I've inherited development of an Excel userform which contains a send button to return the user's data back to a central mailbox. The tool has just been rolled out to a larger community and some users are experiencing emails not being sent. These are random events as the users can sometimes send the forms and it is not form specific.
The tool uses the following code to create the email:
Set ObjOL = CreateObject("Outlook.Application")
Set ObjOutMail = ObjOL.CreateItem(0)
and is sent via:
ObjOutMail.send
We had tested this with a number of users and never had any problems, but we now have a number of users who have successfully sent 1 or more forms but 1 or more have also failed, and they also can't resend the successful forms any more either.
There are no error messages, the Outlook "this could be a virus, etc." confirmation is fired as usual (we have not attempted to circumvent this) but there is nothing in the 'Sent Items'. The users are also able to send conventionally generated emails so there is no mailbox limitations going on.
The Userform is modal and upon sending copies the three user fields to "Sheet1", saves itself and mails itself.
Really at a loss to understand what's going on.
Thanks for any advice.
EDIT: To add we are still using Office 2003 on Win XP.
Thanks for all the replies, using the .display property showed me what was up.
The email is addressed to what I thought was an explicit address, however there is an extra '(MULTIUSER)' post fix which I didn;t realise was actually part of the address, DOH!.
Last week and similar mailbox made up of the same address but with a different postfix was added to the system. This ment Outlook couldn't resolve the address and didn't send the emails.
Thanks again.
Related
We send lot of mails with invoices in PDF format to our Clients. We have automated this with simple Outlook VBA code in this page:
Outlook VBA to send mail with Attachment
The mail contains only a PDF attachment & few words in content with hyperlink to our website in signature.
Problem:
If we send the mail through Outlook VBA, the receiving side of mail shows this message.
But, instead of sending, If we save this mail in draft through VBA, then sync with Gmail, Open Chrome -> Gmail -> Drafts -> click send manually. The mails does not show the warning at reciever end.
Note: Settings in our domain like DKIM and SPF are set fine
We appreciate any of your ideas or hints to avoid this problem.
Outlook doesn't differentiate emails submitted manually or programmatically.
The following articles can help you to understand the cause why your email is marked as spam on the receiver's side:
How to Stop Your Emails From Going to Spam – 10 Tips
12 Reasons Why Your Emails Go in the Spam Box (and How to Make Sure They Don’t)
we are using Acumatica outlook plugin to create CASES and we are successful in achieving it.
As you know outlook plugin will automatically create a email activity when we create case. So sometimes we send reply from Outlook plugin and some times we send reply from Acumatica.
The issue is - When we send reply from outlook plugin we are unable to see email in "All Emails" screen, but if we are sending reply to same case from Acumatica we are able to see email in "All Emails" screen.
Can someone please suggest us, what we are missing here.
We are in 2019R2, without any customization published.
There could be a couple of reasons you may be running into this problem. Depending on how you have your setup, one reason could be because of the way you have your System Email Account set up. Check what email is sending as, it could be sending a centralized account. Also check what you default email is set on your account.
Also, are you using the Outgoing Tab? Or looking looking at the all records tab? It could be because of the status of your email. When sending through the Outlook plugin, double check the emails are sending, and double check the status of the activity. It could not be completing and being left as an open item.
I have a VBA code in Thisoutlooksession that runs when new mail is sent.
But when I send a mail using Excel biltin option to send the file attached, the code in the outlook don't run.
Would appreciate youre help.
Thanks in advance.
This is a situation where some Outlook functionality is not applied.
"You use Send As or other Send commands from another Microsoft Office application, such as Microsoft Word, Microsoft Excel, or Microsoft PowerPoint. This scenario typically occurs when you use a command to send the current file as an attachment." Messages that are created outside Outlook do not include the default Outlook email signature
"If you need all features to be available, you either need to create the email from Outlook itself or create the new email programmatically from within that other application as well." Outlook UserForms dont work when emailing from another application
"This is by design: messages created and sent by Simple MAPI or mailto url do not trigger OOM events. This is done on purpose - there were some problems in those scenarios, so events were completely disabled." ItemSend event is not firing
I want to send an email in a workflow from a hard coded email address and I have made sure that the option is set to allow this in system settings but I still cant get it work.
Have I missed another setting? Or does this option only allow unresolved emails in the "To" field?
I shouldnt have thought that would work from a hardcoded email address.
Crm doesnt send emails itself, it either uses the users outlook, or uses email router - both of which requrie a system user record.
In the case of the outlook it is really sent by the user, in the case of the email router it is generally sent from exchange.
Crm cant just pretend to be an email address.
The CRM usually takes 10-12 hours to send email to un-resolved email addresses after the setting has been turned on.
Maybe waiting helps
We use Lotusnotes 6.5 as email client. We wil have around 1600+ mails for 9 hrs. If a mail not checked , we have face serious issues with our client. Can any script can be written to check whether all mails are checked and replied?
Update:
We have already tried moving the mails to another folder.But has this mailbox handled by team of persons, we noticed lot of human error happening like moving a unread mail, sometimes they would have read mail but forget to reply it etc.etc.
So I was looking out for a script solution, will your other options. Also one more thing we do is we cc our mailbox mail id for all outgoing emails to have a track of all replied mails, will this could help in any way to find out which mails was missed?
If you need to track unread marks, I second the aforementioned nsftools solution, which works in Domino 7.x too. However, this is very much Notes ID-dependent. A folder would be better.
Note that 6.5x is well out of support, and that Domino 7.x officially died this week: use something at least vaguely modern!
There's an easier non-programmatic way. Just move the email from the inbox into another folder once the email has been responded to. That is more reliable than any programmatic solution, and keeps your inbox tidy (which will certainly be necessary if you get nearly 200 emails per hour!)
That said, here are some other ideas.
Determining if the document was read
Unread marks are not your friend here, unless you'll be accessing the mail file from the same client. Also they tend to get out of sync and would likely prove unreliable at some point, especially given the number of incoming emails. Instead you'll need to have some information that is saved within the individual mail document, such as the last accessed property or a custom item you manage via scripts/formulas.
You can see if an email has been read by checking the Last Accessed property of the mail document. According to IBM's technote (https://www-304.ibm.com/support/docview.wss?uid=swg21086670), the property will be updated when the document is read.
You could write a script in the QueryOpen event that stamps a value on the document and saves it.
Determining if the email was responded to
First off, I'd suggest you save all sent emails in case you need a record of what was sent to the client. That won't give you a way to see which emails have not been responded to, however.
Instead you could add script to the reply action within the memo form. When someone click's reply it could update the current memo, stamping an item on it to say who replied and at what time, for instance. Then you can create a view to show any emails that don't have that item, and another view to show emails that do grouped by who responded. The second view could even show how many emails each person responded to, something that might be used as a measurement of performance perhaps.
"Unread mark" checking is not exposed in the API.
I did find 2 links, this one is a basic implementation, where as this link does have more robust code and is implemented as an object in LotusScript. It should be compatible with Notes 6.5+.
I found the second link through nsftools website which has lots of great snippets that solve various problems. You should at least be able to detect if a mail has been read or not. Note that it requires making API level calls. You should be able to create a new script library and copy/paste the code into it.