I am implementing auto user provisioning with Docusign REST API.
When a user is created, Does it occupies license.
Can you please point to documentation or give me an idea that how license management is done from User Provisioning perspective(if any).
You will have buy a plan that supports multiple users in your account.
You can find more information here
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Recently we have purchased a production account. I have logged into the account as Account Administrator but I am unable to see Docusign Admin. This was not the case for the developer account where it was already present from beforehand.
I need it as I have to add an organisation.
Below I have added a picture of how it looks in dev account.
So, most likely you have someone else in your company who is the admin. You will to find out who that is.
Every account has to have one admin at all times. You don't see to have administrative rights, but someone else may have.
If not, or if you don't know who that is - you will need to contact customer support to get this restored and take over as admin.
Another option is that you have multiple accounts in production. Meaning, when you log in, your user is a member of more than one account. You need to switch accounts. That switcher is an option on the right-top menu.
If you had "Admin" in Demo, then someone had to add that as it is not provided by default. Admin tools (Org Management and Access Management w/ SSO) are only included in the Enterprise Pro plan. For Business Pro or Standard plans, it is a paid add-on. Check to see if your account is an Enterprise Pro plan.
Also, if your company already has Org Mgmt, a "DocuSign Admin" (org, not account admin) needs to link this new account to the Org.
i have adocusign admin account: basic api plan, and i want to add new users.
In the test account i have a menu: Users and Groups which allow us to manage users but in the live account i can't find this menu.
Thanks.
The Basic API plan is a single-user account. You'll need to upgrade to a higher level of plan in order to gain access to the Users and Groups section in DocuSign Admin.
If you're not sure which level of account would be right for you, I'd recommend contacting the DocuSign Sales team: https://www.docusign.com/contact-sales
I am using the sandbox account and trying to setup an eNotary Profile. Being that its a sandbox area, I would assume that I don't need a valid notary ID to create one.
Can someone help me setup a Notary Profile on my sandbox account?
QA Question Newly Added: Will ALL test users have to go through this same process? or is it just the main account needs it setup. Reason being, we have a client that will be using the system. For our teams, and their teams, we will need accounts to test this.
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I assume you are talking about IDV which is a special kind of recipient authentication that require them to use an ID before they can sign a document.
This feature is not available in the sandbox normally because there's cost associated with each transaction.
We may be able to assist you on a case-by-case basis if you have a legitimate need to test this functionality in the developer sandbox.
see https://developers.docusign.com/esign-rest-api/guides/concepts/recipient-authentication for more information about recipient authentication.
Setting up eNotary requires some back-end switches to be flipped on your account. Please open a Support Case requesting that be enabled and provide your Demo account ID.
I have subscribed for free account and now its expired so i m tried to make payment to "Pay-As-You-Go" subscription and in Summary for "Pay-As-You-Go", its showing me an balance amount , subscription ID and order ID but its not showing any links to make a payment.
my credit card details are also there. now my web application and db have stopped and i cannot reactivate it. please help.
I already tried buying a gift card and use the redeem code even not possible.
Thank You
Please create a support ticket using below steps:
1.Go to the Azure Support web site and click Get Support. You can also submit an incident from the Microsoft Azure portal or from the Azure Accounts Center.
•To submit a support ticket from the Azure portal, click your account name, and then click Contact Microsoft Support.
•To submit a support ticket from the Azure Account Center, select a subscription, and then click Contact Microsoft Support.
2.In the Create Support Ticket window, select the subscription for which you want to migrate data and services.
3.For Support Type, choose Billing.
4.Select your region and language, and then click Create Ticket.
5.On the next page, for Problem Type, select My Subscription is Displayed as Disabled. If you need assistance with submitting your support ticket, click Chat with customer service to initiate a live conversation with a customer service representative.
6.Confirm your contact information, provide a telephone number at which you can be reached, and then click Continue.
7.On the next page, provide the following information:
•For Problem Details, provide an incident title for your request and then use the text boxes provide required information and to include any additional information about your request.
•For Determine Severity, choose an option that represents the severity of your request. For more information about the severity types, refer to the Microsoft Azure Incident Severity Table.
•Use the File Upload tool to attach related documentation to your request.
8.If you accept the Agreement for Microsoft Services, click Submit.
You will be contacted by an Azure Support representative in accordance with the terms of the agreement.
We have a DocuSign REST API application which creates and sends Envelopes to users. Everything works fine except that we need to have any of a group of users Counter Sign documents after end users have signed. We have a fairly high priced Enterprise account as well as Demo (https://appdemo.docusign.com/ ) account.
In the Demo account we do see something like 'XXX Corp. (already a customer)'. But, unlike the Enterprise account, we don't see any option to create a Signing Groups.
Can someone confirm that's the case for the Demo account, even for the paying customers? We are hesitant to promote our applications to production because we want to fully test in the Demo account. Hello DocuSign!!
Any other options to allow any of a group's members to counter sign so that the member's own name and signature are affixed on the document?
DocuSign Demo environment accounts should have full functionality, but in some cases they don't. Open a case with DocuSign Support requesting Signing Groups be enabled on that account and that can be added.
In the case, be sure to include the account id and specifiy that this is in demo.
DocuSign demo account should have all the capabilities that DocuSign offers.
From Documentation
Developer sandboxes are free, they don't expire, and they have enterprise level features enabled. Documents sent in the demo environment are not legally binding and have testing watermarks on them.
The signing groups in your production account will not be readily available in the Demo account. You will have to create new signing groups in the Demo account. See documentation here