Hello I have developed an application that works with React.js and Node.js.
I use AWS and SES (Simple Email Service) to send some emails.
My question is whether there is any way I can keep track of emails sent and opened by my users to prevent them from qualifying me as spam or that my SES account health will decrease too much.
I have seen that there are some browser extensions with which it marks the emails sent with a double tick if the user have read it, but I do not have a record such as in gmail.
Has anyone encountered any similar problems?
Is it possible via AWS or via Node to achieve this?
Greetings and thanks in advance.
I agree with #Ravi's answer above - SES does provide notifications - however in my experience the open notification is a lot less reliable than the delivered and bounce notifications.
Tracking opens is difficult as browsers, popup blockers/security software and email clients themselves can disable/break features like read-receipts and tracking pixels in the name or privacy. The most reliable way of tracking opens is to have a clickable link in the email body (and a compelling reason for your user to click on it) and include a unique id in the URL that you can capture server-side.
With the help of some simple configurations with SES and SNS. By creating a topic and doing the subscription like where you want to get the notifications. Through this, you can track the status of your emails whether they are opened or not. SNS will send you email notifications.
Related
I'd like to add messages that are visible only to our support team, but should be hidden on the customer side.
The opposite should also be possible, how can I send a message from the backend straight to the customer but hide it for our support team?
Tried to search about SYSTEM messages but didn't find anything usable.
I found a similar question from 2016, however at that time Gmail itself did not support scheduled sending of emails.
Now that you can schedule messages to send later directly from Gmail, I was wondering if there was a way to do it with their API.
Interestingly, scheduled emails appear as message objects when calling messages.list, but they do not contain any labels.
Any help would be appreciated! And if it's not possible at the moment, it would be awesome to get a reply from someone at Google about when this will become possible (I believe they officially endorse the gmail-api tag to StackOverflow)
I don't think a time-based trigger will work--even if you write the code to store email send data and then build something that regularly checks whether it's time for an email to be sent. See Google's documentation on triggers, and you'll notice that time-based triggers aren't available for Gmail scripts.
Unfortunately, there is no Gmail API endpoint for scheduling the sending of emails directly.
One workaround would be to write a script in Google Apps Script (https://script.google.com) which handles the composing of the email you wish to send, as well as a function to send the mail via the API. You can then use the built-in 'Apps Script Project Triggers' feature to trigger the function to run on a schedule; for example on action/event or at a specific/repeated time.
Button for adding trigger to Apps Script
I've been trying to take advantage of the Transcripts feature in Chatbase, but whenever I open a transcript all the user messages are shown as (No content).
The messages sent by the bot are all shown properly and the order of the messages is correct as well (both user and bot). On the messages report tab I can see the user messages so they are being sent across properly.
I'm sending all the messages using the generic message API, with the original text on the message field.
This has been happening consistently for me on all projects, so I'm probably doing something wrong..any ideas?
I work on Chatbase and would be happy to look into your issue. If you could please contact chatbase-support#google.com and provide the api key, the name of the bot, or the email address you used to create the account I will be happy to look into the issue for you.
We use Salesforce and Google Apps.
We have a Google Apps Email account that accepts an email and forwards this on to Salesforce, where Salesforce creates a case.
The last 2 fridays, we have had problems where it can take over 3 overs for an email to make its way into Salesforce.
How do I find out if the problem is with Google Mail not forwarding the email on in a timely manner, or the problem is Salesforce not processing it in a timely manner?
Anyone else ever had this problem?
Thanks!
A few ideas, which you may have already tried:
1) You could check the timestamps in Gmail to see when the emails were received and then forwarded to Salesforce to see if there was a delay.
2) You could check the dates against the Salesforce system status page to see if there were any reported issues: http://trust.salesforce.com/trust/status/
3) Same for the Google Apps status page: http://www.google.com/appsstatus
4) Check to see if there were any other delays in Salesforce or concurrent batch jobs that might have caused the delay.
5) Submit a support request to Salesforce to inquire.
Hmmm. Are you using Salesforce Email to Case? Here's someone posting a similar question: https://success.salesforce.com/questionDetail?qId=a1X30000000IGwWEAW. It seems that at the time that both problems were a temporary outage on the part of Salesforce. Also, are you using any apps to integrate Gmail and Salesforce? Because apps like The Scoop Composer allow you to forward emails and create cases right away. http://www.cloudgizmos.com/salesforce-gmail-integration. Hope this helps!
I have a site on a dedicated server with it's own IP range that has been running for a good few years. We have a notification email address (mailout#domain.com) which we use to send automated emails (activation emails when a user signs up and notification emails if something relevant to them happens, eg someone befriends them or comments on their picture etc). Users can select whether to receive these notifications or not. We have SPF and RDNS setup.
Email from all our other email accounts go to hotmail/gmail/yahoo mail etc correctly into the inbox. However any mail sent from the mailout#domain.com account (whether automatically by the server or manually via outlook) is delivered correctly to the inboxes for yahoo and gmail however goes into Junk in Hotmail (but other #domain.com addresses deliver to hotmail's inbox correctly). It says at the top of the message that MS Smartscreen marked this message as junk. I signed up for MS Smart Network Data Services to monitor the IP and it says it's not blocked but it displays Bot-like behaviour (which kind of makes sense as our notifications are kind of bot like even though they're not spam).
I can't work out what to do to prevent this from happening, we've authenticated the email, there's obviously not a general block on the IP as emails from different accounts on the same domain are going through successfully. It doesn't seem to be the format of the email either because if I send identical emails from mailout#domain.com and contact#domain then the one from contact# gets through to the inbox but the one from mailout# goes through to junk.
I can't really work out what to do and obviously trying to get MS to sort it out is never going to happen and i've used all their available tools. I can obviously try setting up a new email address (eg noreply#domain.com) and using that for notifications but i assume it will only be a matter of time before that gets blocked as well.
I would be immensely grateful for any suggestions anyone has!
Thanks so much,
Dave
You don't have many options. Try to do as many of the following as you can:
Reach out to MS support (don't discard this notion)
Implement DKIM and possibly DMARC (which are vastly more informative than SPF)
Change your IP address to something cleaner
Find and follow bulk sender best practices, e.g. M³AAWG's BCPs, perhaps the Help – I'm on a Blocklist doc