Im trying to create a support chatbot using dialogflow. I expect the chat to flow like this
Customer: Hi my modem does not work --> triggers intent-support
Bot: Ok sorry to hear that, In just a few words can you describe the fault ?
Customer: No lights are on , yet its plugged in
Bot : Ok got it, the fault is : "No lights are on , yet its plugged
in " I will have one of our team contact you shortly , Bye for now
What is the best approach to capture everything the customer types in after intent-support and not accidentally have it trigger some other intent?
Set a follow up intent after intent-support, since a followup intent cant be triggered by any other intent but its parent, there is no danger of any other intent being triggerd. In the follow-up intent, catch whatever the user says with your custom entities or using the #sys.any entity, wich will match whatever its said
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I have a bot that should collect feedback.
For example:
Bot: Leave your feedback
User: Everything is great!
My idea was to use a fallback intent for this. But the problem is that the bot has many other intents that can react to this input.
For example, if a user writes the word - email to a user in feedback, another intent is triggered.
How can you implement the preservation of the input in this case?
Create an intent to collect this free form feedback. You will need to trigger this intent with an event or based on earlier user input with training phrases like "I want to tell you something" or "provide feedback", etc.
Once they are in this intent, you can use a parameter with #sys.any as the entity in a parameter to collect that feedback.
Here is what that looks like:
In that example there is a default response configured and you could customize the response or even enable fulfillment to send the input to a Cloud Function or webhook for processing, etc.
Ok I am using the Dialogflow Essentials and there are several intents are already defined which were integrated with google assistant and these intents works fine,But now I made new intent in Dialogflow and it works fine in try now option but when I tried to integrate it with google assistant (Dialogflow ------> Integrations ------> Google Assistant ------->continue with integration ), I can not see the new intent in the List (pop up with previous intents and their check boxes ). May some one help me to know why the new intent is not visible in the list ?
The following screen shot image shows the corresponding error message
The error message reads:
The maximum number of intents is 10.
You are limited to 10 "deep link" Intents that would be used as part of the Action invocation. These enable you to say things like "Ask Super Action to Turn the lights on". Instead of just "Talk to Super Action" and then, while it is running, asking it to turn the lights on.
You are allowed many more Intents themselves - but just 10 that can be used as part of the invocation phrase.
If this is actually for controlling Smart Home devices, you may wish to look into the Smart Home integration for the Google Assistant instead. This lets people control your devices directly through commands to the Assistant ("Hey Google, Turn on the bedroom lights") instead of having to go through an Action you've written ("Hey Google, Ask Super Home to turn on the bedroom lights"). This method does not involve Dialogflow at all.
I have been working with Google Dialogflow to create a Google Assistant experience.
My GA Action is to Raise Support tickets and those tickets are raised in our system via API.
We ask the user to describe the Issue they are facing, We have used a fallback Intent to capture the Issue/Ticket Description(Since the reply can be any free text, is this the best way to capture free text?).
Once the user gives a description, A webhook is called and the results are sent to our backend to capture.
We have noticed that when the user uses the words "not working" as a part of the issue description, it always calls the welcome intent, instead of going to the follow up Intent. If the user describes the Issue without using those words, it works fine. Below are 2 different responses.
I personally feel that this is a bug in GA, is there any way to solve it?
I think you're doing some things wrong. I don't have enough information to understand 100% what you are doing, but I will try to give you some general advice:
A fallback intent is used to 'fall back' to this intent when a user asks something that is nowhere provided in one of your other intents. That's why your fallback intent has the 'input.unknown' set as action. It will be triggered when the user gives some input that is unknown for your application. F.e. I don't think your '(Pazo) Support Action' will provide an answer if the user asks to book a plane to Iceland, so that's when your fallback intent comes in to give an answer such as 'Sorry, I can't answer that question. Pazo is here to give you support in... What can I do for you?'
Your user can either register a complaint or raise a support ticket if I'm getting this right? I recommend you to make two seperate intents. One to handle the complaints and one to handle the support tickets.
Before developing advanced actions with a seperate webhook and a lot of logic with calling an API etc., I recommend to go through the documentation of Actions on Google:
https://developers.google.com/actions/extending-the-assistant
I want to create an intent for personal follow-up with anonymous visitors. I have created a "getfollowup" intent that triggers when visitor asks for escalation, speak to a manager, etc. I want to create yes/no follow-up intents and trigger a "getcontact" intent for "yes" answer. The getcontact intent is created to capture #sys.given-name and #sys.email for slot filling. I'm having trouble getting the two intents to connect. Here's an example of how I'd like the conversation to flow:
...
Visitor: I need to speak to a manager
[getfollowup intent triggered]
Response: Sorry I haven't been able to help. Would you like me to have someone reach out to you?
Visitor: Yes
[getfollowup-yes context]
[need to trigger getcontact intent here...it is this transition that I can't figure out]
Response: Ok. First may have your name?
Visitor: John
Response: Thanks, John. May I have your email address?
Vistor: john#example.com
Response: Thanks for the info. Someone will reach out to you shortly.
In general, you don't "trigger" an Intent. Intents capture what the user says, and not what you do with that.
So the approach in your case would that when the user says "yes", you simply prompt them for the information you want and set a Context indicating you want this information.
You can then create other Intents (such as your "getcontact" Intent) that take this as an Input Context and have the user providing the information you've prompted for.
During our testing, we were unable to complete at least one of the behaviors or actions advertised by your app. Please make sure that a user can complete all core conversational flows listed in your registration information or recommended by your app.
Thank you for submitting your assistant app for review!
During testing, your app was unable to complete a function detailed in the app’s description. The reviewer interacted with the app by saying: “how many iphones were sold in the UK?” and app replied “I didn't get that. Can you try with other question?" and left conversation.
How can I resolve the above point to approve my Google Assistant action skills?
Without seeing the code in question or the intent you think should be handling this in Dialogflow, it is pretty difficult - but we can generalize.
It sounds like you have two issues:
Your fallback intent that generated the "I didn't get that" message is closing the conversation. This means that either the "close conversation" checkbox is checked in Dialogflow, you're using the app.tell() method when you should be using app.ask() instead, or the JSON you're sending back has close conversation set to true.
You don't have an intent to handle the question about how many iPhones were sold in the UK. This could be because you just don't list anything like that as a sample phrase, or the two parameters (the one for object type and the one for location) aren't using entity types that would match.
It means that somewhere, either in your app description or in a Dialogflow intent(they have full access to see what's in your intents) you hinted that “how many iphones were sold in the UK?” would be a valid question. Try changing the description/intents to properly match the restrictions of your app.