I am creating a bot for a bank using Dialogflow. I wanted to keep am option to talk with a Customer representative. If a customer wanted to talk with a customer representative, the bot Should stop and the customer representative starts the chat with a customer. How it is possible In Dialogflow.
That option is only available by creating your own custom implementation.
Check out this example here
It can also depend on the channel you are using For example, if you are using Facebook Messenger you can achieve that using the Handover Protocol in your custom implementation
This is currently not possible because dialogflow does not provide any web interface to achieve this, but in dialogflow usually the "input.unknown" action used to deliver a conversation to a human. Default fallback intent is triggered and the associated action is added to the response, and you also need to write a logic to what bot should do after that.
But if you're looking to avoid this hassle, I 'd suggest you use a chat widget tool like Kommunicate, which provides a dashboard UI as well as a chat widget. In fact, they also have a pre-built rich message template to create menu options to deliver a conversation to a human agent. Please check this link for more info
PS: I work for kommunicate
Another option is if you have the phone gateway integration enabled, Click 'Add Response' under the DIALOGFLOW PHONE GATEWAY tab and just select Transfer Call.
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I am using Dialogflow and fullfilment for dynamic response and integration has been done with Hangout. Text response is working fine. But when i use rich media like CARDS (Hangout API), It is not working. Can you please let me know what was i am missing or how to use cards for hangouts using dialogflow-fullfilment agent?
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Thanks and Regards,
Ramchandra-Sah GANESH
I wrote a blog about this, since I've figured some small quirks.
The best is to test this first within the Dialogflow UI console, by choosing custom payloads for Hangouts.
Note:
The first key can't be called cards, but it has to be named to hangouts
This hangouts key points to an object, not an array (of cards)
Have a look into this blog to get further details. (For example on using this with webhook code) How to build chatbots for Hangouts with Dialogflow by using custom payloads and cards.
I am currently trying to add functionality to my chatbot by allowing it to have quick replies (buttons for the user to click on) when certain questions are raised by the user. However, the implementation on web is not as straightforward as FB messenger/telegram where quick replies can just be keyed in.
After some research it seems like using the custom payload option when selecting a response on dialogflow seems to be the only viable option but I have no idea on the type of code/ format that should be input.
I'm making a dialogflow agent that will be integrated with various platforms (Facebook messenger, slack and maybe a few others) that will have the basic functions of a informational chatbot.
The agent will be for a specific store and I'm wondering if it's possible to trigger some sort of welcome message once the user enters the geofence (in this case, the store)?
Thanks for the help. I haven't found any documentation for this on dialogflow specifically or anywhere else so anything will be awesome.
Note: I'm am not by any means dead set of dialogflow, if AWS Lex offers something like this and it's better, I will take a look. I'm just a bit more used to dialogflow.
This cannot be achieved just by using either Lex or Dialogflow. Because at the end of the day, you are using them to integrate with Messenger/Slack/Whatsapp and these apps will (for obvious good reasons) not share the user's location information with the bot. You will need a helper app which takes the user's location permission as well and triggers the bots for you.
Keep in mind that channels like Messenger and Whatsapp have restrictions over sending messages willy-nilly to users. Messenger has a '24+1' policy Whatsapp also you can only send free form messages in the 24 hour window. But after that you can send chargeable pre-approved "hsm" message templates.
I've made a chatbot who can talk to people and make a normal conversation. I want to develop that chatbot so that user is able to, say order a pizza from Dominoz.com or Book a ticket on expedia or add something to cart in ebay.
I've made the bot using Google's Api.Ai (diagflow). How can I integrate it with any site performing some kind of transaction. Answer with an example booking/ordering site would be highly appreciated.
Just for additional info: I think it is possible by that webhook option in fulfillment section. But how exactly? How to implement it?
You should check if there are APIs available for ordering/booking through Expedia/eBay. Dominos have exposed their APIs for ordering purposes. Following is the link for bot ordering pizza & node-dominos-api
https://hellotars.com/bot-examples/featured/pizza-ordering-chatbot/
http://riaevangelist.github.io/node-dominos-pizza-api/
https://www.youtube.com/watch?v=F68HtCtJbGA
Webhook in Dialogflow is something where your actual logic lies. You can write it in any language you're confident of & host it somewhere for Dialogflow to communicate with it. There are 2 API references v1 & v2. Your web service receives a POST request from Dialogflow. Your request/response to/from webhook should include mandatory fields mentioned at following links:
https://dialogflow.com/docs/fulfillment
https://dialogflow.com/docs/reference/agent/query
I am developing a bot for business using Dialogflow. I want to keep an option "Talk to real person". When my customer wants to talk to real person, bot should stop and someone from my support staff will take care of that user.
How is it possible?
How can I pause/stop my bot and let real person handle conversation?
While searching for answer, I send an email to Dialogflow support and got this reply next day.
At this moment, you'll need to handle the task of passing conversations from bot to humans in your custom implementation. You can take a look at the following sample: https://github.com/dialogflow/agent-human-handoff-nodejs.
Hope this may help someone else having similar issue.
By native google, Dialogflow doesn't support bot to human handoff or provide any Web interface to achieve this, but in dialogflow normally the action “input.unknown” used to hand off the conversation to a Human. The “input.unknown” action is built into Dialogflow and used with the default fallback intent. When none of the intents is matched, the default fallback intent is triggered and action associated with it is added in the response also you need to write a logic what bot should do after that.
But to make things easier you can integrate dialogflow with any third-party tool like Kommunicate. As they provide pre-built chat widget user interface and bot to human handoff can be enabled on a click of a button, Please click here for more detailed information
PS: I work for Kommunicate
The issue is related more to the external software that implements Dialogflow than Dialogflow itself.
You can use the PHP code of Support Board as a starting point, or you can use the Support Board software for that directly. It has the feature that asks the user if he/she wants to contact a human agent when the bot does not understand the question. If the user accepts the bot is automatically disabled and an email is sent to the agents.
More details at https://board.support/
PS: I work for Support Board