Closed. This question is opinion-based. It is not currently accepting answers.
Want to improve this question? Update the question so it can be answered with facts and citations by editing this post.
Closed 8 years ago.
Improve this question
I know this is an odd question but I need to ask it to get information to present to a client. Their lead network admin wants me to work on 30 day trial servers like Sharepoint & SQL Server to develop projects for their clients. While I will do as they ask, I'm not convinced this is the best way to go about developing software or troubleshooting previously developed software. To be honest, I've never worked on custom development for any server/software using a trial version.
What arguements are there for and against working on trial software/servers?
Pro: It enables you to mock up a concept and see if it seems like the development path will be easy before you shell out large amounts of money for the real deal.
Cons: It could trap you in a vicious cycle of wiping your virtual machine and re-installing the OS, the trial version, and your product (you do use source control, correct?) if they are hoping that this will alleviate the need for ever paying for the real product.
Suggestion: If you don't mind unsolicited advice, then I would determine why the lead admin wants to use the trial versions -- and then go from there. Until you know the reasons you cannot respond to them.
If they are doing it for the pro reason, then determine if you feel comfortable working with the possibility of switching technologies 30 days into your build. (Can you do it efficiently?)
If they are doing it to avoid spending money, present some of the alternate open source / free options that you are comfortable developing with. If they will not change their modus operandi at that point, then do what is necessary, knowing what you will be walking away from / getting in to.
(And if you don't mind one more bit of unsolicited advice -- if they are doing it for the con reason and will not change WALK AWAY)
Point them at BizSpark. Microsoft is begging people to use their stuff. A hunny will get you everything on the map for 3 years or until you start making money.
Oh, to answer your question: If I need to get funding for technology not present in the infrastructure or to do a proof of concept I would not think twice about using evals. That is what they are for. I would be evaluating the suitability of the product for use with my designs. Seems easy to me. Maybe I am just, hold on, i have to give my parrot a cracker... ;-)
Apart from the ethical arguments, there are practical ones:
What are you supposed to do if development overruns? Start reinstalling everything, wasting several days doing so?
Additionally, if the client is so strapped for cash that they want to do this, how can you be certain they will pay you (either due to cash flow problems, or simply because of their shady ethics)?
I'm pretty sure that that kind of use is a violation of license terms. Trial editions of servers are for evaluating a product. And if you are in fact creating a product, then you have gone way beyond evaluation.
I would never work under such terms. If you are developing a concrete product, get proper licenses for the development tools. I know that the developer edition of SQL server is not hugely expensive (compared to a version licensed for production use), so I would imagine that the same counts for Sharepoint.
And then there is of course, as already mentioned, what do you do when the trail period expires?
I wouldn't mind doing this so long as the job is shorter than 30 days. Make sure your work contract they're paying for the time worked and not specific deliverables, because your deliverables are time-bombed.
Also be prepared to walk away. If this company doesn't have resources to get the right software, you don't want to be there longer than 30 days anyhow.
Microsoft provides several pre-built virtual machines, that contains full stacks.
(Server 2008/Sql 2008/Sharepoin) (Server 2003/Sql/Project Server) etc.
They are time bombed, but often (not always) Microsoft will provide a new image after the time out.
The benefit of using these images is that they are already configured and good to go.
As an example here is a beta of sharepoint 2010 (http://www.microsoft.com/downloads/details.aspx?FamilyID=0c51819b-3d40-435c-a103-a5481fe0a0d2&displaylang=en).
If the project has a quick timeline, it provides the developers access to the configured stack right away, with no ramp up time of building new virtual machines.
Esp when working on beta/early release software this is great.
The SQL Server evaluation's download page mentions that the evaluation license is good for 180 days, and specifically advertises it as a tool you can use for mission-critical applications. This tells me MS is fine with your using it for development work.
To answer a question with more questions:
How long does this project run?
What phase of the effort are you in now?
Is this an internal/proof-of-concept project, or something that your customer(s) will be using for a long time?
If you are going to need to use SQL Server for Operations & Maintenance support months past the initial evaluation period, you ought to get a license for the full version of it. And also consider what your customers are using so that you can reproduce any bugs that come back from them.
I don't think it's ethical to continually renew evaluation licenses to have a longer evaluation period. Companies call them "evaluations" as a try-before-you-buy, not a keep-trying-without-buying.
I'm not sure what others are seeing as unethical here. If the project is short enough to be completed within the 30 day trial, I don't see any issues. I think that's a great use of trials - if they can't handle a clients applications then they aren't a good option and you can use something else.
I think others here have given some good advice regarding the longer than 30 days projects and some good contract ideas.
How in-house do the servers have to be? Would a hosted solution work for them? (Dreamhost, Amazon Web Services, whatever)? Some hosting systems provide pretty complex machine images (lots of stuff pre-installed--definitely AWS, presumably most others), decreasing setup time/effort. I think those come with licenses, though I don't honestly know. Plus, in at least some cases, you (they) only pay for what you (they) use.
Obviously no good if the physical machine needs to be in-house, or if things are otherwise super-sensitive.
Related
We are looking to implement an open source identity management system and have identified ForgeRock's stack as the best technology to implement.
The high cost of ForgeRock support and its per-User pricing model, however, is a potential roadblock. Our current User base is ~45K, but we expect to ramp up to 1M in the next 2 years.
So we're looking into scenarios where we proceed without FR Support. The lack of FR Maintenance releases would seem to put a damper on that, so we're curious if others have gone that route.
What has been your experience?
What kind of projects have you done this for? Size, etc.
In the absence of FR's Maintenance releases, have you been able to easily create your own patches?
What are some potential pitfalls?
If there are blogs or other communities that deal with this topic, please point me in their general direction.
Thanks.
As a community user I did use OpenAM(/OpenSSO) and OpenDJ for the past 6 years or so, but it was a very small deployment (10k users only 1 server instance from both products).
1) In the early stages we did have reliability issues with OpenAM, which we mostly resolved by restarting the server instances - clearly wasn't preferred, but we didn't really spend too much development effort on actually trying to resolve it (plus lacked the necessary knowledge for investigation back then). After spending some actual effort on trying to learn the product it turned out that the most of our issues were either self-inflicted (badly written customizations, or misconfigurations), or was actually something that got recently resolved in the OpenAM project and was relatively simple to backport to our version.
Of course the experience itself largely depends on how often you want to make configuration changes in the deployment though, since we weren't changing a lot of things over the years, OpenAM just worked nicely for long intervals without requiring any kind of maintenance.
3) Since we didn't really ran into new issues (the config barely changed), there weren't too many surprises after a while. The security patches were mostly simple to backport and didn't cause too much trouble (It did help that after 1,5 years I became a FR employee and I actively worked on OpenAM issues though :) )
4) I think running without subscription has its risks, but they mostly relate to:
are you planning to roll out new features based on OpenAM functionality during that 2 years (i.e. are you planning to constantly make changes to the deployment)?
do you have good developers to work on these features? Working with OpenAM for example can quite easily require you to have a look at the source code to figure out how things work, the quality of the documentation has improved a lot over the years though. Regardless, backporting fixes are going to be more and more difficult over time, as the releases will differ a lot more (since the development team is getting bigger and bigger for each projects) - and even then you can't just assume that all the issues you run into are by definition already resolved in trunk. The need to resolve some of the issues on your own is a cost/risk you need to take into account.
what kind of SLA do you want to have for your deployment? Is your business going bankrupt after a 1 minute outage? Is it acceptable to just frequently restart your service (in case you run into some weird issues)?
do you really need support for all 3 products? For example my background would allow me to work easily without OpenAM support, but I would be in the deep end if something is going wrong with my provisioning system...
And a generic remark:
Having user growth of 20x within two years sounds a bit unrealistic, or very hopeful at least. Maybe what you should look for is a 1 year subscription for a bit more reasonable target number and then have a renewal once you have a better understanding of customer growth in your business?
Closed. This question is opinion-based. It is not currently accepting answers.
Want to improve this question? Update the question so it can be answered with facts and citations by editing this post.
Closed 3 years ago.
Improve this question
I'm in the process of opening up a company that will eventually hire 2-5 developers to work on a large web app.
My main concern is that one or more developers could steal the code. I could make them sign contracts against this type of thing, but I live in a country where the law is "bendable".
Is my only option to lock them up in a room without inet access and usb ports?
I'd love to know how others have solved this problem.
Don't hire people you can't trust.
Break the app into sections and only let people work on a subset of the app, never getting access to the whole thing.
Make it worth their while - you're opening a company, hire people and give them some stock options. Make sure it's more attractive for them to make you succeed than otherwise.
How about keeping them all happy and show that you appreciate their work?
You may find that you think your source code is the valuable part of your business, but you can always build that again. Your real advantage over your competitors is usually in the people you hire, and in the business relationships that you establish in the course of naturally doing business.
My suggestion is not technical but social: Make them feel good.
Most human beings have a moral base that prevents them from hurting other people who have treated them with respect and generosity.
There's a slim chance you'll wind up hiring a psychopath, in which case this approach won't work -- but then, it's likely to be the least of your worries.
The only thing that occures to me is to make them sign a contract where you explicit that if they share any code outside the project ambient, they'll compromise to pay you a large amount of money. But there's no guarantee they'll not do it anyway ..
You can create a vitual environment (a virtual machine) with limited internet connection (only to specific servers - git/svn server, database server, etc) and no copy/paste possibilities.
This virtual machine would be a standard environment with common developer tools.
At the office a developer would remotely connect to the virtual machine and start developing without being able to steal the code.
Of course he could print the screen or type the code on another computer but it's still very hard to steal.
There are many encrypting softwares available to encrypt the code. Here is an example http://www.codeeclipse.com/step1.php
In other words you can hide the code of one developer(one module) from the other developer and he will not be able to take the whole code himself in any case if you follow this approach.
Thanks
Sunny
In my organisation, we have some very inefficient processes around managing requirements, tracking what was actually delivered on what versions, etc, do subsequent releases break previous functionality, etc - its currently all managed manually. The requirements are spread over several documents and issue trackers, and the implementation details is in code in subversion, Jira, TestLink. I'm trying to put together a system that consolidates the requirements info, so that it is sourced from a single, authoritative source, is accessible via standard interfaces - web services, browsers, etc, and can be automatically validated against. The actual domain knowledge is not that complicated but is highly proprietary and non-standard (i.e., not just customers with addresses, emails, etc), and is relational: customers have certain functionalities, features switched on/off, specific datasources hooked up - all on specific versions. So modelling this should be straightforward.
Can anyone advise the best approach for this - I a certain that I can develop a system from scratch that matches exactly the requirements, in say ruby on rails, grails, or some RAD framework. But I'm having difficulty getting management buy-in, they would feel safer with an off the shelf solution.
Can anyone recommend such a system? Or am I better off building it from scratch, as I feel I am? I'm afraid a bought system would take just as long to deploy, and would not meet our requirements.
Thanks for any advice.
I believe that you are describing two different problems. The first is getting everyone to standardize and the second is selecting a good tool for requirements management. I wouldn't worry so much about the tool as I would the process and the people. Having the best tool in the world won't help if your various project managers don't want to share.
So, my suggestion is to start simple. Grab Redmine or Trac and take on the challenge of getting everyone to standardize. Once you have everyone in the right mindset then you can improve the tools you use for storage.
{disclaimer - mentioning my employer's product}
The brief experiments I made with a commercial tool RequisitePro seemed pretty good me. Allowed one to annotate existing Word docs and create a real-time linked database of the identified requisistes then perform lots of analysis and tracking of them.
Sometimes when I see a commercial product I think "Oh, well nice glossy bits but the fundamentals I could knock up in Perl in a weekend." That's not the case with this stuff. I would certainly look at commercial products in this space and exeperiment with a couple (ReqPro has a free trial, I guess the competition will too) before spending time on my own development.
Thanks a mill for the reply. I will take a look at RequisitePro, at least I'll be following the "Nobody ever got fired for buying IBM" strategy ;) youre right, and I kinda knew it, in these situations, buy is better. It is tempting when I can visualise throwing it together quickly, but theres other tradeoffs and risks with that approach.
Thanks,
Justin
While Requisite Pro enforces a standard and that can certainly help you in your task, I'd certainly second Mark on trying to standardize the input by agreement with personnel and using a more flexible tool like Trac, Redmine (which both have incredibly fast deploy and setup times, especially if you host them from a VM) or even a custom one if you can get the management to endorse your project.
Closed. This question needs to be more focused. It is not currently accepting answers.
Want to improve this question? Update the question so it focuses on one problem only by editing this post.
Closed 5 years ago.
Improve this question
I'm sure that all of us have had to deal with telecommuters at some point in time, and I'm facing a situation now where my new project will have a "core" group of office workers and some off-site telecommuters. Not wanting to repeat past mistakes, I'd really like to know what ways people have tried in the past to effectively integrate telecommuters in an agile process, namely scrum.
My first fear is that the telecommuters will be the first ones to break the "daily scrum" routine. And, as human nature often goes, once that gets broken, it's hard to resume and get people back on track. Scrum recommends enforcing small, fun "penalties" for people missing or being late to the daily scrum, like donating a few bucks to a jar which would later be used to buy a case of beers for the end-project party or something. This is obviously something that would be difficult to enforce online.
The other big problem with telecommuters is the "out of sight, out of mind" problem. Aside from using webcams/skype/teleconferencing, what other tips do people have for keeping the team as closely knit as possible?
Also, what about dealing with telecommuters from different timezones? At the moment, we're lucky enough not to have this problem, but it's definitely a possibility at some point in the future. How have other teams dealt with this problem?
Instant messaging really helps with the "out of sight, out of mind" issue as their 'Status' (Available, busy, on the bog, etc) is visible to all. Also, by responding to messages they reinforce the idea that they're generally available.
I wouldn't worry about the Scrum meeting issue, joining a meeting via teleconf is often easier than attending in person.
Set the ground rules upfront. Don't be wishy-washy about them.
You've probably eliminated the "I got stuck in traffic" excuse for missing the meeting or whatever when they're working from home (or a satellite site) and so there's no reason to expect less out of them.
Take advantage of technology:
Use IM. We use it here and it is great for 'reaching out and touching' the guy four states away. Make it a requirement to be available via IM.
Use other tools to help break down the barriers. It'll depend on your situation.
If you're having the daily meeting, it should be clear to everyone that you're going to be asking the questions:
What did you accomplish since we
last met?
What are you going to be doing
today?
What's in the way that needs to be
moved?
Just because you can't see Matt in his cube doesn't give me a right to be lazy or unproductive and unresponsive. It's like dealing with my kids - let them know the rules and what is expected, then nobody can claim ignorance.
We have success using this tools:
Assembla for project management (source control, wiki, scrum tool)
Skype for voice communication
Google talk for im
We are team of 3 developers, in 6 time zones range.
I spent a year as the only remote guy on an Agile team. I called into a conference line for the daily scrum, as well as the planning/review meetings. I kept in contact during the day via IM/e-mail/phone.
I think it worked pretty well overall. The biggest constant drawback was not being able to see the physical whiteboard we used to track the scrum. We discussed moving to some sort of online tool to do this, but it never happened.
I was one timezone away, and I just considered it part of the telecommute tradeoff that I would work the hours that the rest of team kept.
As far as penalties for missing SCRUM - to a certain degree you should enforce this loosely, via the beer jar or whatever. But if someone is consistently missing/late required meetings, then their manager needs to address that.
The are a number of techniques that you can use - remember the purpose of colocation is to encourage collaboration and communication. A few things can help out.
If your team is all nearby - think about having core days of when everybody can come into the office. My current team allows working from home on Mondays and Fridays - and everybody comes in the office Tuesday through Thursday
For distributed teams, I have had good success with using Wikis instead of giant sheets of paper on the wall. The nice thing about wikis is that they encorage the team to edit the forms to meet the needs of the team as opposed to adapting to a more formal tool.
Another advantage of having a Wiki is each person can have their own page to share pictures about their vacations and hobbies - this makes remote people more real.
When you have a distributed team, I want to second the use of Instant Messaging that includes a status (Available, Away (grabbing a cub of coffee), Busy (in a meeting)) - these can include notes if people switch between working at home and at the office.
Webcams are inexpensive and valuable tool
Invest in a decent speaker phone (we like Polycom phones) for your group conference calls
Use tools like LiveMeeting to promote remote pair programming
A technique for doing stand ups over the phone is to have the person talking say the name of someone else in the group who has not gone yet - this keeps everyone paying attention.
For iteration (sprint) planning meetings - follow up with meeting minutes or a communication plan to make sure that everyone is on the same page. Not being colocated means a tad more documentation and intentionality on communicating.
Good luck
SCRUM and many other agile methods really do depend on physical proximity - it is hard to integrate telecommuters into any development process where integration happens frequently, but these particular processes are especially hostile to disembodied developers.
You will have to adapt the processes to the situation at hand. Video conferencing using webcams is actually very usable, and in fact yo might want to experiment with having their webcam on all the time in their cubicle/work area so people can just walk up and ask a question as they would with any other coworker.
But at the end of the day, you simply have to expect things to go differently for them - they aren't going to be able to fully participate in many processes if you are an agile shop.
-Adam
Make sure they attend the daily standup via webcam; as you said that's the first mis-step down a slippery slope. We try to have all meetings done with a RoundTable as well which really helps.
I've been doing this for two months (working in Canada with the core team in Dublin) and so far everything has been going really well.
See Scott Hanselman's writeup on his first year working remotely at Microsoft - definitely some good tips there. One Year Later.
Instead of a beer jar, the privilege of telecommuting itself could be part of the bargain for participation when required. If the team is not responsible enough to telecommute properly than they probably shouldn't be. More fun penalties for occasional tardiness could be to use a funny avatar to represent the person that is missing from the meeting.
Other methods of keeping people closely knit is using collaboration tools such as Wikis and project tracking tools such as Basecamp or FogBugz.
For differing timezones, early meetings will need to occur based on the furthest west time zone, unless one is on the opposite side of the world, which is a bigger problem. Then it will probably be based on who is in charge.
We have been able to manage daily scrums in our environment even with distributed teams over the phone.
It helps to use software such as Rally and Basecamp to manage the process.
One place I worked used Asterisk instead of a normal phone system. It worked well because when you are working from home, you simply log on, people can call your direct line number, outsiders don't need to know. Even though phone call cost are relativity trivial these days, having a 'always on' connection encourages more communication. The sound quality is better too.
For telecommuters/distributed teams, I recommend getting a decent phone - most desk phones lose the ability for folks on the other end to hear folks who are multiple feet away from the phone during a standup.
When you do your demos of working code for stakeholders at the end of the iteration, use webex or livemeeting or something to share the desktop and a camera to show the speaker so that your distributed participants can see what's going on. (Even better would be to ask your telecommuters to attend during iteration boundaries to participate in person).
I recommend getting folks together for a few weeks at the beginning of the project during the inception/kickoff phase so folks can build interpersonal relationships. It's amazing how helpful the face-to-face interaction up front can be to build a foundation for teamwork.
Use a distributed card wall. I like Mingle (http://mingle.thoughtworks.com), but I haven't used other tools, so can't comment on them.
For retrospectives, it's useful to have a proxy in the room using IM to communicate with your distributed team members... so that any comments the distributed folks have can be written onto a piece of paper (or post-it, or however you do yours).
As for your fears of "out of site, out of mind", my preference for things like this is to not create solutions for problems that have not yet materialized. If you find that your team is becoming disconnected (prime discussion points for retrospectives), then you can facilitate a team discussion on how to deal with any issues that arise. Again - the team should help identify the problem and the solution rather than having a manager or scrum master dictate solutions. Start with an assumption of trust.
Distribute Scrum requires good preparation. It is not just about the tool.
We supported many rollouts in distributed environment and there was one fundamental point - people.
The most efficient is to start with ALL people in one location. They have to meet in person so they can know each other as persons, not just someone virtual on the other side of the world. As I used to say - team members need to smell each other.
For release planning meet at one location, if possible. Change locations so you visit all of them, to have a context and understanding of culture, habits, persons. For sprint planning use video meetings, screen sharing etc. It is not necessary to travel (it would be too often).
Clear roles and team(s) organization must be established. You have to have Product Owner and Scrum Masters. You should consider if you do not want to get PO & SM as close to the team as possible. Definitely you have to get them into face 2 face meetings (it is about face, not a location) every day.
Definition of done, if agreed by the team, helps to have the same understanding what Done means. In distributed environment is a must.
You will need a good communication tools for daily stand-ups . We found usable to use Skype or Office communicator for dailies. We use audio AND chat. Especially in international environment chat allows you to understand people. Keep communication channel open after daily so team members can discuss what is necessary outside of daily report.
And, the most important, is to do regular retrospectives with all team members in all locations. Do not forget to implement ideas coming from retrospective. Teams in other locations will need a local support who will help them to implement ideas.
I work on a team of 5. We to facilitate our telecommute workplace we use:
Asana - Project and Task management
Google Talk + Your favorite IM
client (I used Pidgin)
RingCentral - VOIP Telephone
Gmail - asynchronous communication (i.e. email)
Dropbox - file transfer and
backup
Team Viewer - Screen Sharing, Training, and Presentations
Even with these tools it is easy to fall short on your process so it is important to establish some best practices for your team based on your dynamic. For example, we have two chief practices:
Communicate Often - because we are not in the same location when communicating it is easy to forget that you are working on a team. For our team, we update our tasks in Asana with comments describing ideas, obstacles, and task completeness. When immediate assistance or feedback is needed, don't wait, seek assistance via IM or email if (the person is offline).
Lean on the side of over communication - This pertains more to Asana comments and emails. However, in general we found it is better to give more information than is needed (within bounds).
Closed. This question is opinion-based. It is not currently accepting answers.
Want to improve this question? Update the question so it can be answered with facts and citations by editing this post.
Closed 9 years ago.
Improve this question
What's the best way to close the loop and have a desktop app "call home" with customer feedback? Right now our code will login to our SMTP server and send me some email.
The site GetSatisfaction has been an increasingly popular way to get customer feedback.
http://getsatisfaction.com/
GetSatisfaction is a community based site that builds a community around your application. Users can post questions, comments, and feedback about and application and get answers to their questions either from other members or from members of the development team themselves.
They also have an API so you can incorporate GetSatifaction into your app, and/or your site.
I've been playing with it for a couple of weeks and it is pretty cool. Kind of like stackoverflow, but for customer feedback.
Feedback from users and programmers simply is one of the most important points of development in my opinion. The whole web2.0 - beta - concept more or less is build around this concept and therefore there should be absolutely no pain involved whatsoever for the user. What does it have to do with your question? I think quite a bit. If you provide a feedback option, make it visible in your application, but don't annoy the user (like MS sometimes does with there feedback thingy on there website above all elements!!). Place it somewhere directly! visible, but discreet. What about a separate menu entry? Some leftover space in the statusbar? Put it there so it is accessible all the time. Why? People really liking your product or who are REALLY annoyed about something will probably find your feedback option in any case, but you will miss the small things. Imagine a user unsure about the value of his input "should I really write him?". This one will probably will not make the afford in searching and in the end these small things make a really outstanding product, don't they? OK, the user found your feedback form, but how should it look and what's next? Keep it simple and don't ask him dozens questions and provoke him with check- and radioboxes. Give him two input fields, one for a title and one for a long description. Not more and not less. Maybe a small text shortly giving him some info what might be useful (OS, program version etc., maybe his email), but leave all this up to him. How to get the message to you and how to show the user that his input counts? In most cases this is simple. Like levand suggested use http and post the comment on a private area on your site and provide a link to his input. After revisiting his input, make it public and accessible for all (if possible). There he can see your response and that you really care etc.. Why not use the mail approach? What about a firewall preventing him to access your site? Duo to spam in quite some modern routers these ports are by default closed and you certainly will not get any response from workers in bigger companies, however port 80 or 443 is often open... (maybe you should check, if the current browser have a proxy installed and use this one..). Although I haven't used GetSatisfaction yet, I somewhat disagree with Nick Hadded, because you don't want third parties to have access to possible private and confidential data. Additionally you want "one face to the customer" and don't want to open up your customers base to someone else. There is SOO much more to tell, but I don't want to get banned for tattling .. haha! THX for caring about the user! :)
You might be interested in UseResponse, open-source (yet not free) hosted customer feedback / idea gathering solution that will be released in December, 2001.
It should run on majority of PHP hosting environments (including shared ones) and according to it's authors it's absorbed only the best features of it's competitors (mentioned in other answers) while will have little-to-none flaws of these.
You could also have the application send a POST http request directly to a URL on your server.
What my friend we are forgetting here is that, does having a mere form on your website enough to convince the users how much effort a Company puts in to act on that precious feedback.
A users' note to a company is a true image about the product or service that they offer. In Web 2.0 culture, people feel proud of being part of continuous development strategy always preached by almost all companies nowadays.
A community engagement platform is the need of the hour & an entry point on ur website that gains enuf traction from visitors to start talking what they feel will leave no stone unturned in getting those precious feedback. Thats where products like GetSatisfaction, UserRules or Zendesk comes in.
A company's active community that involves unimagined ideas, unresolved issues and ofcourse testimonials conveys the better development strategy of the product or service they offer.
Personally, I would also POST the information. However, I would send it to a PHP script that would then insert it into a mySQL database. This way, your data can be pre-sorted and pre-categorized for analysis later. It also gives you the potential to track multiple entries by single users.
There's quite a few options. This site makes the following suggestions
http://www.suggestionbox.com/
http://www.kampyle.com/
http://getsatisfaction.com/
http://www.feedbackify.com/
http://uservoice.com/
http://userecho.com/
http://www.opinionlab.com/content/
http://ideascale.com/
http://sparkbin.net/
http://www.gri.pe/
http://www.dialogcentral.com/
http://websitechat.net/en/
http://www.anymeeting.com/
http://www.facebook.com/
I would recommend just using pre built systems. Saves you the hassle.
Get an Insight is good: http://getaninsight.com/