I am working on building a trouble ticket system using a SharePoint 2010 discussion board as the foundation. How do I get a serial number (ID) for the posts and not count the replies. Currently I see the ID adds all the replies on. I need a serial number for the tickets as they come in.
Reason for the discussion board, is we are trying to remove emailing the users with outlook. A lot of troubleshooting knowledge is lost because things get lost in emails. This way all correspondence with the customer will stay within the site and the users involved will receive an email alert.
If anyone knows of a better solution that would be great. I do have farm level access, however I am trying hard to not do to much custom work since we are about to upgrade to 2016 in about 9 months.
Related
hope you lovely gentleman can help x
i have three folders of word dosuments. these need to be accessed by workers on site via tablets /phones.
i created a power app for internal users, the issue being some of the workers are contracted to us and may not have MS licenses on their phones.
is there a better way of me providing access to the latest version of these documents to employees external and internal. ideally the external ones may be given a log in. the information isnt really sensitive however i wouldnt want anyone just being able to access it.
i looked at power pages but there is a subsription fee. i dont know if theres any apps, or other solutions i am missing?
really appreciate your help
lucy x
tried power apps, however some users dont have licenses
I added my domain to Postmaster Tools and have my domain verified.
Unfortunately when I tried to check the data (it is already 3 days until today), it showed No data to display at this time. Please come back later message.
Actually SPF & DKIM are already set up correctly (below is my Check MX result).
Anybody know how to solve this issue?
As far as I’m aware, you need to have a minimum level of activity (of the order of several hundred messages) before it will show up. I’m not sure why, but it may be to limit the ability to identify individuals. My own very active accounts still get some of these “no data” days.
Also bear in mind that google postmaster tools is a buggy mess that hardly works at the best of times, for example a spam rating of “bad” will often coincide with a spam reporting rate of zero. It’s also about the only google service that has no support channel whatsoever.
I am trying to building a sales-system with the MEAN-stack but got stuck right in the beginning because I cannot find what I'm looking for on Google. I've been searching for days with no answers. Now to the problem.
Many companies should be able to create an account on the website. When x company is logged in they should be able to create an account for every employee on the company. These employee accounts should be able to create sales, show statistics on their monthly-sales etc. Somehow I have to have a relationship between x company with their employee accounts to display all the data from all employees on the company account.
I know there are tons of people who have done something similar. I cannot find what I am searching for because I do not know what to google. If someone knows what phrase I should search for, please reply.
Thanks for taking your time, happy coding!
May I suggest an open-source solution to creating a SaaS project. It has this functionality built-in. You can simply set up a tenant (Company x) in your own admin panel, and the company can add their own users/roles/permissions to applications inside of their own dashboards. You can add applications to your project and enable them to certain tenants (companies) that you wish (in a modular fashion). Companies' data would also be split in their own separate databases, and you can simply update each application by itself (so essentially you update code once, but data is still separated between users).
I have just started using this platform about two weeks ago on my own SaaS startup, and I am very excited in what it can offer. It's called Innomatic and you can check it out at their website: innomatic.io .
It does seem as if they haven't been giving the project much attention lately, but it does work nevertheless, and you can just maintain your own Applications within the platform.
If you have any questions I would be happy to help you , since I have spent the last two weeks getting the ropes of this platform.
I'm brand new to Dynamics CRM and have been asked to see if this is a viable replacement for the employee tracking software we're using now (AlexSys Team 2 Pro). We're not so much of a sales based company as the tutorials i see for CRM focus on. I know CRM is more for customer relations and sales tracking but i also know it's highly customizable and can do what i need it to do. I need something that keeps track of how many new tasks have been created and how many have been done and to show a graph or a report with the results. I've looked at some PluralSight videos and some windows videos but they all seem to focus on and really push the use of its sales side usability. We do sell our product here (i work at a software development company) but we need something that isn't focused on sales and is usable to management for tracking progress. So for example, lets say im aksed to do 4 things(tasks), I do 2 of those things and am in the process of handling my 3rd. I'm not a sales agent, lets say im a programmer, I need CRM to be able to show my manager that I had 4 new tasks, completed 2, and if possible to show that im in the process of working on the 3rd. AlexSys Team gives you different options for what state the task is in, such as In-Process and Completed but it does poorly when it comes to reporting. Are there any good places to learn how to do that in CRM, we are not using a partner and will not have someone coding this or changing this for us, i will possibly be the one working on that so i need something that can help show me how to customize it without constantly talking about sales. Im off to watch more PluralSight videos but maybe a user here knows of somewhere better to learn from or maybe just a specific PluralSight video i may have missed. Thanks for any input.
Dynamics CRM is as you've discovered very customisable and will almost certainly meet the requirements you've described. Whether it is the correct choice only you can decide.
YouTube is a really good resource for CRM videos, you can also take a look at the CRM 2011 Technical Training Videos on Channel 9 produced when the product was first released. These give a high level overview of CRM 2011 technical capabilities.
You may want to look at the basics of Activities ( in particular Tasks ) and Queues. Make sure you're clear on the usage of Status and Status Reason and how you can customise them. For reporting you can either use the built-in dashboard capabilities or create your own SSRS reports using BIDS that can be hosted within CRM. The process of producing these reports whilst subtlety different will be easily understood by anyone with some some basic SSRS skills.
I'd recommend enlisting the help of a partner in the first instance even if it's to just verify your initial design. The overall cost of their time in relation to the install and running costs of CRM won't be too significant and they may even be able to save you some money.
I'm not sure of a better place for videos, but I can speak to CRM's ability to serve as a rapid application development platform and the areas it excels. It allows you to create new fields and entities (think Database Tables) without touching a database, as well as customize forms, roles, and security with 0 code. You can also sign up for a free months trial online to setup a quick Proof of Concept.
There is so much that it can do, and do quickly, that your company may be better served to seek outside help, resulting in a better product, delivered quicker, with less overall costs than trying to do everything "in-house".
Backstory: I work at a place where we use Gmail for our business email system. We sell things online, provide a phone number, chat, and email for customer service. We can pull statistics from our phone and chat records, but not email.
This is where Gmail Meter comes into play. We installed it hoping to gain more insight into the statistics of our emails. We did, but some of the numbers seem to be off.
Can anyone explain the backend workings of GMeter a bit in hopes to explain why our numbers appear off?
Also, I looked in the gmail admin panel and the Reports tab only appears to give a high level overview of all accounts, not specific ones, such as Total Mail Usage, User Activity, Total Email Accounts, and Usage.
I'm Ryan from the Gmail Meter team. We understand there are some bugs right now, so not everyone's data is being analyzed properly. It seems some parameters are set up for a couple days' worth, instead of a weeks' worth, of counting.
Feel free to shoot me an email and I'll send you an update when we get it fixed.
Thanks for bringing this to attention!
ryan#shuttlecloud.com