Using Twilio and Regarding the WhatsApp template messages sent form the system or even the normal messages sent by the chat bot, can it include quick reply buttons like Yes/No buttons or customized options like options (1, 2, 3)
Is it doable? any available samples?
Edit
The Twilio API for WhatsApp now supports interactive message templates. Check out the documentation for using buttons in WhatsApp templates here.
Twilio developer evangelist here.
Currently you cannot send interactive messages with quick reply buttons using the Twilio API for WhatsApp. That may change in the future though. If you have set up your WhatsApp number and you were in touch with an account executive, I recommend speaking with them.
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i'm using webhook to send certain alerts to a microsoft teams chat. i was wondering if there's a certain keyword i can add to my json to send the message as "Important!" or a markdown i can add to my message.
!Important feature is a part of Microsoft Teams product & looks like it is not supported in Webhook messages.
However message cards supports Markdown & HTML, so you can format your cards accordingly.
https://learn.microsoft.com/en-us/microsoftteams/platform/task-modules-and-cards/cards/cards-format?tabs=connector-md%2Cconnector-html
Could you please raise a user voice here:
https://microsoftteams.uservoice.com/forums/555103-public/filters/new
I'm trying to use Twilio for Automated messages through Monday. unfortunately, I cannot figure out how to receive the inbound responses from customers, Can someone guide me if you've figured this out.
You can forward SMS messages from a Twilio number to your personal mobile number:
Forwarding SMS messages to another phone number
A more full featured blog to be able to send/receive is found here.
SMS Forwarding and Responding Using Twilio and JavaScript
You can also use Twilio Studio to drag/drop widgets on the Studio Canvas to easily do this.
All Studio Tutorials
-> https://www.twilio.com/docs/studio/tutorials/how-to-set-up-auto-responder
Update: June 30, 2020
After more testing, I have details that might help someone recognize my problem.
The issue seems to be that Slack is sending data to Azure Bot Services, but that data isn't being forwarded to my code. Ive been able to use the Bot Emulator without any problems and the Azure Web Chat works fine.
I know that the Slack configuration for the OAuth Redirect URL is correct (I was able to add my bot to Slack) and the Request URL for Events is correct (they sent the 'challenge' and it's verified). I've subscribed to the exact Scopes and Events that are in the Microsoft documentation and I've verified that the Interactivity and Events options are enabled.
When a user types text in my bot's Slack channel, my app receives "message" activity and my code can send a response, so it looks like Microsoft can communicate end-to-end for normal messages. I do not receive any data when users first join my bot (like a ConversationUpdate) or if they click a button in a dialog. I can see Slack sending data when a button is pressed, it just never arrives.
As a test, I copied the Messaging Endpoint from my Azure bot settings and pasted it into Slack's Interactivity "Request URL" and when I click a button in Slack I can see the data that Slack is sending (sadly in a format that my code can't handle).
Original Post
I have a Bot Framework app (v4) that I've written in nodejs. It works well and I have an ActivityHandler that responds to people being added to a conversation and when they send messages. I was able to get pro-active messaging functioning and everything was great until I tried to get interactivity working.
I started off using some sample button code from Microsoft's documentation:
let reply = MessageFactory.suggestedActions(['Red', 'Yellow', 'Blue'], 'What is the best color?');
await turnContext.sendActivity(reply);
This works fine in the emulator, but in Slack it renders as a bulleted list. It looks like that's the way that "suggested actions" are handled in Slack.
I changed my code to use a "hero card":
let card = CardFactory.heroCard(
'What is the best color?',
undefined,
CardFactory.actions([
{
type: 'imBack',
title: 'Color Red',
value: 'Red Value'
}
])
);
let reply = MessageFactory.attachment(card);
await turnContext.sendActivity(reply);
This works okay in the emulator, except my app thinks the user typed "Red Value" and the button stays on-screen and is still clickable. I might be able to work around that, but the button doesn't work at all in Slack. It is rendered fine, but I don't get a notification in my app.
Clicking the button shows an HTTP request to:
https://{MY_SLACK}.slack.com/api/chat.attachmentAction?_x_id=f8d003c3-1592436018.632&_x_csid=NcWi3y50lFU&slack_route={OTHER_SLACK_STUFF}
And I can see that the request POSTs all sorts of data including:
payload: {"actions":[{"id":"1","name":"imBack","text":"Color Red","type":"button","value":"Red Value","style":"default"}],"attachment_id":"2","callback_id":"{MAGIC_NUMBER}:{TEAM_ID}","channel_id":"{CHANNEL_ID}","message_ts":"1592435983.056000","prompt_app_install":false,"team_id":"{TEAM_ID}"}
I'm not sure how to see anything useful in the Azure Portal - the analytics option for my bot doesn't seem to work and the activities option only says "Write a Bot Service". I don't see any sign of the message going from Slack to Azure.
I'm developing locally and configured ngrok so that my messaging endpoint in Azure could be set to https://69fe1382ce17.ngrok.io/api/messages On the Slack side of things, I've configured the Interactivity Request URL to be https://slack.botframework.com/api/Actions The Event Subscription Request URL is https://slack.botframework.com/api/Events/{MY_BOT_NAME}
What I would like is a set of buttons with different options and when the user clicks one, my bot gets some sort of "value" instead of message text. I'd also like for the button to go away so the user can't send repeated commands. It would be nice if the hero card collapsed with just the prompt being displayed.
Are there any interactive options that work for Slack and other channels?
Thanks!
Lee
I know linking to another site with no additional detail is frowned upon, but I don't have enough expertise to answer your question. I suspect the link here might move you in the right direction:
Choice Prompts are not translated over to Slack format #3974
Good luck!
Your question is multifaceted so I'll try to break it down into smaller pieces.
What's the deal with suggested actions in Slack?
Suggested actions are not supported in Slack, but the Bot Builder SDK thinks they are. This is a longstanding bug. I've just reported it again on the docs page you linked: https://github.com/MicrosoftDocs/bot-docs/issues/1742
This means you would encounter problems if you were trying to have the choice factory automatically generate the right kind of choices for your channel. You're not doing that, so you should be fine. Hero cards are supposed to work in Slack.
Why aren't hero cards working in Slack?
First I need to mention that hero cards only work with the Slack connector and not the Slack adapter. You seem to be using the connector so you should be fine.
I suspect your problem is related to how you've configured your bot's settings on the Slack side. There is a step in the Bot Framework doc that seems to be important if you want to get buttons to work. If you've followed the doc exactly and you still can't get buttons to work, it may be worthwhile to dig into the Slack API documentation.
How do I only allow a button to be clicked once?
You can update or delete the activity. There's no easy way to do this, but if you voice your support for my cards library then it can be done for you automatically.
The Slack connector actually puts a lot of relevant information in the incoming activity's channel data, and you can use that to figure out what activity the incoming activity came from. That would take some experimentation on your part.
There's another approach that works on more channels than just Slack. It's real complicated, but if you wanna tackle this then here are the basic steps:
You need to put an ID in the action data to help your bot identify the action.
You need to save the activity ID that gets returned when you send the action to Slack.
You need to associate the returned activity ID with the ID you put in the action data.
You need to retrieve the activity ID using the action data ID when the user clicks the button.
You need to use that activity ID to update or delete the activity.
Unfortunately there's no centralized guide to help you do this, but there are many examples explaining it scattered across Stack Overflow. Here is a good one: https://stackoverflow.com/a/55174866/2122672
I'm making a dialogflow agent that will be integrated with various platforms (Facebook messenger, slack and maybe a few others) that will have the basic functions of a informational chatbot.
The agent will be for a specific store and I'm wondering if it's possible to trigger some sort of welcome message once the user enters the geofence (in this case, the store)?
Thanks for the help. I haven't found any documentation for this on dialogflow specifically or anywhere else so anything will be awesome.
Note: I'm am not by any means dead set of dialogflow, if AWS Lex offers something like this and it's better, I will take a look. I'm just a bit more used to dialogflow.
This cannot be achieved just by using either Lex or Dialogflow. Because at the end of the day, you are using them to integrate with Messenger/Slack/Whatsapp and these apps will (for obvious good reasons) not share the user's location information with the bot. You will need a helper app which takes the user's location permission as well and triggers the bots for you.
Keep in mind that channels like Messenger and Whatsapp have restrictions over sending messages willy-nilly to users. Messenger has a '24+1' policy Whatsapp also you can only send free form messages in the 24 hour window. But after that you can send chargeable pre-approved "hsm" message templates.
I'm creating a bot with Dialogflow. It's quite straigtforward, and it worked on Telegram in no time. But things complicated when trying to integrate Dialogflow with Slack.
My bot is able to read direct messages from Slack, and I'm sure of it because the messages from Slack appear in the History section of Dialogflow. Good news there. In the same screen, I can see that Dialogflow answered all the messages Slack sent to it. But sadly, those answers don't appear in Slack.
By the way, just to confuse me more, the Dialogflow's test bot works flawlessly with Slack, publishing there with no issue. So, it's not anything related with the common values you have to copy from Slack and paste to Dialogflow to enable the integration.
It seems that my bot on Slack misses some kind of permission of the OAuth & Permissions screen, but I've tried some of theme, and I can't find the good one. Right now I'm using bot, chat:write:bot, im:write, and channels:read. I guess that only the two first ones are needed, but I'm totally lost and tried adding permissions with no reason. And then, I wrote this post.
Is there someone who has a simple bot that sends messages in direct messages on Slack? What are the needed permissions?
I had the same issue, it's quite easy to solve: just go on Manage Distribution in your bot's Slack API panel and click on the "Add to Slack" button.
That's all!
Under OAuth & Permissions, add "chat:write" to OAuth Scope. That will allow your bot to send messages to other users.