How does Dialogflow differentiate between different customers
I am storing user related data in contexts, how does dialogflow differentiate between different users using dialogflow simultaneously and keep contexts specific to users
Use case is that many users will make a request to a vendor and the vendor would make a request to dialogflow
Dialogflow keeps track of context based on the session ID, so even if two users are in the same context, you will be able to see a difference in their session. Below is a sample from the Dialogflow simulator. You can find it under the Diagnostic Info button.
"outputContexts": [
{
"name": "projects/[ProjectName]/agent/sessions/[SessionID]/contexts/[ContextName]",
"lifespanCount": 5,
}
}
],
Related
I guess this might be a stupid issue, solvable in a really easy way, but I'm really struggling.
I have the “old” chatbot, built in Dialogflow ES with 2 integrations (DF messenger, FB messenger). And because I set up 2 integrations I automatically have 2 tabs for responses available with every intent.
If I want to add a button, I need to use the Custom payload type of response. And since I have 2 different integrations which I need different code for, I need to set the custom payload for each of them (1 on every tab).
Custom payload for the DF messenger example:
{
"richContent": [
[
{
"icon": {
"color": "#F78A2D",
"type": "network_check"
},
"text": "Text on the button",
"type": "button",
"link": "https://www.example.com"
}
]
]
}
Custom payload for the FB messenger example with the similar functionality:
{
"facebook": {
"attachment": {
"type": "template",
"payload": {
"template_type": "button",
"buttons": [
{
"title": "Text on the button",
"url": "https://www.example.com",
"type": "web_url"
}
],
"text": "Required text"
}
}
}
}
Everything works as expected.
The issue
I want to achieve the same thing with Dialogflow CX.
I’ve set up same integrations (DF and FB messenger) and the first thing I noticed is that I don’t see any additional tab for FB messenger. Because I can’t find the separate FB tab I’ve been playing with the single Custom payload response and mixing both codes together (for DF messenger and FB messenger) with no success.
What I managed to do is:
If in this single Custom payload response I use just the code for DF messenger, it works with DF messenger as expected - the user gets the response with the button. The FB messenger just “ignores” the code and doesn’t show the button. The code:
{
"richContent": [
[
{
"icon": {
"color": "#F78A2D",
"type": "network_check"
},
"text": "Text on the button",
"type": "button",
"link": "https://www.example.com"
}
]
]
}
If I use just the code for the FB messenger, it works as expected - the user gets the response with the quick replies. The DF messenger just “ignores” the code and doesn’t show quick replies/chips. The code (different than in Dialogflow ES, but let’s start simple, using just quick replies :D):
{
"text": "Pick a color:",
"quick_replies":[
{
"content_type":"text",
"title":"Red",
"payload":"Red color"
},{
"content_type":"text",
"title":"Green",
"payload":"Green color"
}
]
}
And now we come to the problem. Because there’s no extra tab for FB messenger (as stated before) I’m trying to male things work by mixing both codes together. So the mixed code looks like this:
{
"richContent": [
[
{
"icon": {
"color": "#F78A2D",
"type": "network_check"
},
"text": "Text on the button",
"type": "button",
"link": "https://www.example.com"
}
]
],
"text": "Pick a color:",
"quick_replies":[
{
"content_type":"text",
"title":"Red",
"payload":"rdeč"
},{
"content_type":"text",
"title":"Green",
"payload":"zelen"
}
]
}
As you’d assume by now, this code works with DF messenger integration (the user gets the button), but it doesn’t work with FB integration (user doesn’t get the quick replies).
So the real questions are:
How do I get this to work?
Am I somewhere missing a different tab for FB messenger responses (similar to DF ES)?
Or is there just a thing or two missing inside the code?
Should I maybe use the conditional response aka “IF FB messenger integration THEN use FB
code ELSE use DF code”? If so, how can I check what integration is
being used at the moment by user?
Oh, BTW, does anyone have any quick link about how to debug the FB messenger integration? I'm familiar with the GCP Logs explorer, but I can't seem to find any FB related issues in those logs - I'm assuming they could help since the FB integration is not working as expected.
The answer I got on Google forum and which best describes the solution and is up to date:
The engineers are working on implementing using custom payloads for different integrations in a single agent for Dialogflow CX (LINK). You can subscribe to get automatic updates on the progress made on this feature request by selecting the star listed at the left side of the thread title.
In the meantime, a possible workaround would be to use different agents for the integrations.
EDIT: Just thought of another solution which I believe could be more than just a workaround and might actually stick around (maybe that's even the way Google imagined it). We could use the versioning in the way that we have different versions for different integrations. The only drawback worth mentioning and which I can see here is that we need to use all bot flows in all versions and therefore in all integrations. Which could be an issue if we want to use totally different communication flow for different integrations. The issue is kind of solvable by emptying flows for specific integrations (or not using/linking them at all), but on the other hand the totally different communication flow could also just simply mean a new agent.
Feel free to comment on this solution. I'm courious if you agree.
I have been dealing with this same issue. The best workaround I have found so far is to create two custom payloads (one using the syntax that works for Facebook messenger and the other one using the syntax that works for Dialogflow messenger for exemple). Then once you do the integrations, Facebook will ignore the payload of the Dialogflow messenger, but the one designed for Facebook will work. Dialogflow messenger will also ignore the payload for Facebook messenger but the correct one designed for DialogFlow messenger will work. I hope this helps. Payload for Fb messenger and DF messenger on the same page
I had create a chatbot using Dialogflow and integrated it with Facebook Messenger & Telegram. I noticed that for the Quick Replies in Telegram (Link 1) appears differently in FB Messenger (Link 2). Is there any way to make it nicer and more presentable in Telegram?
Telegram
Facebook Messenger
This is my Quick Replies settings in Dialogflow.
Dialogflow
in DialogFlow you can indeed (as Marc pointed out) use a Custom Payload for Telegram, here it is an example:
{
"telegram": {
"text": "What would you like help with?",
"reply_markup": {
"inline_keyboard": [
[
{
"text": "Daily News",
"callback_data": "news"
}
],
[
{
"text": "New Features",
"callback_data": "features"
}
]
]
}
}
}
The quick replies appear a buttons you can click (notice the actual response is sent but not displayed within the chat).
All the best!
Beppe
SHORT ANSWER:
That is NOT possible.
DETAILED ANSWER:
Each Channel (Facebook Messenger, Telegram etc.) has its own UI components and its own styling. Those can't be changed as they are rendered/controlled by the channel it self.
What Dialogflow doing is giving you the ability to show these UI components in each channel without making you handle the different implementation needed for each channel.
Dialogflow also gives you the ability to send Custom Payloads where you can send a custom JSON (that should be compatible with the channel you are connected to) That can be used if the channel for example has a UI component that is not yet supported by Dialogflow.
If the channel gives you an option to change a property in the UI components you are using, you could do that using Custom JSON, But still you are always limited to how each channel renders the UI components and what features they provide us
I am creating a simple bot using Azure LUIS and this is my first one. I made some decent progress after doing some research and also now integrated with Slack as channel to test it.
The bot functionality is working fine, but I am looking to identify the user. So that I can personalize the bot conversation and also to pull the user specific information from his profile table.
Is there anyway, that I can get a UID or any reference ID of the slack user and so I can store that in my user table along with user profile?
So next time, when the user greets the bot, the bot can say "Hello, John." instead of justing say "Hello."
Thanks!
Yes. You can use the channelData object to get the ApiToken, and user values. For example, in C#, you could use turnContext.Activity.ChannelData to get those values in JSON:
{{
"SlackMessage": {
"token": "............",
"team_id": "<TEAM ID>",
"event": {
"type": "message",
"text": "thanks",
"user": "<USER WHO MESSAGED>",
"channel": "............",
"channel_type": "channel"
},
"type": "event_callback",
"event_id": ""............",
"event_time": 1553119134,
"authed_users": [
"............",
"<USER WHO MESSAGED>"
]
},
"ApiToken": "<ACTUAL TOKEN HERE>"
}}
Then, using those two pieces of information, you can then retrieve info from Slack.
https://slack.com/api/users.info?token=<ACTUAL TOKEN HERE>&user=<USER WHO MESSAGED>&pretty=1
And get a response that has the info you need:
{
"ok": true,
"user": {
"id": "<USER WHO MESSAGED>",
"team_id": "<TEAM ID>",
"real_name": "Dana V",
Ideally, you would would probably want to have bot user state setup and check that first, then if not there, then make the API call to Slack, then store in state. Therefore further requests don't need to go to Slack, but will just pull from the state store.
Basically, you could/should do this in the onTurn event. First, create your user state storage such as here.
Then you could check for that value and write to it if not populated. This example on simple prompts, might be helpful. You won't need to prompt for your user's name, as this example does, but does read/write username from state. You could still use dialogs, but you won't need them for the name prompting as you are doing that dynamically.
You can see here where username is being set and here where it is being retrieved. In this case, it is in the dialogs, but again; you would/could just do in the turn context (using logic to get and if not there, set).
I found the solution by priting the whole session object, which is having all the required informaiton. This could be same as mentioned by Dana above, but after debugging, this follwing made simple without making any changes.
var slackID = session.message.address.user.id
With above, I am able to identify the user.
Thanks.
Is it possible to format a conversation so that the bot initiates conversation using dialogflow in a web demo integration?
The objective is to say something like “Hi, I’m a bot, I can do x” to establish that it’s a chatbot rather than a human.
Can anyone suggest any idea for this?
You can set a welcome intent, then send a /query request containing an event parameter. Set the event parameter to WELCOME and your chatbot will respond with whatever conversation opening you set.
More info here: https://dialogflow.com/docs/events
If you are using something other than the API for interacting with your Dialogflow agent (Slack, Facebook Messenger, etc.) you will need to add an appropriate event under "intents" in your console (such as the "Facebook Welcome" event).
For interacting with your Dialogflow agent via the API, see below.
In the API interaction quickstart documentation, Dialogflow gives you the SessionClient's detectIntent method for sharing messages with your bot.
Each language has a different solution. But on an abstract level, you want to change the request object that you send to Dialogflow to include a "Welcome" event (no input message required), as Omegastick described.
For example, in Node.js, your request object would look like this:
// The text query request.
const request = {
session: sessionPath,
queryInput: {
event: {
name: "Welcome",
languageCode: languageCode
}
},
};
This assumes you have an appropriate intent set up in your Dialogflow console to handle Welcome events. One is provided by default that you can observe.
You can also add contexts, so that your agent gives a different greeting message based on some condition.
Is there any method to get current user location. Let say I created some "slash" command /map. When I am calling this command - POST message being send to my nodejs server, and server returns some json data.
{
"channel": "#map",
"username": "test",
"unfurl_links": true,
"icon_emoji": ":world_map:",
"attachments": [
{
"fallback": "Required plain-text summary of the attachment.",
"pretext": "Beautiful Personalized Map Sharing",
"image_url": "http://static.mapjam.com/yrjkbmb/auto/640x480.jpg",
"thumb_url": "http://static.mapjam.com/yrjkbmb/auto/640x480.jpg"
}
]
}
Because I am authenticated I am able to get some Slack user info:
username
email etc..
How can I access Slack user lat, long if it is possible though
Currently there is nothing available in the user info to get the geographical position of a user from the Slack API.
Please refer to the Users Info Slack API documentation and the User Type documentation.
If you are expecting to create a slash command the slack application would have to have permissions to your devices location. Looking at the permissions on my android app id does not request permissions to the devices location.
Just spit-balling, there could be a way to do it. This is completely hypothetical simplified method. You would have to have a helper application on the device that has permissions to the location of the device. That app would listen for the /location /map request then post to the channel where the request came from.