Dialogflow Messenger is relatively limited. I'm searching for a front end solution that ideally also provides a live agent handoff. http://kommunicate.io seemed like the perfect fit, however, they don't support Dialogflow environments, which is a dealbreaker for us.
What are other solutions?
Related
I am a researcher and I do conduct research on conversational agents, chatbots, anthropomorphism and human-computer interaction.
For a series of online experiments I need to implement a functioning chat. I already conduct a few online experiments with a dummy chatbot to measure the mere presence of conversational user interfaces.
Now I am looking for a functioning chatbot so that my participants can interact with the chatbot. I was already looking into Dialogflow, BotFramework and various other services. However, I do have some requirements
The chatbot should be integrated into a website. The website already exists and is developed using plain HTML,PHP,JS.
The chatbot should be able to take data from the website (i.e. user_ID, treatment condition etc.) and should be able to adapt accordingly (language, design, features).
The website should be able to access the chatbot conversation and save it into a DB (I'm using a simple MySQL)
Any recommendations?
Currently I want to use DialogFlow and the Dialogflow Messanger, which however only has limited styling options (change of color etc.). Is there any saas for integrating the chatbot on the website?
Also keep in mind, in research, we unfortunately don't have much funding :D
Thanks
Dominik
Just going to answer my own question for now, still very much interested in your opinions.
So I have chose to use Google DialogFlow and the DialogFlow Messenger, which fulfill nearly all my requirements. Using JS on the website, I can access every interaction data (conversation) between the chatbot and the user. After collecting all data with JS i can continue with the experiment, take other data and then save everything in my MySQL database.
If you want to know more, feel free to contact me.
I’m new to Dialogflow CX and after reading its node.js documentation (I’m a jr Dev) I’m still struggling to get the problem below solved.
PROBLEM: I need my chatbot to receive the question “do you have Toyota Corollas (cars!) in black with less than 20,000 miles, 2017 or newer and cheaper than $15,000 for sale?”
CONTEXT: I have a database with all car makes, models, years, versions, mileage, colors and prices available. The problem is that I can’t (and sorry for how silly this looks) even initiate the bot and I know that after initiating it I would need to create a zillion entities through code (can’t do it manually) so the bot would be able to read all car parameters of the user’s question. Then after reading those parameters (entities) the bot should query my database to check availability of those particular Corollas and then give a proper answer.
ASK: I would be very grateful if you could please help me initiate the Dialogflow CX bot, load all car makes, models, years, versions, colors and prices into it AS ENTITIES and then give the answer that the user needs.
I’ve checked the GitHub quickstarts and read the documentation multiple times but am still very confused.
It looks like you have a few different issues with some of the Dialogflow CX basics. Let's try to clear them up.
How do I initiate the Dialogflow CX bot?
It isn't clear what you mean, exactly, from this.
Dialogflow CX, itself, isn't a bot client. Instead, it provides integrations with various ways to communicate with your agent. This may include telephone integrations, web-based chat systems, and an API so you can integrate with other clients such as Slack.
Your Dialogflow CX agent, itself, is setup using Google's Cloud services, and can support one or more of these integrations.
How do I create a zillion entities through code?
It isn't clear why you need to create a zillion of them, nevermind through code itself.
You likely will want to create a custom entity type for the make/model combination. And it should probably have aliases, so that people could say "Ford Explorer" or just "Explorer" and have it resolve to the same type.
If you really wanted to use an API to do this, you could use EntityType.create to do so. That points to the REST documentation, but based on the language you want to use, there may be a library able to handle it.
Some of the other types, however, can be handled with system entity types such as #sys.color or a numeric type. There's no reason for you to create those.
But what happens if someone asks for a combination that isn't valid?
Then you'll need to tell them it isn't valid. Just like if someone was talking to you in person and asked for something that didn't make sense.
How will it check the database for a good response?
You'll need to make this database call as part of a webhook that you create to implement the business logic.
These days I am finding myself in the position of having to implement for one of my college courses a system that should act as a giant wrapper over many communications apps like Gmail , Facebook Messenger maybe even WhatsApp .To put it simply you should have a giant web interface where you can authorize Gmail , Messenger and use them at once when required. I am thinking of going with an REST API to manage the user's services authorized by OAuth2.Also I am thinking of using Node.JS and Express.js in the backend and React.js in the frontend. I found some sweet libraries in npm that should take care of interacting with the involved APIs(https://www.npmjs.com/package/node-gmail-api this one for instance), but I am also doubtful about this approach , for example I have no idea how to keep the use notified about its incoming mails or messages for example . I am in dire need of some expertise since I forgot to mention but I am quite the newbie in this field. To sum it up for once my question is how would you implement such an infrastructure ? Is it my approach viable or I am bound to hit some really hard to overcome obstacles?
As a college exercise, it would be a really fun experiment, so it definitely worth the time you want to put into it. However, once you want to add more features, the complexity will go up pretty fast.
Here are a couple of ideas you can think of:
It's pretty clear that your system can't do more things than the capabilities exposed by the APIs of communication apps (e.g. you can't have notifications in gmail if the API doesn't have this capability).
For that reason, you should carefully study the APIs and what functionalities they expose. They have public docs that you can check out: (Gmail API, Facebook Messanger API)
Some of the apps you want to communicate with may not have an official API (e.g. WhatsApp) - those kinds of details you definitely want to know from the start.
Based on the analysis of those APIs, you should lay out a list of requirements for your system, which can be extracted from all the APIs, for example: message notifications, file transfers, user profiles, etc.
In this way, you know exactly what capabilities your system should have, and you don't end up implementing a feature that is available only in 1 API out of 4.
Also, it would be a bit challenging to design your system from a user perspective, because the apps have different usage patterns - chat apps, where messages are coming in real-time, vs email, which is not real-time communication. That's just a detail anyway, the gist of your project is to play with those APIs.
Also, it may worth checking out the Gateway Aggergation Pattern, which is related to this project - you may want the user to send a message to multiple apps, by using a single request to your service.
Prewarning: I am a noob with development, I started doing web design when I retired from the Marines about 3 years ago. I specialized in Intelligence and Tactics, so not a computer user during that career. Fast forward to Today:
I work as an Exchange admin and migration specialist with GoDaddy, I have been through several Webdesign courses and learned a decent foundation of html/css/php however JavaScript, Nodejs, Java, Python, C++, and C# are all still things I am working on.
My issue: My lead wants to have a bot built that essentially posts messages in the #general group (I learned how to do this and actually setup a nodejs server within my test hosting server # GD and have a Joke bot running in my slack WS). The tricky part that I have been scratching my brain on is how to use an web API that GD has to monitor our call que, hold times, and agents online. I need to figure out how to get the bot to post a message regarding certain triggers automatically(exp. Hold time exceeds 10mins). I can not figure out whether to use a webhook, eventListener, or a direct bot auth'd into the GD api like my joke bot that links to chuckNorris jokes.
I appreciate all the comments truly, I have thick skin and know that I am late to the game on development. I want to build this for the experience and to integrate with slack, my end goal would be more projects to eventually become a Dev within GD.
I have a few thoughts that might help you.
Regarding these holdtimes, agents online, and call queues, think of these as events. Whenever these events occur, they should fire a payload (HTTP request) to your service that then posts messages to slack. I think you might need a slack bot token for this.
Many APIs have this functionality under webhooks. You provide them the URL to the endpoint your developing and theres usually a toggle to tell them that you want to start accepting events.
To get going on your service/bot, I'd recommend starting with learning about what these webhook event payloads will look like in terms of structure so that you can parse it.
If you have more detailed questions feel free to comment or message. Happy to help. I've written a slack bot or two.
I'm currently doing research about Cortana as I'm interested in doing some development of custom skills for it. Currently I'm using Cortana to invoke Windows Speech Recognition where I can then use WSR as a means to dictate text into Word. I'm experimenting with this as a possibility to be used for recording and generating a transcript in real time for meetings.
Now this is quite a hassle as I've found and I'm curious to know if there is something that I can do to integrate a bot within Cortana for the same purpose. I've looked up and done some reading about Azure Bot Framework, Cognitive Services, LUIS, etc.
Is it possible to develop such a solution using the above mentioned services ?
Thank you in advance !
Yes, it is possible.
You can feed the streams to the Speech to Text API, then chunk the audio according to the returned Offset and Duration of each phrase, then send those chunks to the Speaker Recognition API to identify the speaker by name so you'd have a name for each chunk to put with it's transcribed phrase and create a dialog out of
Since you're considering it mainly for meetings, the solution you've mentioned was announced a while ago as a feature of Microsoft Teams, and it is going to be publicly available in the near feature, you can also watch a demo that was presented at Build 2018 from here