CRM v2011 platform is not opening browsers other than IE - browser

When we're trying to open CRM portal v2011 with chrome or edge but aren't seeing anything, we are seeing just an empty page. But we try to open with IE, portal is working, main page is opening.
Also an extra information we installed update roll 6 last.
What can we do for open to browser other than IE?

Apply a more recent rollup to get CRM 2011 working with later browsers, this depends on the combination of the operating system as well.
Microsoft Dynamics CRM 2011 Update Rollup 12 introduced additional
browser compatibility for the Firefox, Chrome, and Safari web
browsers.
Important Microsoft Dynamics CRM 2011 Update Rollup 17 introduced
compatibility with Internet Explorer 11 when it runs in Windows 7,> Windows 8.1 or Windows 10.
Browser compatibility with Microsoft Dynamics CRM 2011

Related

Unable to import Dynamics CRM 2013 Custom Code Validation Tool solution

We're working on upgrading CRM 2011 to CRM 2013 and I'm trying to upload the Microsoft Dynamics CRM 2013 Custom Code Validation Tool and the exact solution file name is CustomCodeValidationToolForMicrosoftDynamicsCRM201_2_0_0_1_managed.zip
It was downloaded from https://www.microsoft.com/en-us/download/details.aspx?id=30151
I'm using IE 11 on Windows 8.1 and as you may know CRM's Html forces the browser to use IE8 settings. The CRM website does not open in Chrome. The popup blocker is also disabled.
I have tried several times to import the solution but everytime it gets stuck on the "Import Customizations Dialog". There is no JavaScript error when the file is uploaded for import, the errors in the console appear when I click on the Import Solution button in the solution section.
Any ideas what could be done to fix it.
The solution was to install CRM 2011 Update rollup 17 https://www.microsoft.com/en-us/download/details.aspx?id=42672

Need Support when Editing Microsoft Office Documents with IT Hit WebDav

I just Use AJAX Library from WebDAV library to start WebDAV in browsers other than IE with your information from
http://www.webdavsystem.com/ajax/programming/opening_ms_office_docs/
And This is result:
Microsoft Office 2013
IE:Protocol ext ==> ok
Chrome:Protocol ext ==>ok
FF:Protocol ext ==> ok
Microsoft Office 2010
IE:ActiveX ==> ok
Chrome:Plugin2 ==>fault
FF:Add-on ==>ok
Microsoft Office 2007 and earlier
IE:ActiveX ==>ok
Chrome:Java applet2 ==> fault
FF:Java applet ==>ok
I can not run editing document when run in chrome (version 45) from Microsoft Office 2010, Microsoft Office 2007 and earlier.
please support us to run on Chrome.
I have attached my demo, please help me solve this problem:
http://www.mediafire.com/download/6kv2d8zcq47w9fj/TestWebDavHtml.rar
Thank you very much!
First of all make sure you are using the IT Hit WebDAV Ajax Library v5 or later.
Regarding MS Office 2010:
Make sure you have Microsoft Office 2010 SP2 or later installed. Also verify that you have all Windows updates installed. WebDAV components are updated rapidly and may fix some issues.
Regrding MS Office 2007:
In general MS Office 2007 and earlier are not supported any more by Microsoft. However you still can open documents using it:
Make sure you have all MS Office and Windows updates installed.
Make sure you have a latest WebDAV Ajax Library v5 or later, client protocol application installed and web browser extension enabled.

CRM 2011 and 2013 open in mobile mode on IE 11

I just got updated to IE 11 and when I log on to CRM 2013 it takes me to the mobile version of the application. Same with 2013.
Anyone else experiencing this? Any ideas on how to fix this other than changing the browser mode?
A quick fix around this is to add /main.aspx in the end of URL.
eg. your CRM URL would be http://xyz:5555/orgname then just append to it http://xyz:5555/orgname/main.aspx and you should be able to access CRM normally.
Internet Explorer 11 isn't currently supported by CRM 2011, you can add the site to the Compatibility View Settings to resolve the issue.
Update:
Internet Explorer 11 is supported by CRM 2011 from Update Rollup 17
Internet Explorer 11 is supported by CRM 2013 from Update Rollup 2
Microsoft Dynamics CRM 2011 Compatibility List
Microsoft Dynamics CRM 2013 Compatibility List
Okay, after doing some digging, I was able to locate this which looks like it has a very promising workaround that DOESN'T need to be applied on each indvidual machine, but rather is done at the IIS level via URL rewriting. http://www.sidesofmarch.com/index.php/archive/2013/12/12/stopping-internet-explorer-11-from-showing-the-mobile-express-version-of-dynamics-crm-2011/
Note: this will only work on an onsite deployment - unfortunately there's still not a solid workaround for an online deployment short of what was already pointed out.
CU17 on CRM2011 and CU2 on CRM2013 now solve this issue as well.
Navigate to the website that isn't displaying properly.
In Internet Explorer (desktop), tap and hold on the bar at the top (or right click).
Tap on "Menu bar" so it's highlighted and there is a tick by it. A menu with File, Edit, View, Favourites, Tools and Help should appear.
Go to tools and open "Compatibility View Settings". "Add this website" should have the domain of the site you've visited already filled, so click "Add".
Close the windows then refresh the website that wasn't displaying properly. It should hopefully now display as it should.

Dynamic CRM 'PERCEIVED_RIBBON_KEY' is undefined

When opening a popup for add/edit an Entity, got JS error in IE7 or +.
'PERCEIVED_RIBBON_KEY' is undefined
Any Idea why this issue raise on the IE not on other browsers.
Is this CRM Online? If so IE7 is no longer supported and you shouldn't expect it to work, IE7 is 6 years old.
Browser compatibility introduced with Microsoft Dynamics CRM 2011 Update Rollup 12 or the December 2012 Service Update

CRM 2011 (rollup 12) shows the mobile view instead of the normal view in non IE browsers

I recently went to do a demo of some a CRM solution I had been developing but when I tried displaying it on my MAC in firefox and chrome it comes up with the mobile interface. The instance will never be used on mobile devices so I want to disable this functionality for the whole site...How do I do this?
I had the same issue when I opened crm on firefox (on explorer and chrome it was ok), I assume you are using roll up 12 since only from this rollup you have other browsers besides internet explorer integration.
The issue with me was that for some reason, it opened the "default.aspx" page, which opened this url:
https://mydomain:444/m/default.aspx
When the correct address should be:
https://mydomain:444/main.aspx#
I'm also guessing that you have set up ADFS..
I had the same problem and what helped for me was to add the site to the Compatibility View in Internet Explorer.
If you're using IE 11, try compatibility mode. Settings -> Compatibility View Settings

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