This morning I am getting the following message "This account is on a deprecated billing system. Contact Support to move it to the new system." when I open my subscription blade in the portal. When I try to submit a billing support ticket it just hangs while trying to bring up a support plan, which should not be necessary for a billing question anyway. For now it appears that the subscription is still working, but this seems like it will go badly. Please advise.
Looks like there is an outage in Azure: https://twitter.com/AzureSupport/status/1036970068058562560. All you can do for now is wait.
There is simply no way to create a ticket in the technical assistance ticket portal, I get the same for the last 11 a.m.
I am having the same issue with one of the subscriptions I own. Getting the message: This account is on a deprecated billing system. Contact Support to move it to the new system.
By personal experience it should be a matter of waiting it out, since the resources on that subscription are completely offline and they are not even in the affected region. To follow progress on it go to status.azure.com or follow them on twitter Azure Support. 41 minutes ago, there is still no definite resolution.
Related
I am new to Azute,I have created a free trail subscription but now it is showing disabled not sure how to reactivate it.Attached screenshot is provided.Anyone can help.
There may be many factors for a subscription to be disabled. The most common reason is "Your credit is expired".
The official document lists several reasons and solutions. You can reactivate the disabled subscription according to the instructions in the official document.
This morning I am getting the following message "This account is on a deprecated billing system. Contact Support to move it to the new system." when I open my subscription blade in the portal. When I try to submit a billing support ticket it just hangs while trying to bring up a support plan, which should not be necessary for a billing question anyway. For now it appears that the subscription is still working, but this seems like it will go badly. Please advise.
Looks like there is an outage in Azure: https://twitter.com/AzureSupport/status/1036970068058562560. All you can do for now is wait.
There is simply no way to create a ticket in the technical assistance ticket portal, I get the same for the last 11 a.m.
I am having the same issue with one of the subscriptions I own. Getting the message: This account is on a deprecated billing system. Contact Support to move it to the new system.
By personal experience it should be a matter of waiting it out, since the resources on that subscription are completely offline and they are not even in the affected region. To follow progress on it go to status.azure.com or follow them on twitter Azure Support. 41 minutes ago, there is still no definite resolution.
Im an azure newbe.
A while ago, I tested out some azure functionality. An app-service to test out azure functions and a webapp.
My (only) resource group is named MyRG (red line in attached picture).
A few weeks after I get the message that all my MSDN Pro-free-quota is used up. I can see that 99.9 of the resources was eaten up by
"FrontEnd_Pool_for_MyRG-appservice" and "Unused_Pool_for_MyRG-appservice"
When I look at my overview (below)
So... to my question:
can I find my costs in the overview, so I can remove/deactivate it? I cant test anything right until tomorrow, since its all deactivated
Bonus question)
Im using this as personal dev area.
What is the easiest way to deactivate a resource when Im not using it, I guess my mistake here was that I didnt deactivate something (expensive). Can I automate deactivation?
(This is the correct answer, in case I forget to log in here in 2 days and mark it)
Created an azure serivice ticket which went surprisingly smooth and fast.
Two calls and I got the answer. Sorry MS if I trashed your customer service, this time it was great :)
Everytime you create an "app service" (second row on my second screenshot), youll get the FrontEnd_Pool/Unused_Pool. I didnt use mine, so I removed it, and the problem should go away.
Thanks Feranto! Your help lead me to the answer!
So for the first question. Yes you can, to do this you should follow the next steps:
Go to the azure portal
Look for the subscription option
Select your subscription
There you can see an overview
Then you can click the graph that says "Costs by resource"
Here you will get a complete detail of your costs by the name of component, what type of component it is and finally to what resource group it belongs
Here you will be able to see every component by its original name, type or resource group name. Hope this works out for you!
And for the bonus question, if you are using PAAS services in azure it is not enough just to stop the service as it is in IAAS with vms. The only way to stop an app service from charging you is either deleting it or updating the App plan service to the Free tier. I would recommend the second one.
This is in the first faq in Microsoft's App Service website. :
Am I charged for apps while they are in stopped state?
Yes. Rates listed apply to apps in stopped state. Please delete apps
that are not in use or update tier to Free to avoid charges.
You can automate this process(either deleting or updating app service plan) trough the use of Azure Clients like the REST API, azure-cli or powershell.
I maintain a family web site on Azure on my spare time. For a small fee, we have purchased a custom domain name to make it more "professional".
Unfortunately, the credit card associated with the susbscription has expired and since I was not actively monitoring the dedicated mail account I had created for this purpose, the susbscription has now been deleted (the susbscription is actually disabled in the portal, but the mail from Azure says that I need to create a new subscription if I want to change my mind).
In a matter of minutes, I registered a new subscription and thanks to continuous deployment, I could deploy the Web App from sources that I had kept on a GitHub account. However, an attempt to bring an external domain to the Web App fails with the reason being that the said domain is already in use by another Azure web site (presumably, the old Web App from the, now deleted, subscription)
A quick chat with the #AzureSupport team on Twitter, they suggested I file a support request from the Azure portal. However, since this is not a professionnal susbscription, I do not have a support plan. I see that support costs 25 $/month for at least 6 months in my situation.
This seems a bit too costly, like an order of magnitude higher than buying a new domain name for several years. At the same time, I don't understand why the deleted account is still locking the custom domain name. And it seems unfair that I need to pay to recover a domain name that I own but am unable to benefit from because it is associated with a Web App in a disabled Azure subscription!
Please, what are my options?
PS: Even though this is not a programmatic question, I post here because that's where Microsoft recommends to obtain community support. I have also posted a similar question on an appropriate MSDN Forum but the answers there are not satisfying.
Unfortunately on a technical level this will be something that can only be rectified by Azure support. Since you no longer have access to the account they will need to delete that domain association.
It is excessive that you are required to pay for a six month support contract to resolve an issue that is clearly an issue with the way Azure decommissions subscriptions.
The problem you now have is that you can't use Azure to host this domain until that association is removed. Your only options are to either have the complexity of using a VM or to move your site to AWS etc.
If you make those points to #AzureSupport team, maybe they will process it for you. Point them to this question and ask them to help you to keep using Azure.
I am looking for any advise out there on a error I am getting with the Azure Backup Agent.
A few weeks ago, my free subscription expired and was automatically disabled. I subsequently contacted support and got the service re-enabled in the Azure portal.
Since this time, I have been getting an error on the Azure Backup Agent every time I open it, stating that 'A Problem has occurred with Azure' and 'please contact Microsoft Support' if the problem persists. The Backup Agent will not let me do anything, it is completely locked out (listing no jobs or other options to be able to click on), however it keeps on running every day and I am unable to stop it.
Upon logging a support request via the Azure portal, I have been informed that I need to purchase a support package to be able to receive any technical support.
I have tried searching the usual forums, and have not been able to find anything in regards to this specific problem.
I am posting here in the hope that someone can advice me on how to resolve the error, or alternately how to get someone from Microsoft to respond to me without it costing me an additional $40 per month.
Any help would be greatly appreciated.