I have some problem with the latest Jira (4.3.4). In this version you can set a specific outgoing email address in every project. That's a great feature. But I want to go even further and give every component a specific outgoing email address to. Why? Because we have our Support in one project and every different support customer has their own component representing them.
Every support customer have their own email address ex, support-customer#*.*. It is to this address we want them to email. But the Jira system as it works right now emails from a no-reply address. And a project specific address wouldn't do it either. Thats because we have a mailerdaemon which task is to modify the subject to JEMH (Jira Extentable Mail Handler) valid subjects. That mailerdaemon checks the To: address to add the right component.This works great and every issue gets their specific component.
Wanted scenario.
customer emails to address support-customer#*.*. Mailerdaemon picks the mail up and formats the subject. JEMH read the formatted email and creates the issue. Jira emails the customer that the issue is created using From: support-customer#*.*.
Same as commented and so on.
A potential approach would be to create a specific listener which sends a mail to the component lead.
An approach is using the script runner
Check out the example script to construct the email
https://studio.plugins.atlassian.com/wiki/display/GRV/Post+Functions#PostFunctions-SendEmailWhenBlockerReported
Logic to retrieve the component lead is straightforward. Getting the email address from the component lead also.
The listener would only act on 'my-create-event'. the my-create-event is included in the workflow create transition ...
Francis
Related
I created a saved search that will search the sales order of every each customer and email the shipment status to tracking email created in SO field.
But it can be only 1 email I input to the field.
How can I send the email to multiple tracking emails .
Thank you in advance.
If you are using a standard Saved Search that sends an email, you can edit this on the search itself. If they are static email addresses of a contact or a user in NetSuite (Specific Recipients), you can add them this way:
If you need to derive the users from the results, you can add them this way:
One no-code way would be to replace the transaction's email address with an alias that forwards to some list of email addresses. A bit hacky in that you have to maintain the forwarding addresses independently of the customer (unless you code that)
The methods in the answer by #GimmeDatPP should work if you have contacts. You'd have to supress the normal send email flag on the item fulfillments.
finally this can be done by scripting the process and pulling the email addresses from a custom list on the customer or transaction.
I've been working on an integration that sends an envelope to 2 signers. I am trying to test and program for the case of 1 of the signers having a bad email address. I would need to:
Be notified of this (webhook?)
Update the email address for the signer
Update the email address in the custom fields as that's printed on the agreement
Resend the envelope
When I enable the delivery failure notification in Connect (this is set up at the account level, for now), I don't see where the failure is noted in the webhook response or for which signer the error is happening.
I've found multiple links via Google talking about "correct and resend" but I haven't been able to get anything definitive in terms of what steps need to be taken or a (PHP) code example. I've also found "resend" in the API reference but still no code examples.
I also haven't seen any code examples (PHP) of how I would update a signer's email address and how that would work via the API.
It'd also be good to know how to update custom field data for both signers so the email address in the contract is updated (it's listed separately as part of the custom form data).
And finally, how would I resend the envelope?
Thank you for your thoughts.
Per DocuSign support (customersupport#docusign.com):
Be notified of this (webhook?)
I have updated your account settings and now you should be able to see AutoResponded in your webhook messages when email invalid or unreachable.
(my comments: so it sounds like you have to ask to be able to see this stuff, it's not part of their standard webhook responses)
Update the email address for the signer
I also haven't seen any code examples of how I would update a signer and how that would work.
Unfortunately we don't have an example for recipient update but the logic is to get list of all recipients, pick the one need to be updated, and update.
You can use below to retrieve all recipients per envelope
https://developers.docusign.com/docs/esign-rest-api/reference/envelopes/enveloperecipients/list/
GET /restapi/v2.1/accounts/accountId/envelopes/envelopeId/recipients
Extract the one you need to update edit email and update using the below
https://developers.docusign.com/docs/esign-rest-api/reference/envelopes/enveloperecipients/update/
PUT /restapi/v2.1/accounts/accountId/envelopes/envelopeId/recipients
You can also see example code in C# how to do this in this thread https://github.com/docusign/docusign-csharp-client/issues/307
Update the email address in the custom fields as that's printed on the agreement
There is bug case created ( above link ) regarding this. At the moment you can not update signer custom fields case EC-2944.
Resend the envelope
You can resend the envelope during recipient update
https://developers.docusign.com/docs/esign-rest-api/reference/envelopes/enveloperecipients/update/
PUT /restapi/v2.1/accounts/accountId/envelopes/envelopeId/recipients
My commentary:
Since custom fields can't be updated, this whole use-case goes out the window. We can't have contracts with incorrect data on it, so my client will have to do these corrections by hand. Kind of a bummer.
My environment is configured for Directory Assistance so users from our LDAP can also authenticate to our Domino applications.
The issue I have is that the the current user that is returned has this format:
uid=abc#mail.com/ou=customers/DC=ACME/DC=COM so when
emailDocument.send()
is triggered; the From feld gets populated with this value and the SMTP communication fails when doing the domain lookup with this message = Data format error
I'm using emailBean from Tony McGuckin for sending emails.
Is there an alternative way to change the Sender name like noreply#mycompany.com?
I'm trying to avoid to create the message directly on mail.box.
Depends on what your use case is:
You want to have "proper" eMails individually per user
The application sends out eMails with a single sender name
In the first case an address book entry for your users is needed where you can map the external name to a proper Full name and eMail.
In the later case: use creation in the mail.box. It's your best option
I need to create two plugins for CRM 2011
Whenever an email is incomging or outgoing I need to check if the email has any attachments in it. If yes I need to set one boolean value to true.
When user (user only, not workflow or automatic message etc.) answers some email I need to fire a plugin that checks incident's status (email is regarding to an incident) and depending on the status do some things.
I'm not really familiar with this whole email tracking concept. We have an email router configured, but that's all I can say.
What are the steps that I need to use in order to achieve plugins described?
For the first plugin I think "Create of email" is enough, right? What about the second plugin and how can I make sure that plugin is fired only when a real person sends an email?
For the first plugin:
To check for attachments for an email you will need to create a plugin which executes on create of the ActivityMimeAttachment entity, which is the entity which stores email attachments.
When an inbound email is processed by the Email Router (or tracked in the Outlook Client) the parent Email record is created first, and then an ActivityMimeAttachment record is created for each attachment.
If you try to check for attachments when an Email is created it will be executing before any attachments are created. However, you may also need a plugin to execute when an Email is created to set the 'Has Attachments' field to false.
The plugin on ActivityMimeAttachment will need to get the parent email activity and set the 'Has Attachments' field to true. This will handle both inbound and outbound emails.
Also note that for 100% accuracy you may need to consider the scenario of a user who is writing an email and adds an attachment, and then deletes it. This could be handled by a plugin running when attachments are deleted, but that logic can get complex (what if two attachments were added but only one was deleted?)
There is some useful sample code for dealing with the ActivityMimeAttachment entity here.
For the second plugin:
A plugin which executes on update of an email would then need to validate the following criteria:
The email direction is outbound (a user has answered an email, e.g. sent a reply)
The email status reason is Sent (the email has actually been delivered and is not saved as a draft)
The email sender and/or owner and/or created by is a real user (filter out automatic and workflow sent emails)
The regarding object is an incident
Then you can implement the required custom validation and logic.
The second item could potentially be achieved using a standard workflow, depending on how complex the custom logic is. If the logic is too complex for a standard workflow, a custom workflow activity might also be useful since additional logic or validation could be added without writing additional code.
For the 1. Plugin: Register on email create and on update (maybe users create the mail first and then update some attachments later)
For the 2. Plugin: Check the following:
plugin context depth should be 1 (this makes sure that no mail created by another plugin is processed)
Check the created by and created on behalf by fields on the email entity to be a non technical users and that no one is acting on behalf of another user creating this mail
Check that regarding object points to incident
If this is not sufficient enough and the users sends mails only via CRM Web GUI you can additionally set a special flag on the record via javascript to make sure that the mail was created using the gui. Than check this status flag in the plugin.
We use Lotusnotes 6.5 as email client. We wil have around 1600+ mails for 9 hrs. If a mail not checked , we have face serious issues with our client. Can any script can be written to check whether all mails are checked and replied?
Update:
We have already tried moving the mails to another folder.But has this mailbox handled by team of persons, we noticed lot of human error happening like moving a unread mail, sometimes they would have read mail but forget to reply it etc.etc.
So I was looking out for a script solution, will your other options. Also one more thing we do is we cc our mailbox mail id for all outgoing emails to have a track of all replied mails, will this could help in any way to find out which mails was missed?
If you need to track unread marks, I second the aforementioned nsftools solution, which works in Domino 7.x too. However, this is very much Notes ID-dependent. A folder would be better.
Note that 6.5x is well out of support, and that Domino 7.x officially died this week: use something at least vaguely modern!
There's an easier non-programmatic way. Just move the email from the inbox into another folder once the email has been responded to. That is more reliable than any programmatic solution, and keeps your inbox tidy (which will certainly be necessary if you get nearly 200 emails per hour!)
That said, here are some other ideas.
Determining if the document was read
Unread marks are not your friend here, unless you'll be accessing the mail file from the same client. Also they tend to get out of sync and would likely prove unreliable at some point, especially given the number of incoming emails. Instead you'll need to have some information that is saved within the individual mail document, such as the last accessed property or a custom item you manage via scripts/formulas.
You can see if an email has been read by checking the Last Accessed property of the mail document. According to IBM's technote (https://www-304.ibm.com/support/docview.wss?uid=swg21086670), the property will be updated when the document is read.
You could write a script in the QueryOpen event that stamps a value on the document and saves it.
Determining if the email was responded to
First off, I'd suggest you save all sent emails in case you need a record of what was sent to the client. That won't give you a way to see which emails have not been responded to, however.
Instead you could add script to the reply action within the memo form. When someone click's reply it could update the current memo, stamping an item on it to say who replied and at what time, for instance. Then you can create a view to show any emails that don't have that item, and another view to show emails that do grouped by who responded. The second view could even show how many emails each person responded to, something that might be used as a measurement of performance perhaps.
"Unread mark" checking is not exposed in the API.
I did find 2 links, this one is a basic implementation, where as this link does have more robust code and is implemented as an object in LotusScript. It should be compatible with Notes 6.5+.
I found the second link through nsftools website which has lots of great snippets that solve various problems. You should at least be able to detect if a mail has been read or not. Note that it requires making API level calls. You should be able to create a new script library and copy/paste the code into it.