Sharepoint Search Service Crashed after patch KB956716 [closed] - sharepoint

Question

Closed. This question is off-topic. It is not currently accepting answers.
Want to improve this question? Update the question so it's on-topic for Stack Overflow.
Closed 10 years ago.
Improve this question
Our networks guys installed this patch over the weekend to our single server sharepoint front end: KB956716
http://www.microsoft.com/downloads/details.aspx?familyid=a7fda284-273c-42ab-8188-433beaacca86&displaylang=en
http://support.microsoft.com/kb/956716
After which our search service stopped working.
When attempting to do a search on any of our apps we get this error: System.IndexOutOfRangeException: DisplayInAdminUI (stack info below)
I logged into the shared services admin page and when I click on search settings it just crashes too.
I have included the event viewer error below as well...
Any ideas?
Thanks,
Christopher
Event Type: Warning
Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1309
Date: 12/30/2008
Time: 1:03:35 PM
User: N/A
Computer: VKSPS02
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 12/30/2008 1:03:35 PM
Event time (UTC): 12/30/2008 7:03:35 PM
Event ID: 90ade1cc6d5949a3ae2ea97afa5d75e6
Event sequence: 19275
Event occurrence: 67
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/1927250994/Root-1-128751076993856152
Trust level: WSS_Minimal
Application Virtual Path: /
Application Path: C:\Inetpub\wwwroot\wss\VirtualDirectories\vktoday80\
Machine name: VKSPS02
Process information:
Process ID: 8136
Process name: w3wp.exe
Account name: VIRCHOWKRAUSE\SharePointSSPApp
Exception information:
Exception type: IndexOutOfRangeException
Exception message: DisplayInAdminUI
Request information:
Request URL: http://sitename.domain.net/searchcenter/Pages/peopleresults.aspx?k=lori
Request path: /searchcenter/Pages/peopleresults.aspx
User host address: 172.30.202.56
User: VIRCHOWKRAUSE\JF11767
Is authenticated: True
Authentication Type: NTLM
Thread account name: DOMAINNAME\SharePointSSPApp
Thread information:
Thread ID: 6
Thread account name: DOMAINNAME\SharePointSSPApp
Is impersonating: False
Stack trace: at System.Data.ProviderBase.FieldNameLookup.GetOrdinal(String fieldName)
at System.Data.SqlClient.SqlDataReader.GetOrdinal(String name)
at System.Data.SqlClient.SqlDataReader.get_Item(String name)
at Microsoft.Office.Server.Search.Query.ConsumerScopeCache.Refresh()
at Microsoft.Office.Server.Search.Query.ConsumerScopeCache.EnsureFresh()
at Microsoft.Office.Server.Search.Query.ScopeCache.TryGetScope(Guid siteGuid, Int32 id, ScopeInformation& scope)
at Microsoft.Office.Server.Search.Query.ScopeCache.TryGetSharedScope(Int32 id, ScopeInformation& scope)
at Microsoft.Office.Server.Search.WebControls.CoreResultsWebPart.SetPropertiesOnHiddenObject()
at Microsoft.Office.Server.Search.WebControls.PeopleCoreResultsWebPart.SetPropertiesOnHiddenObject()
at Microsoft.Office.Server.Search.WebControls.CoreResultsWebPart.OnPreRender(EventArgs e)
at Microsoft.Office.Server.Search.WebControls.PeopleCoreResultsWebPart.OnPreRender(EventArgs e)
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.WebControls.WebParts.WebPart.PreRenderRecursiveInternal()
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Custom event details:
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Server Error in '/' Application.
DisplayInAdminUI
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.IndexOutOfRangeException: DisplayInAdminUI
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:
[IndexOutOfRangeException: DisplayInAdminUI]
System.Data.ProviderBase.FieldNameLookup.GetOrdinal(String fieldName) +1433771
System.Data.SqlClient.SqlDataReader.GetOrdinal(String name) +102
System.Data.SqlClient.SqlDataReader.get_Item(String name) +12
Microsoft.Office.Server.Search.Query.ConsumerScopeCache.Refresh() +1241
Microsoft.Office.Server.Search.Query.ConsumerScopeCache.EnsureFresh() +58
Microsoft.Office.Server.Search.Query.ScopeCache.TryGetScope(Guid siteGuid, Int32 id, ScopeInformation& scope) +75
Microsoft.Office.Server.Search.Query.ScopeCache.TryGetSharedScope(Int32 id, ScopeInformation& scope) +68
Microsoft.Office.Server.Search.WebControls.CoreResultsWebPart.SetPropertiesOnHiddenObject() +2503
Microsoft.Office.Server.Search.WebControls.PeopleCoreResultsWebPart.SetPropertiesOnHiddenObject() +41
Microsoft.Office.Server.Search.WebControls.CoreResultsWebPart.OnPreRender(EventArgs e) +1977
Microsoft.Office.Server.Search.WebControls.PeopleCoreResultsWebPart.OnPreRender(EventArgs e) +11
System.Web.UI.Control.PreRenderRecursiveInternal() +86
System.Web.UI.WebControls.WebParts.WebPart.PreRenderRecursiveInternal() +62
System.Web.UI.Control.PreRenderRecursiveInternal() +170
System.Web.UI.Control.PreRenderRecursiveInternal() +170
System.Web.UI.Control.PreRenderRecursiveInternal() +170
System.Web.UI.Control.PreRenderRecursiveInternal() +170
System.Web.UI.Control.PreRenderRecursiveInternal() +170
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +2041
Version Information: Microsoft .NET Framework Version:2.0.50727.1433; ASP.NET Version:2.0.50727.1433

Answer 1

I've had a similar experience with a corrupt search index (caused by the indexing server randomly rebooting) and unfortunately the only way to fix it was to Stop the Search Services and Start them again. This is done through Central Admin-Operations-Topology and Services-Services on Servers.
Not that we were getting this error - the IndexOutOfRangeException error you are getting relates to something going out of the bounds of a list or something when displaying the UI rather than something to do with the search index. However, the behaviour you describe is the same as we were getting - searches returning errors and not being able to access the Search configuration area in the Shared Services Provider.
Note that this is not like stopping and starting a Windows service - stopping the search service uninstalls it from the indexing server and starting it re-installs it so you will lose your search index and will have to do a full crawl to get it back. So be very sure that you are out of other options and are willing to lose your search index before going down this path.

Answer 2

Well I broke down and opened a support ticket w/ M$. They did resolve the issue quite quickly. We use lan desk to push our patches to our servers. Our networks guys didn't run the sharepoint product config wizard after the patch was installed. I guess this needs to be done on any update to the binaries which most of the patches do update..
So we ran the config wizard, it failed. Then tries to run it using command line:
C:\Program Files\Common Files\Microsoft Shared\web server extensions\12\BIN>PSCO
NFIG -CMD UPGRADE -INPLACE B2B -FORCE -WAIT
That failed too... but just on the last step of restarting the service (found that info in the log). So we started the services manually, reset iis. and it WORKED!
I guess our network guys need to learn to run the Sharepoint Configuration Wixard or Psconfig at the command prompt.