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As I understand Agile is more or less like an open/flexible process. Meaning I anticipate and expect stakeholders' rapid changes.
But how about the business aspect of this? What if the stakeholder has a specific budget for a product?
What if their changes go beyond the specified budget?
Is there a term as an "agile contract"?
One benefit of Agile is that unfinished stories are always tracked at the end of each sprint (e.g. 2 weeks).
In contrast, a more Waterfall-like approach can "encourage" the unfinished requirements to go unidentified until the end of the development phase (e.g. months).
Better to know ASAP that certain requirements are not going to be addressed on the current budget.
For these reasons, the most "difficult" requirements are often tackled first.
In short, Agile is perfectly business and budget friendly.
Other advantages of agile in your scenario are the focus on prioritizing requirements and creating finished work in increments.
When we developed software in phases with Waterfall, and the changes went past the budget, we often found out too late and were forced to choose between supplementing project funding or getting nothing for our sunk cost. Usually the choice was to keep spending so that we'd have something to show for all that effort and project budgets would quickly get out of control.
With agile, we build in order of priority and create production quality work in each increment. When we get to the point that the ask exceeds the budget we are in a better position because now we have a production quality product that includes all of the most important features that could be built for the budget we had. We can still choose to spend more money to get more features if we want to, but we also have the option to stop and we still have a product to show for it.
The business should expect a better product. Typically a large percentage of features are not used or are worked on at the expense of something more valuable.
Leaving decisions of what to build to the last responsible moment and not trying to guess all the detailed requirements up front means you are more likely to get a better product. By collaborating as a team and avoiding costly traditional negotiating over requirements upfront, sign offs, and hand overs you will be more efficient.
Agile explained through the Stacey Matrix and Cyefin helps understand why Agile works best on certain projects.
The Project Management (Iron) Triangle helps demonstrates what suffers with projects when requirements change and budget and cost remain fixed - quality.
This can is a vicious circle as technical debt slows teams down. As they are pressed to deliver more quality gets worse.
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What happens in Scrum when the development team is the support team as well? How can this be improved using Jira?
We can't have a fire fighter because not all developers can solve both front-end and back-end issues.
But the support issues make team velocity difficult to obtain.
Mike Cohn wrote a good article on sprint planning for teams with a lot of interruptions.
He suggests having a rolling estimate of the average time spent on interruptions. Then allow for that when you do sprint planning.
For example, say the team averages 30% of their time spent on fixing issues. When you do the planning you plan for a capacity of 70% for development work.
As you mention in your question, nominating a person to handle issue fixes is a common approach. This is beneficial as it allows the other members of the team to focus on new development work without unexpected interruptions. In your situation where developers are specialists this is more difficult to achieve. You may want to consider doing some cross-skilling so that developers can handle a broader range of issues. They may not fix some issues as well as a specialist, but the loss in efficiency is gained back by the rest of the team avoiding interruptions.
Other things worth considering:
Triage bugs and only do the critical ones immediately. Schedule the other bug fixes as a part of your next sprint planning session. This may be easier to achieve if you have short sprints (say 1 week long) as the users will have less time to wait for a fix.
Analyse the bugs and see if some development work could potentially prevent future issues. For example, you may find that a lot of bugs occur due to bad data. Spending time making the code more tolerant to bad data can help.
Consider investing more time in automating your regression tests. This up-front investment of time can reduce the number of future bugs. It may seem like a lot of time and effort to do this, but making your workload more predictable can be valuable enough to offset this cost.
Production bugs have a bigger impact than the time spent fixing them due to the unpredictable way in which the work arises. That is why focusing on quality makes sense, even if it does seem like a lot of extra effort.
So the SCRUM is really for planned work, and if there is a lot of interruptions it may not be the best approach, maybe you should look at kanban or combination of both?
#Banarby Golden's answer very much answers the core question already, but since you've also asked about how to implement this in your JIRA project management:
I'd suggest using different projects or different epics for development and support tasks. Using a default Scrum project for development and a dedicated Kanban project for support issues seem's like a reasonable aproach to me (we are using this technique as well).
You can also create boards which span multiple projects, if you want to visualize the whole workload.
You could adapt the process based on the type of work coming in to sprints. It doesn't have to be set in stone as things can change over time.
Kanban gives teams just enough work so that they are consistently working at capacity.
Scrum divides work into sprints (fix-length iterations) allowing teams to work on top priority stories.
Scrumban is a hybrid of Kanban and Scrum. It's based on having a continuous flow of work and follows a pull-system. Stories exist in a backlog and teams still operate in sprints but WIP (Work in progress) is limited through each stage of the workflow and productivity measurements are in place using Cycle and Lead time metrics.
Note: Cycle time is the time a story takes from start to finish in the teams workflow. Lead Time is the total time the story appears on the Scrumban board.
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After working Scrum(ish) in a previous workplace, I am trying to implement it in my new place of work for a brand new project (I am no scrum expert). We have some pre-requisites to code before we can begin working on the stories (which are being groomed in the mean time). Things like database design, api design, etc. We plan to use two week iterations and it's just not clear to me how the first one (or two) can provide something useful to the customer and "potentially shippable" if we first have to "lay down some groundwork" ? Any ideas on how to treat this?
What you are experiencing is very typical of new teams wanting to move to Scrum where they are coming from more of a traditional process. Adapting to Scrum is very, very hard and we always say this, and the reason for this is there needs to be many mindset changes.
The first change the team should understand is that when bringing a PBI (requirement) into a Sprint, it only a well defined requirement with nothing else. This means there is no designs, database schemas or API's for the requirement. The team has to do all of this in the sprint, plus build and test the requirement.
If you are new to Scrum, you most probably are squirming in your seat thinking it cannot be done. You are likely right for now, but this is where the hard work comes in ... changing the way teams work. This is hard.
Some pointers :-
Small Requirements - Most teams suffer from poor, ambiguous requirements which previously took days to design, build and test. The art is to learn to break these EPIC requirements down into smaller incremental requirements where each one builds upon the previous, but explicitly adds business value. Now, I am going to be blunt here ... this is the biggest challenge for most teams. Personally, I have been training/coaching Scrum for a number of years now have not found any feature that cannot be broken down into small requirements with an average estimate of 2-3 days to fully complete.
Team composition - The team needs people in it with all the skills necessary to design, build and test the PBI. They should not have dependencies on other people outside of the team. Having dependencies, cripples teams but it highlights to management there are not enough people with the specialised skills.
Sprint Planning - Sprint planning should be used to do high level designs and discuss how the team is going to tackle delivering each requirement. Many teams waste their sprint planning by clarifying weak requirements and debating the requirement. This is a sign of weak requirements and it should be addressed. Sprint planning is about discussing How to build/test a PBI and not What.
Coach - I would really recommend you hire an experienced contract coach/consultant to get you going and do things right. Trying to do this by yourself, just leads to a world of unnecessary pain.
Architecture - At the inception of the project, there is nothing wrong for the team and architects to spend a day or two brainstorming the macro architecture of the product and discussing the technologies to be used. However, when it comes to new requirements they are designed and adjusted into the product. This sounds hard, but with the correct software engineering patterns using SOLID principles, well defined patterns as well as strong Continuous Integration and Unit Testing. The risks of a bad architecture are eliminated. There is not question that the team should have a member in it that has the skills to design an architect the new requirements. [There is lots of evidence on the web that an evolving architecture with re-factoring results in a better application than a big upfront architecture - but that another debate]
Application Lifecycle Management - Invest in strong ALM tooling with CI, unit testing, test lab, continuous deployment. Having the right tools for the team allows you to deliver quickly, and a lack of these totally cripples you. CI with automated testing is essential for an incremental product as there is fast and constant change and you want to protect that a change does not break a previous requirement.
ScrumBut - Ken and Jeff no longer support the use of the term ScrumBut as it is perceived as elitism and often comes across as belittling. Instead it is preferred that teams are on the journey to implementing Scrum and helping them through coaching.
Welcome to your journey into Scrum, hang in there as it is very hard initially. Once you fully "get it", then you and your company will be really happy that you did.
In an ideal world, Technical pre-requisites should be factored into the estimate of each story and you should only implement "just enough" to complete the story. See "Do The Simplest Thing That Could Possibly Work"
Why do you need to design the API or the Database? Try to avoid Big Up front design. Avoid building Frameworks up front, apply YAGNI
It's hard for you to understand how you could ship something in two weeks because you have the cart before the horse; that is, your priorities are wrong. The important thing is delivering customer software - not building databases or API designs.
This is a trade of against long term productivity and you should avoid accruing too much technical debt. Many Agile methodologies would argue that up-front work like this will be wrong and therefore should be avoided to minimise waste. Lean software recommends defering decisions to the Last Responsible Moment.
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I'm trying to figure out how to solve some challenges that my team is facing while attempting to apply agile. The one that is causing the biggest headache at the moment is due to the dual role nature of projects that come into the business.
Basically, we have a number of software that we produce and deploy for various markets. This software is planned and scoped in quarterly release cycles. At the same time we have large contracts come through that take anywhere from 1-3 months to complete. The problem comes from the fact that management wants to work on the incoming contracts first and foremost and all normally scheduled release work is brushed aside to get the next contract out the door.
We're trying to scope the releases to shorter than 3 months so that a contract would have to wait that long for work to begin.
Has anyone dealt with a scenario like this while trying to apply agile? What are some ideas/approaches to working on release scoped/planned work and keeping management happy that high priority contracts are being delivered in a timely manner?
The only way I can see is an internal market.
Assign a $ value to the next release of your 'real' product and then you can fairly apportion effort to that vs the incoming contract.
Of course the value of the 'real' product depends on management but at least it pushes the problem onto them in a rational way.
Instead of looking at your situation as multiple shorter projects that are interleaved into one longer project, you might instead think of it as a single larger project. The small projects then become interrupts or the equivalent of scope changes, which are things that all large projects need learn to manage anyway.
As with interrupts and scope changes, you will need to address schedule impacts, the effect of "context switching" overhead on your staff, etc -- and possibly consider dropping features or cutting back in other ways in order to make your next scheduled delivery date.
If management wants the new work to be done first, while the mainline project is put on hold, then it seems to me that's what you should give them. Why drag your feet for 30 or 45 days before starting the new project? From the perspective of a single larger project, that's certainly not very agile. You could instead get a faster start, and then communicate the resulting impact.
Over the long term, you may find certain staff members are slowed down more by periodic course changes than others. In those cases, you might consider making semi-permanent assignments, so they can continue what they were working on, even in the event of interrupts. Similar arrangements are typical in larger, interrupt-driven shops.
Even in an agile workplace there is some kind of "resource planning" at management level. As long as there is some predictability on when the contracts come in, the allocation of people to teams and between teams can be decided before the start of each iteration.
If an unexpected event occurs and it is necessary to terminate a sprint, or re-plan it mid-iteration then that's what you have to do.
Agile methodologies are supposed to help you to "embrace change" and make sure that the highest value requirements are delivered first. They don't change the fact that there is always more work to do than people to do it, but they do provide a framework for managing the chaos that this will cause if people aren't realistic about priorities, actual staffing levels and work rates (or "velocity").
Agile doesn't mean that there won't be difficult conversations, but if it's done well then the conversations should mostly happen in time to take some kind of corrective action.
I'm assuming that there is some kind of officially sanctioned agile process in place. I don't believe that agile methodologies (e.g. Scrum) can be made to work under the radar, because:
Agile methodologies are about self-managing teams. If your management doesn't accept the teams' right to self-manage then there is going to be a power struggle.
Agile methodologies are about having high quality communication both within a team and between the team and it's stakeholders. It doesn't work if the process is hidden from the stakeholders.
From the comments above, your process seems to be in pretty good shape. You have identified a genuine business problem and you are having a constructive dialog with your management team.
If you haven't got management buy-in, doing Agile is very difficult.
By the sounds of it, the management don't have a problem at the moment. They drop a contract on you, you do it, the quarterly release slips but they get the nice contract money.
Is your team large enough that you could conceivably split it into two teams: one focused on the internal releases, one focused on contract work or perhaps two teams that swap over responsibilities after each release so they each get to spend some time on green field and some time on BAU projects.
On a general Agile methodology note, you'd be better off with Kanban than Scrum because it sounds like if you tried to plan iterations, you'd end up with 90% of the work in the unexpected 'contract came in' column.
Who is driving the quarterly releases on your product: customer requests or what you would like to do? Like mgb said, what profit is the business making from them?
I think it's first important to define by what you mean to "apply agile." There are a lot of different parts of agile and I would try and start small with the pieces that you can do. For example, do you have a continuous build running? Have you developed a product backlog?
Working on multiple projects is difficult to begin with but without management buy-in (as Wysawyg mentioned), it will be difficult to become more agile. You need to show the benefits of agile development in terms of cost savings to management. Have you determined why you want to become agile? How will it help? Once you have shown why, then just start doing some of the pieces that you can and after you start seeing some improvements, talk to management about the bigger pieces.
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Let's say that a developer is interested in learning Scrum, but nobody else on the team is interested. I realize that Scrum is made for teams, and the process would have to be modified to fit a single person.
Is there any benefit to be gained by the developer trying Scrum, even if the team doesn't? If so, how would the process be modified to suit the situation?
I think there's benefit to be gained by any method that helps you develop goals, tasks, keep on top of work and deliver something often.
Your individual work-products would gain the same advantages that teams gain with scrum:
You'd get something done every {Sprint Iteration Period Here}, something you can hand off and say "This is now ready".
Your estimation technique will start to improve with reflection and retrospectives
You'll start to plan your day and make commitments to yourself about getting things done, so again your estimation of your capacity will increase
Retrospectives will formalize improvement of your personal work process. You'll start actively improving, removing and adapting to suit you and your individual needs.
You wouldn't be able to rely on other team members to help out, which is a bit annoying, and you wouldn't have a product owner, Scrum master or a backlog to pick tasks from. You may not even be in a position to make decisions on what to work on next. But I think the formal discipline and reflection is helpful for all craft practitioners, at all levels, alone or in groups.
And who knows, you might even inspire your team to Scrum it up once they see what great results you're getting.
I would suggest that you use Extreme Programming instead, as that works better for one programming than a decidely team-based process.
Then you can get the benefits of being more agile, but if your team is not agile then you will have some issues due to the use of a different paradigm.
For me, the biggest key was getting buy-in from my supervisor. It can be tough to try and have some sort of Sprint only to have it interupted multiple times (Supposedly XP teams handle this better, but I don't think any developer does.). Also, don't forget to include either power users (they could be testers) or members of other departments that could be used as Product Owners. I like to sit with other users and do a type of paired programming (OK they don't code) where I can ask questions while coding and do quick demos to get feedback. This helps when I'm struggling to create specs because those requesting the app are having a hard time telling me what they want.
Even if it's just you in the daily stand-up, it can be scrum.
If you compare yesterday's planned with actual and define today's plans -- without talking to other people -- that's still a kind of daily stand-up.
I'd say that what you're doing probably is scrum if you're following the daily-sprint-release cycles; even if there aren't a any other people to talk to each morning.
G'day,
For the best thing to come out of learning Scrum is the concept of involving the customer early and often. That way there are no nasty "that's actually not what we wanted" moments when you deliver to the customer after six months hard work.
HTH
cheers,
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Maybe my understanding of agile development isn't as good as it should be, but I'm curious how an agile developer would potentially use off-the-shelf (OTS) software when the requirements and knowledge of what the final system should be are changing as rapidly as I understand them to (often after each iteration of development).
I see two situations that are of particular interest to me:
(1) An OTS system meets the initial set of requirements with little to no modification, other than potential integration into an existing system. However, within a few iterations of development, this system no longer meets the needs without rewriting the core code. The developers must choose to either spend additional time learning the core code behind this OTS software or throw it away and build from scratch. Either would have a drastic impact on development time and project cost.
(2) The initial needs are not like any existing OTS system available, however, in the end when the customer accepts the product, it ends up being much like existing solutions due to requirement additions and subtractions. If the developers had more requirements and spent more time working on them up front, this solution could have been used instead of building again. The project was delivered, but later and at a higher cost than necessary.
As a software engineer, part of my responsibilities (as I have been taught), are to deliver high-quality software to the customer on time at the lowest possible cost (among other things). Agile development allows for high-quality software, but in some cases, it might not be apparent that there are better alternatives until it is too late and too much money has been spent.
My questions are:
How does off-the-shelf software fit in with agile development?
How do the agile manager and agile developer deal with these cases?
What do the agile paradigms say about these cases?
Scenario1:
This can occur regardless off the OTS nature of the component. Agile does not mean near-sighted.. you'd need to know the big chunks.. the framework bits and spend thinking time on it beforehand. That said, you can only build to what you know .. Delay only till the last responsible moment.Then you need to pick one of the alternatives and start on it. (I'd Avoid third party application unless the cost of developing it in-house is infeasible.. but that's just me). Prototype multiple solutions to check feasibility with list of known requirements. Keep things loosely coupled (replacable), easy to change and full tested. If you reach the fork of keep hacking or rewrite, you'd need to think of which has better value for the business and pick that option. It's comes down 'Now that we're here, what's the best we can do now?'
Scenario2:
This can happen although the chances are slim compared to the team spending 2-3 months trying to get the requirements 'finalized' only to find that the market needs or customer minds have changed and 'Now we want it this way'. Once again, its a question of what is the point of time till which you are prepared to investigate and explore before committing on a path of action. Decide wisely with whatever information you have upto that point.. Hindsight is always 20-20 but the customers wont wait forever. You can't wait till the point of time where the requirements coalesce to fit a known OTS component :)
Agile says Do whatever makes sense and strip out the non-value-adding activities :) Agile is no magic bullet. just my 2 agile cents :)
Not a strict answer per se, but I think that using off the shelf software as a component in a software solution can be very beneficial if:
It's data is open, e.g. an open database or a web service to interact with it
The off the shelf system can customised easily using a similar programming paradigm to the rest of your solution
It can be seamlessly adapted to the rest of your work-flow
I'm a big fan of not re-inventing the wheel, and using your development skills to design the 'glue' between off-the-shelf solutions can be a big win.
Remember 'open' is the important part, and a vendor will often tout their solution as open when it isn't really.
I think I read somewhere that if during an iteration you discover that you have more than 20% more work that you initially thought then you should abandon the sprint and start planning a new one taking into account the additional work.
So this would mean replanning with the business to see if they still want to go ahead with the original requirements now that you know more.
At our company we also make use of prototyping before the sprint to try and identify these kind of situations before they arise on a sprint. Although of course that still may not identify the kind of situation that you describe.
C2 wiki discussion: http://c2.com/cgi/wiki?BuyDontBuild