't have a direct answer to solve your problem, I'd like to offer my methods to find what's wrong.
Intuitively there are 3 assumptions:
If your clients hold their connections and never release, it is quite possible your server hits the max connection limit even there is no communications.
The non-responding state can also be reached via various ways such as bugs in the server-side code.
The hardware conditions should not be ignored.
To locate the cause of this problem, you'd better try to replay the scenario in a testing environment. Perform more comprehensive tests and record more detailed logs, including but not limited:
Unit tests, esp. logic blocks using transactions, threading and synchronizations.
Stress-oriented tests. Try to simulate all the user behaviors you can come up with and their combinations and test them in a massive batch mode. (ref)
More specified Logging. Trace client behaviors and analysis what happened exactly before the server stopped responding.
Replace a server machine and see if it will still happen.
The short answer:
Use the NIO connector instead of the default BIO connector
Set "maxConnections" to something suitable e.g. 10,000
Encourage users to use HTTPS so that intermediate proxy servers can't turn 100 page requests into 100 tcp connections.
Check for threads hanging due to deadlock problems, e.g. with a stack dump (kill -3)
(If applicable and if you're not already doing this, write your client app to use the one connection for multiple page requests).
The long answer:
We were using the BIO connector instead of NIO connector. The difference between the two is that BIO is "one thread per connection" and NIO is "one thread can service many connections". So increasing "maxConnections" was irrelevant if we didn't also increase "maxThreads", which we didn't, because we didn't understand the BIO/NIO difference.
To change it to NIO, put this in the element in server.xml:
protocol="org.apache.coyote.http11.Http11NioProtocol"
From what I've read, there's no benefit to using BIO so I don't know why it's the default. We were only using it because it was the default and we assumed the default settings were reasonable and we didn't want to become experts in tomcat tuning to the extent that we now have.
HOWEVER: Even after making this change, we had a similar occurrence: on the same day, HTTPS became unresponsive even while HTTP was working, and then a little later the opposite occurred. Which was a bit depressing. We checked in 'catalina.out' that in fact the NIO connector was being used, and it was. So we began a long period of analysing 'netstat' and wireshark. We noticed some periods of high spikes in the number of connections - in one case up to 900 connections when the baseline was around 70. These spikes occurred when we synchronised our databases between the main production server and the "appliances" we install at each customer site (schools). The more we did the synchronisation, the more we caused outages, which caused us to do even more synchronisations in a downward spiral.
What seems to be happening is that the NSW Education Department proxy server splits our database synchronisation traffic into multiple connections so that 1000 page requests become 1000 connections, and furthermore they are not closed properly until the TCP 4 minute timeout. The proxy server was only able to do this because we were using HTTP. The reason they do this is presumably load balancing - they thought by splitting the page requests across their 4 servers, they'd get better load balancing. When we switched to HTTPS, they are unable to do this and are forced to use just one connection. So that particular problem is eliminated - we no longer see a burst in the number of connections.
People have suggested increasing "maxThreads". In fact this would have improved things but this is not the 'proper' solution - we had the default of 200, but at any given time, hardly any of these were doing anything, in fact hardly any of these were even allocated to page requests.
I think you need to debug the application using Apache JMeter for number of connection and use Jconsole or Zabbix to look for heap space or thread dump for tomcat server.
Nio Connector of Apache tomcat can have maximum connections of 10000 but I don't think thats a good idea to provide that much connection to one instance of tomcat better way to do this is to run multiple instance of tomcat.
In my view best way for Production server: To Run Apache http server in front and point your tomcat instance to that http server using AJP connector.
Hope this helps.
Are you absolutely sure you're not hitting the maxThreads limit? Have you tried changing it?
These days browsers limit simultaneous connections to a max of 4 per hostname/ip, so if you have 50 simultaneous browsers, you could easily hit that limit. Although hopefully your webapp responds quickly enough to handle this. Long polling has become popular these days (until websockets are more prevalent), so you may have 200 long polls.
Another cause could be if you use HTTP[S] for app-to-app communication (that is, no browser involved). Sometimes app writers are sloppy and create new connections for performing multiple tasks in parallel, causing TCP and HTTP overhead. Double check that you are not getting an inflood of requests. Log files can usually help you on this, or you can use wireshark to count the number of HTTP requests or HTTP[S] connections. If possible, modify your API to handle multiple API calls in one HTTP request.
Related to the last one, if you have many HTTP/1.1 requests going across one connection, and intermediate proxy may be splitting them into multiple connections for load balancing purposes. Sounds crazy I know, but I've seen it happen.
Lastly, some crawl bots ignore the crawl delay set in robots.txt. Again, log files and/or wireshark can help you determine this.
Overall, run more experiments with more changes. maxThreads, https, etc. before jumping to conclusions with maxConnections.
I'm implementing a websocket-secure (wss://) service for an online game where all users will be connected to the service as long they are playing the game, this will use a high number of simultaneous connections, although the traffic won't be a big problem, as the service is used for chat, storage and notifications... not for real-time data synchronization.
I wanted to use Alchemy-Websockets, but it doesn't support TLS (wss://), so I have to look for another service like Fleck (or other).
Alchemy has been tested with high number of simultaneous connections, but I didn't find similar tests for Fleck, so I need to get some real info from users of fleck.
I know that Fleck is non-blocking and uses Async calls, but I need some real info, cuz it might be abusing threads, garbage collector, or any other aspect that won't be visible to lower number of connections.
I will use c# for the client as well, so I don't need neither hybiXX compatibility, nor fallback, I just need scalability and TLS support.
I finally added Mono support to WebSocketListener.
Check here how to run WebSocketListener in Mono.
10K connections is not little thing. WebSocketListener is asynchronous and it scales well. I have done tests with 10K connections and it should be fine.
My tests shows that WebSocketListener is almost as fast and scalable as the Microsoft one, and performs better than Fleck, Alchemy and others.
I made a test on a Windows machine with Core2Duo e8400 processor and 4 GB of ram.
The results were not encouraging as it started delaying handshakes after it reached ~1000 connections, i.e. it would take about one minute to accept a new connection.
These results were improved when i used XSockets as it reached 8000 simultaneous connections before the same thing happened.
I tried to test on a Linux VPS with Mono, but i don't have enough experience with Linux administration, and a few system settings related to TCP, etc. needed to change in order to allow high number of concurrent connections, so i could only reach ~1000 on the default settings, after that he app crashed (both Fleck test and XSocket test).
On the other hand, I tested node.js, and it seemed simpler to manage very high number of connections, as node didn't crash when reached the limits of tcp.
All the tests where echo test, the servers send the same message back to the client who sent the message and one random other connected client, and each connected client sends a random ~30 chars text message to the server on a random interval between 0 and 30 seconds.
I know my tests are not generic enough and i encourage anyone to have their own tests instead, but i just wanted to share my experience.
When we decided to try Fleck, we have implemented a wrapper for Fleck server and implemented a JavaScript client API so that we can send back acknowledgment messages back to the server. We wanted to test the performance of the server - message delivery time, percentage of lost messages etc. The results were pretty impressive for us and currently we are using Fleck in our production environment.
We have 4000 - 5000 concurrent connections during peak hours. On average 40 messages are sent per second. Acknowledged message ratio (acknowledged messages / total sent messages) never drops below 0.994. Average round-trip for messages is around 150 miliseconds (duration between server sending the message and receiving its ack). Finally, we did not have any memory related problems due to Fleck server after its heavy usage.