Where can I find a good introduction to locales - locale

I have to write some code working with locales. Is there a good introduction to the subject to get me started?

First posted at Everything you need to know about Locales
A long time ago when I was a senior developer in the Windows group at Microsoft, I was sent to the Far East to help get the F.E. version of Windows 3.1 shipped. That was my introduction to localizing software – basically being pushed in to the deep end of the pool and told to learn how to swim. This is where I learned that localization is a lot more than translation.
Note: One interesting thing we hit - the infamous Blue Screen of Death switched the screen into text mode. You can't display Asian languages in text mode. So we (and by we I mean me) came up with a system where we put the screen in VGA mode, stored the 12 pt. courier bitmap at the resolution for just the characters used in BSoD messages, and rendered it that way. You kids today have it so easy J.
So keep in mind that taking locale into account can lead to some very unexpected work.
The Locale
Ok, so forward to today. What is a locale and what do you need to know? A locale is fundamentally the language and country a program is running under. (There can also be a variant added to the country but use of this is extremely rare.) The locale is this combination but you can have any combination of these two parts. For example a Spanish national in Germany would set es_DE so that their user interface is in Spanish (es) but their country settings are in German(DE). Do not assume location based on language or vice-versa.
The language part of the locale is very simple - that's what language you want to display the text in your app in. If the user is a Spanish speaker, you want to display all text in Spanish. But what dialect of Spanish - it is quite different between Spain and Mexico (just as in America we spell color while in England it's colour). So the country can impact the language used, depending on the combination.
All languages that support locale specific resources (which is pretty much all of them today) use a fall-back system. They will first look for a resource for the language_country combination. While es_DE has probably never been done, there often is an es_MX and es_ES. So for a locale set to es_MX it will first look for the es_MX resource. If that is not found, it then looks for the es resource. This is the resource for that language, but not specific to any country. Generally this is copied from the largest country (economically) for that language. If that is not found, it then goes to the "general" resource which is almost always the native language the program was written in.
The theory behind this fallback is you only have to define different resources for the more specific resources - and that is very useful. But even more importantly, when new parts of the UI are made and you want to ship beta copies or you release before you can get everything translated, well then the translated parts are in localized but the untranslated parts still display - but in English. This annoys the snot out of users in other countries, but it does get them the program sooner. (Note: We use Sisulizer for translating our resources - good product.)
The second half is the country. This is used primarily for number and date/time settings. This spans the gamut from what the decimal and thousand separator symbols are (12,345.67 in the U.S. is 12 345,67 in Russia) to what calendar is in use. The way to handle this is by using the run-time classes available for all operations on these elements when interacting with a user. Classes exist for both parsing user entered values as well as displaying them.
Keep a clear distinction between values the user enters or are displayed to the user and values stored internally as data. A number is a string in an XML file but in the XML file it will be "12345.67" (unless someone did something very stupid). Keep your data strongly typed and only do the locale specific conversions when displaying or parsing text to/from the user. Storing data in a locale specific format will bite you in the ass sooner or later.
Chinese
Chinese does not have an alphabet but instead has a set of glyphs. The People's Republic of China several decades ago significantly revised how to draw the glyphs and this is called simplified. The Chinese glyphs used elsewhere continued with the original and that is called traditional. It is the exact same set of characters, but they are drawn differently. It is akin to our having both a text A and a script A - they both mean the same thing but are drawn quite differently.
This is more of a font issue than a translation issue, except that wording and usage has diverged a bit, in part due to the differences in approach between traditional and simplified Chinese. The end result is that you generally do want to have two Chinese language resources, one zh_CN (PRC) and one zh_TW (Taiwan). As to which should be the zh resource - that is a major geopolitical question and you're on your own (but keep in mind PRC has nukes - and you don't).
Strings with substituted values
So you need to display the message Display ("The operation had the error: " + msg); No, no, no! Because in another language the proper usage could be Display("The error: " + msg + " was caused by the operation"); Every modern run-time library has a construct where you can have a string resource "The operation had the error: {0}" and will then substitute in your msg at {0}. (Some use a syntax other than {0}, {1}, …)
You store these strings in a resource file that can be localized. Then when you need to display the message, you load it from the resources, substitute in the variables, and display it. The combination of this, plus the number & date/time formatters make it easy to build up these strings. And once you get used to them, you'll find it easier than the old approach. (If you are using Visual Studio - download and install ResourceRefactoringTool to make this trivial.)
Arabic, Hebrew, and complex scripts.
Arabic & Hebrew are called b-directional because parts of it are right to left while other parts are left to right. The text in Arabic/Hebrew are written and read right to left. But when you get to Latin text or numbers, you then jump to the left-most part and read that left to right, then jump back to where that started and read right to left again. And then there is punctuation and other non-letter characters where the rules depend on where they are used.
Here's the bottom line - it is incredibly complex and there is no way you are going to learn how it works unless you take this on as a full-time job. But not to worry, again the run-time libraries for most languages have classes to handle this. The key to this is the text for a line is stored in the order you read the characters. So in the computer memory it is in left to right order for the order you would read (not display) the characters. In this way everything works normally except when you display the text and determine moving the caret.
Complex scripts like Indic scripts have a different problem. While they are read left to right, you can have cases where some combinations of letters are placed one above the other, so the string is no wider on the screen when the second letter is added. This tends to require a bit of care with caret movement but nothing more.
We even have cases like this in English where ae is sometimes rendered as a single æ character. (When the human race invented languages, they were not thinking computer friendly.)
Don't Over-Stress it
It seems like a lot but it's actually quite simple. In most cases you need to display text based on the closest resource you have. And you use the number & date/time classes for all locales, including your native one. No matter where you live, most computer users are in another country speaking another language - so localizing well significantly increases your potential market.
And if you're a small company, consider offering a free copy for people who translate your product. When I created Page 2 Stage I offered a free copy (list price $79.95) for translating it - and got 28 translations. I also met some very nice people online in the process. For an enterprise level product, many times a VAR in another country will translate it for you at a reduced rate or even free if they see a good market potential. But in these cases, do the first translation in-house to get the kinks worked out.
One resource I find very useful is the Microsoft Language Portal where you can put in text in English and if that text is in any of the Microsoft products, it will give you the translation Microsoft used for a given language. This can give you a fast high-quality translation for up to 80% of your program in many cases.
Удачи! (Good Luck)

Related

Localisation practices, how to handle difference between language and region

I'm developing a website that will require different content for different regions.
Different regions also have a preferred language (defaulting to English), but may have multiple.
For example, Taiwan and Hong Kong pages have different content, despite having the same preferred language (Traditional Chinese). Each region may have targeted content, but a lot of the content would overlap with each other and other regions. Furthermore, Hong Kong would also want Hong Kong content to be able to display in English.
As someone new to localisation, do existing l10n libraries typically handle these kinds of cases and demarcate between region and language. Would you have to copy the language specific content multiple times for each region? Or would you just create one language file (or however the language strings are stored) for each language, and different regions just pull relevant content from the same language files depending on what that region needs?
I am likely going to be using a CMS (currently thinking Silverstripe), but I haven't decided yet as I am still figuring out the requirements (including localisation).
Thanks!
It's an interesting, but very broad question.
I would draw a distinction here between content (different pages, sections, menus..) and translations (different versions of the content).
In the sense that i18n libraries display translations within a common template - the locale (language+region) tends to be one and the same thing. Taking your example, you described three locales: zh-HK, en-HK and zh-TW. (Possibly en-TW too, although that wasn't clear).
The question is whether these locales are merely translations - Is it enough to simply create three versions of the same bits? If so, a common approach to the overlap factor is fallback. i.e. You might allow your zh-TW locale to fall back to the zh-HK in cases where they can be identical.
If that approach works, then check if your chosen CMS supports per-language fallback (as opposed to a single global fallback to English, as is common)
However, if the content differs wildly between regions (totally different pages, menus etc..) then I would say it's typical to run separate instances of your CMS. hk.example.com and tw.example.com both available in whatever language translations you see fit. This will probably prevent sharing of content when it overlaps. That's the case in every CMS I've worked with but perhaps someone else can tell you differently.

Smart search for acronyms in Salesforce

In Salesforce's Service Cloud one can enable the out of the box search function where the user enters a term and the system searches all parts of the database for a match. I would like to enable smart searching of acronyms so that if I spell an organizations name the search functionality will also search for associated acronyms in the database. For example, if I search type in American Automobile Association, I would also get results that contain both "American Automobile Association" and "AAA".
I imagine such a script would involve declaring that if the term being searched contains one or more spaces or periods, take the first letter of the first word and concatenate it with the letters that follow subsequent spaces or periods.
I have unsuccessfully tried to find scripts for this or articles on enabling this functionality in Salesforce. Any guidance would be appreciated.
Interesting question! I don't think there's a straightforward answer but as it's standard search functionality, not 100% programming related - you might want to cross-post it to salesforce.stackexchange.com
Let's start with searchable fields list: https://help.salesforce.com/articleView?id=search_fields_business_accounts.htm&type=0
In Setup there's standard functionality for Synonyms, quite easy to use. It's not a silver bullet though, applies only to certain objects like Knowledge Base (if you use it). Still - it claims to work on Cases too so if there's "AAA" in Case description it should still be good enough?
You could also check out the trick with marking a text field as indexed and/or external ID and adding there all your variations / acronyms: https://success.salesforce.com/ideaView?id=08730000000H6m2 This is more work, to prepare / sanitize your data upfront but it's not a bad idea.
Similar idea would be to use Tags although that could explode in size very quickly. It's ridiculous to create a tag for every single company.
You can do some really smart things in data deduplication rules. Too much to write it all here, check out the trailhead: https://trailhead.salesforce.com/en/modules/sales_admin_duplicate_management/units/sales_admin_duplicate_management_unit_2 No idea if it impacts search though.
If you suffer from bad address data there are State & Country picklists, no more mess with CA / California / SoCal... https://resources.docs.salesforce.com/204/latest/en-us/sfdc/pdf/state_country_picklists_impl_guide.pdf Might not help with Name problem...
Data.com cleanup might help. Paid service I think, no idea if it affects search too. But if enabling it can bring these common abbreviations into your org - might be better than reinventing the wheel.

Fuzzy substring search from a list of strings

Okay, I've seen lots of posts about fuzzy string matching, Levenstein distance, longest common substring, and so on. None of them seem to fit exactly for what I want to do. I'm pulling product results from a variety of web services, and from those I can build a big list of names for the product. These names may include a bunch of variable junk. Here are some examples, from SearchUPC:
Apple 60W magsafe adapter L-shape with extension cord
Original Apple 60W Power Adapter (L-shaped Connector) for MacBook MC461LL/A with AC Extension Wall Cord (Bulk Packaging)
Current Apple MagSafe 60W Power Adapter for MacBook MC461LL/A with AC Extension Wall Cord (Bulk Packaging)
Apple 60W MagSafe Power Adapter - Apple Mac Accessories
Apple - MagSafe 60W Power Adapter for MacBook and 13\" MacBook Pro
MagSafe - power adapter - 60 Watt
etc. What I'd like to do is pull the common product name (which to my heuristic human eye is obviously Apple 60W MagSafe Power Adapter), but none of the aforementioned methods seem likely to work. My main problem is that I don't know what to search the list of strings for... At first, I was thinking of trying longest common substring, but it seems like that will fail as a bunch of the strings have things out of order, which might yield a product name of power adapter, which is not terribly useful to the user.
Note: the vast majority of the records returned from the SearchUPC API (mostly omitted here) do include the literal string "Apply 60W MagSafe Power Adapter".
I'm implementing this in Objective-C, for iOS, but I'm really interested in the algorithm more than the implementation, so any language is acceptable.
If you want to compare strings but need something more robust than longest common substring with respect to changed order of substrings, you might look into a technique called string tiling. Simplified, the principle is as follows:
Find the largest common substring (larger than a minimum length) in both strings
Remove that substring from both strings
Repeat until there are no more substrings larger than your minimal length
In practice, the ratio between the remaining (unmatched) stringparts to the initial lengths is a excellent indicator on how well the strings match. And the technique is extremely robust against reordering of substrings. You can find the scientific paper by M. Wise describing this technique here. I have implemented the algorithm myself in the past (it's not hard), but apparantly free implementations are readily available (for example here). While I have used the algorithm in a variety of fuzzy matching scenarios, I can't vouch for the implementation which I have never used myself.
String tiling does not solve the problem of finding the largest common productname in itself, but it seems to me that by slightly modifying the algorithm, you can do so. You're probably less interested in calculating the matchpercentage than in the keeping the similar parts?
As the previous poster remarked, such fuzzy matching almost always needs some kind of manual validation, as both false positives and false negatives are unavoidable.
Sounds like your approach needs to be two fold. One should be matching records with one another. The other part is pulling the "canonical name" out of those matching records. In your case it is a product, but same concept. I'm not sure how you will go about associating groups of matching records with the standardized product name, but I would suggest trying to pull the important information out of the records and trying to match that to some resources on the Internet. For instance, for your example, maybe you compare your data to an apple product list. Or you could try and have a robot that crawls google and pulls the top result to try and associate. Bottom line, at the end of the day, if your text is really dirty, you will need to include some human intervention. What I mean is that you may set a threshold for match, no match, and needs review. Good luck.

Preferable Tag Cloud Visualization Formats

Out of curiosity, I would love to know what tag clouds formats best serve the purpose of discovery of more and more (relevant)content?
I am aware of 3 formats, but don't know which one is the best.
1) delicious one - color shading
2) The standard one with font size variations -
3) The one on this site - numbers showing importance/usage.
So which ones do you prefer? and why?
Edit:
Thanks to the answers below, I now have much more understanding of tag cloud visualization techniques.
4) Parallel Tag Clouds - a simple use of parallel coordinates technique. I find it more organized and readable.
5) voroni diagram - more useful for identifying tag relationships and making decisions based on them. Doesn't serves our purpose of discovery of relevant content.
6) Mind maps - They are good and can be employed to step by step filter content.
I found some more interesting techniques here - http://www.cs.toronto.edu/~ccollins/research/index.html
I really do think that depends on the content of the information and the audience. What's relevant to one is not relevant to another. If an audience is more specialized, then they will be more likely to think along the same lines, but it would still need to be analyzed and catered to by the content provider.
There are also multiple paths that a person can take to "discover more". Take the tag "DNS" for example. You could drill down to more specific details like "UDP Port 53" and "MX Record", or you could go sideways with terms like "IP address" "Hostname" and "URL". A Voronoi diagram shows clusters, but wouldn't handle the case where general terms could be related to many concepts. Hostname mapping to "DNS", "HTTP", "SSH" etc.
I've noticed that in certain tag clouds there's usually one or two items that are vastly larger than the others. Those sorts of things could be served by a mind map, where one central concept has others radiating out from it.
For the cases of lots of "main topics" where a mind map is inappropriate, there are parallel coordinates but that would be baffling to many net users.
I think that if we found an extremely well organized way of sorting clusters of tags while preserving links between generalities and specificities, that would be somewhat helpful to AI research.
In terms of which I personally prefer, I think the numeric approach is nice because infrequently referenced tags are still presented at a readable font size. I also think SO does it this way because they have vastly more tags to cover than the average size based cloud a la the standard.
I would go with #2 out of the options you listed above.
1 - The human eye recognizes and comprehends size differences much more effectively than color, when the color scale is along the same spectrum (ie, various blues as opposed to discrete individual colors).
3 - Requires the user to scan the full list and mathematically compare each individual number while scanning. No real meaningful relationship between tags without a lot of work on the users part.
So, going with #2, there are several considerations to take into account:
Keep the tags alphabetical. This affords the user another method of searching and establishes a known relationship between each (assuming they know the alphabet!). If they're unordered, it's just a crapshoot to find a single one.
If size comparison is absolutely critical (this usually isn't the case, as you can scale up each level by a certain percentage or pixel amount), use a monospaced font. Otherwise, certain letter combinations may end up looking larger than they actually are.
Don't include any commas, pipes, or other dividers. You're already going to have a lot of data in a small area - no need to clutter it up with debris. Space the tags out with a decent amount of padding, of course. Just don't double the number of visual elements by adding more than just the data.
Set a min/max font size and scale between those. There are situations where one tag may be so popular that visually it may appear exponentially larger than the others. Likewise, you don't want a tag to end up rendering at 1px! Set the min/max and adjust between as necessary.
size adjusted voroni diagram
- it shows which tags are inter-related
My favorite tag cloud format is the Wordle format. It looks great and it also does a pretty good job of fitting a lot of tags in a small space.

Determining what a word "is" - categorizing a token

I'm writing a bridge between the user and a search engine, not a search engine. Part of my value added will be inferring the intent of a query. The intent of a tracking number, stock symbol, or address is fairly obvious. If I can categorise a query, then I can decide if the user even needs to see search results. Of course, if I cannot, then they will see search results. I am currently designing this inference engine.
I'm writing a parser; it should take any given token and assign it a category. Here are some theoretical English examples:
"denver" is a USCITY and a PLACENAME
"aapl" is a NASDAQSYMBOL and a STOCKTICKERSYMBOL
"555 555 5555" is a USPHONENUMBER
I know that each of these cases will most likely require specific handling, however I'm not sure where to start.
Ideally I'd end up with something simple like:
queryCategory = magicCategoryFinder( query )
>print queryCategory
>"SOMECATEGORY or a list"
Natural language parsing is a complicated topic. One of the problems here is that determining what a word is depends on context and implied knowledge. Also, you're not so much interested in words as you are in groups of words. Consider, "New York City" is a place but its three words, two of which (new and city) have other meanings.
also you have to consider ambiguity, which is once again where context and implied knowledge comes in. For example, JAVA is (or was) a stock symbol for Sun Microsystems. It's also a programming language, a place and has meaning associated with coffee. How do you classify it? You'd need to know the context in which it was used.
And if you can solve that problem reliably you can make yourself very wealthy.
What's all this in aid of anyway?
To learn about "tagging" (the term of art for what you're trying to do), I suggest playing around with NLTK's tag module. More generally, NLTK, the Natural Language ToolKit, is an excellent toolkit (based on the Python programming language) for experimentation and learning in the field of Natural Language Processing (whether it's suitable for a given production application may be a different issue, esp. if said application requires very high speed processing on large volumes of data -- but, you have to walk before you can run!-).
You're bumping up against one of the hardest problems in computer science today... determining semantics from english context. This is the classic text mining problem and get into some very advanced topics. I thiink I would suggest thinking more about you're problem and see if you can a) go without categorization or b) perhaps utilize structural info such as document position or something to give you a hint (is either a city or placename or an undetermined) and maybe some lookup tables to help. ie stock symbols are pretty easy to create a pretty full lookup for. You might consider downloading CIA world factbook for a lookup of cities... etc.
As others have already pointed out, this is an exceptionally difficult task. The classic test is a pair of sentences:Time flies like an arrow.Fruit flies like a bananna.
In the first sentence, "flies" is a verb. In the second, it's part of a noun. In the first, "like" is an adverb, but in the second it's a verb. The context doesn't make this particularly easy to sort out either -- there's no obvious difference between "Time" and "Fruit" (both normally nouns). Likewise, "arrow" and "bananna" are both normally nouns.
It can be done -- but it really is decidedly non-trivial.
Although it might not help you much with disambiguation, you could use Cyc. It's a huge database of what things are that's intended to be used in AI applications (though I haven't heard any success stories).

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