I'd like to add a satisfaction rating, which would be initiated by the chatbot (not the user) after each intent / response provided. I tried doing this as a follow up intent, but that results in having the user to type something before they get the prompt for satisfaction rating.
What is a convenient way to have this rating be triggered by the chatbot after each provided response?
The satisfaction rating can be something as simple as "Are you satisfied with this answer Y/N".
Given that you already have a 3rd party tool to do the analytics of positive and negative response, you can just use multiple responses instead of using follow up intent so that the user won't have to type anything before they got to the satisfaction rating. You can just put your satisfaction rating: "Are you satisfied with this answer Y/N" as your second response to capture Yes/No or Y/N response from the user. Just click ADD RESPONSES under Responses Section
For further details about built-in responses you may refer to this GCP documentation: https://cloud.google.com/dialogflow/es/docs/intents-responses#platforms.
In creating response on platform-specific you may also check this GCP documentation for rich response messages: https://cloud.google.com/dialogflow/es/docs/intents-rich-messages#add
Related
I have a custom Alexa Skill similar to some Q&A skill , in which I'm asking the user for a response (say option_1, option_2, option_3), but when the user responds with one of these asked options a different intent (say ruleIntent) is triggered because the option text is somewhat similar to its utterances.
I think it is not a good design if more than one IntentHandler is triggered for same( or similar) phrase, but then I don't know the text of options in advance to avoid this (or what the user is going to speak out as the answer of asked question). What if I can somehow maintain the context of user's response, I think that will be one of the solutions.
Example : -
1.User : Start a Science test {Invokes testIntent }.
2.Alexa : Okay, but before starting do you want to know the rules. Please answer in Yes or No. { response generated from testIntentHandler}
3.User : Yes { invokes many intents }
In line 3 even if I hard-code this to a Intent (say ruleIntent) , then what will happen if some question contains its options as Yes or No. How will I differentiate that and map that to the response of asked question.
One way to deal with this is to track the state using persistent or session attributes.
You can do a check of the state in the canhandle method to route the user to appropriate test intent
One way to solve this could be to use Dialogs. You can use auto delegation for dialogs
Enable auto delegation, either for the entire skill or for specific
intents. In this case, Alexa completes all of the dialog steps based
on your dialog model. Alexa sends your skill a single IntentRequest
when the dialog is complete
Delegate the Dialog to Alexa
Currently I'm creating an Action for the Google Assistant.
In this Action, I ask the user to provide its phone number. After this, another intent will repeat the phone number given, and asks if it's correct. If the user responds with 'no', I would like to redirect the user back to the first intent, so it can provide its phone number again. It should be a kind of loop.
(I'm working in a local environment, so only the intents are created within Dialogflow.)
I tried to apply contexts for this case, but in someway it won't succeed.
Thank you guys!
Remember that Intents represent what the user has said, and not what you are doing with that data. So saying that "another intent will repeat the phone number" suggests that you're making some things more complicated.
A better design is likely to have the Intent that collected the data to several things:
Repeat the phone number back
Prompt if this is correct
Set a content indicating you have prompted for confirmation
You can then have another Intent handle the "yes" or "no" statements responding to this prompt. The user may say other things, remember, including giving a correction to the phone number.
See also these articles (based on a StackOverflow question and answer) on designing a conversation and the Dialogflow Intents based on that conversation:
Thinking for Voice: Design conversations, not logic
Conversation to Code (Part 1)
I have been working lately with Dialogflow to make chatbots to do some simple tasks. For instance with webhooks and youtube api where the user ask to show him a video and then the bot just answers with the youtube video url.
E.G.
USER SAYS
Show me Neil young harvest moon
AGENT SAYS
Here you go : https://www.youtube.com/watch?v=n2MtEsrcTTs
I do this by using a custom Entity I called "YoutubeQuery" I checked "Allow Automated expansion" and unchecked "Define Synonyms" then I just added 2 values "Kavinsky Night Call" and "Indigo Night Tamino"
In my Intent I just made a couple of training phrases like these:
And everything works.
Now my issue is with a new Agent which I called Orders
I want just to get Order Id's from the firestore database, but before getting there I'm running in kind of a huge problem
I defined the order's ID entity just like the one with the youtubeQuery. And I added some example Order ID's , I want them all to Start with OD and have 4digits after example (DX0001,DX0009,DX9999)
Afterwards I made the intent
Now unless I give the EXACT order ID's from the traininphrase or the ID examples I defined in the Entity it will always give me a response with an empty parameter OrderID
I start my intent by saying "my order" then I get prompted with "What is your ID?
So when I give an ID that has not been used in the training phrases of the Intent I get an empty value in the parameters like this:
But when I give an ID that has been used in the training phrases like for instance the first one DX0808 it does work...
How can I make this work without adding all the possible order id's ranging from DX0001 to DX9999 in the training phrases or the entity.
I mean it does work for my youtube query, I can put anything there it does "catch" the value. Any help please?
It looks like the required parameter is the problem here, my suggestion would be to:
Create intent to get the order id in one sentence without reprompt (turn off required on the order id) and id is always present, ex: "my id is DX0402". Include training response where only ID is provided like "DL3932", ex. below:
Set other intent for scenario when customer wants to provide the id but it is missing, for ex. customer says: "my id" and make your bot ask for the id as an response ex. "ok, provide me your id"
If you do it, in case user doesn't provide the id, intent 2 will be triggered and after id is provided you'll trigger intent 1.
Hope this makes sense.
I have created a google action, which takes in three parameters, I have done training phrases for many word combinations, but sometimes it will not pick it up.
I set my input parameters in the dialog flow to number1, number2, and number3.
It seems by default, if it misses a value it will say: "what is $varName"
however, this could be misleading to users since it may be unclear if it just prompts the user for 'what is number3'.
Id like to edit this response to be a more descriptive message.
I hope this is clear enough - I cant really post any code since its all concerning this dialogflow ui...
cheers!
If you want to add prompt variations for capturing parameters in an entity follow the "adding prompt variation" explained here. Just add variations to prompts as below or handle it from webhook by enabling slot-filling for webhook.
If you want to ask questions when the agent did not understand the intent then you can either use a Default Fallback Intent for a generic reply or create a follow-up fallback intent for the intent you are targetting.
or
I have created a bot using Dialogflow (api.ai) and integrated it with Facebook messenger. I want to get the parameter values from user: like city, date (today, tomorrow) by using the quick reply feature of messenger, where user is presented with select-box like options, and can tap on one of the options. The required parameter receives the user-tapped value, saving the user from typing it manually.
I cannot find anywhere in documentation any way to fill up parameter values (slots) using quick replies. There is an option to give quick replies in response section, but the response section is called on fulfilment, and if I take user input in response, then I have to create another follow up intent to process the user-response further, because the current intent gets fulfilled after response.
If I add quick replies in the response section, then I have to create multiple levels of follow-up intents. Ex: I take city input in one intent, and give two options to user (like New York, Delhi). Then I have to create two follow up intents, each for handling one reply (New York and Delhi), and then for each follow up intent, I will have to create more follow up intents to get more parameter inputs. Below is the flow diagram of this case. --->
This can get pretty complex when more levels are added! Amazon Lex has this feature of filling slots using quick replies. Can't I just fill up parameter values directly using the quick replies like Lex?
You don't have to go this far. There is a simple way of using entities & prompts in dialogflow.com. The workflow can be: Weather(intent)->quick reply(New york/Delhi)->City(intent) use entities here->quick reply(Today/Tomorrow)->Use different intents here for today & tomorrow as you will have different responses. You don't need to create different intents unless you have different responses. User says can have different parameters for which you can define different prompts as well. This will again reduce your complexity of creating follow-up intents. Let me know if you need more explanation on this.