is there anyone out there who knows if it is possible to make your agent start a conversation with user without any code using Dialogflow(api.ai)?
You can do this by following this tutorial : https://miningbusinessdata.com/get-api-ai-agent-initiate-conversation-user-types-message/
Also some channels like messenger allow you to set a welcome message to initiate the conversation. (https://developers.facebook.com/docs/messenger-platform/reference/messenger-profile-api/get-started-button/)
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I'm building my first chatbot using Dialogflow. During my chat sessions, I would like to move on from one intent to another, without having user input in between. This can be seen in this image on Imgur.
The layout of the chat so far can be seen here.
I'm supposed to move from showing the video or article directly to "allright has your car..." without any user input, but I don't seem to be able to. How do I solve this?
I've tried using in and output contexts, but that didn't seem to work.
Thanks in advance!
Events can be triggered through Dialogflow fulfillment or the
detect intent API. These events can be handled in your Dialogflow agent or in fulfillment.
Check documentation here: Dialogflow Events
This means you will need to programmatically do this
I'm creating a chatbot for a Facebook page to solve people's questions and I wanted to make the bot messages 1 or 2 seconds of delay between each of the bot's replies. Could someone tell me how to do it in dialog flow? I couldn't find any answer around my research so hopefully someone could help me.
This isn't possible if you're using Dialogflow's built-in rich messages. It also wouldn't be possible using only webhook fulfillment and the Dialogflow Facebook integration, as you can only deliver a full set of messages as a reply at one time, and can't specify how they are delivered.
The only way to achieve that level of control would be to build the bot yourself (perhaps using an existing Messenger bot framework), and make calls from that code to Dialogflow to handle natural language understanding.
I am building a chatbot using DialogFlow and node.js. Need to have my bot to initiate the conversation before user types a message. It would something like welcome message as soon as user clicks on Bot icon. Can this be achieved via events in default welcome intent and how? any samples would be highly appreciated. Thanks in advance!
Yes it can be done.
When the user clicks on the bot icon, you need to send an event to Dialogflow which will trigger the welcome intent.
This cannot be done because the conversation has not started until the user sends a message.
I am developing a bot for business using Dialogflow. I want to keep an option "Talk to real person". When my customer wants to talk to real person, bot should stop and someone from my support staff will take care of that user.
How is it possible?
How can I pause/stop my bot and let real person handle conversation?
While searching for answer, I send an email to Dialogflow support and got this reply next day.
At this moment, you'll need to handle the task of passing conversations from bot to humans in your custom implementation. You can take a look at the following sample: https://github.com/dialogflow/agent-human-handoff-nodejs.
Hope this may help someone else having similar issue.
By native google, Dialogflow doesn't support bot to human handoff or provide any Web interface to achieve this, but in dialogflow normally the action “input.unknown” used to hand off the conversation to a Human. The “input.unknown” action is built into Dialogflow and used with the default fallback intent. When none of the intents is matched, the default fallback intent is triggered and action associated with it is added in the response also you need to write a logic what bot should do after that.
But to make things easier you can integrate dialogflow with any third-party tool like Kommunicate. As they provide pre-built chat widget user interface and bot to human handoff can be enabled on a click of a button, Please click here for more detailed information
PS: I work for Kommunicate
The issue is related more to the external software that implements Dialogflow than Dialogflow itself.
You can use the PHP code of Support Board as a starting point, or you can use the Support Board software for that directly. It has the feature that asks the user if he/she wants to contact a human agent when the bot does not understand the question. If the user accepts the bot is automatically disabled and an email is sent to the agents.
More details at https://board.support/
PS: I work for Support Board
My FB-NodeJS-API prototype is not working correctly because my webhook is receiving the bot respond which is then sent to API.AI.
I need to set a condition where only a user's message should be received on the webhook request or only user's message should be sent to API.AI.
Can anyone advise me on this?
Can you explain the problem better? Please add the relevant code.
The bot response should go the user, not the webhook. The user input will come to the webhook.
I would suggest getting the bot to work without API.AI first and then adding support. My bot is in node.js so you may just want to jump to the source code.
For more information on setting up a bot see my article Facebook Bots for Fun and Profit
The example bot is DMS Software Bot
The source code is Github fb-robot