Currently i am using slack channel with bot builder.
I want to use email channel, is there any sample code for this.
What is effective way to send email from bot to avoid spam
I am using node js
There's no extra code needed for the email channel. Your bot will reply to the body of an email it receives. You can add things like channel specific code if you like. Right now only office 365 emails will work, please read the documentation here
The bot will reply to an email sent to the registered email address with an email where the body is the same message that you would see as a response in other channels like slack, emulator, etc
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Context
The company I work for is just now adopting a ticketing system for their IT help requests. Previously, all of our users have access to a Slack account and would start a message thread in an itsupport labeled channel to begin a "ticket". Now we would like users to send an email to an itsupport#company.com inbox which will then in turn create a ticket within the ticketing system. Since we know our end-users are going to still send Slack messages in the channel, I have been tasked with making an integration between Slack and a Google inbox designated for our help desk requests. The ticketing system is managed by an IT company we are contracted with, thus I am not the one integrating the Google Inbox and the ticketing system. I am only tasked with the integration between Slack and the mailing inbox.
Not sure if this context is needed, but I am currently using Node.js to capture the requests sent from Slack and then using Nodemailer to send the emails into the itsupport#company inbox.
Problem
The problem I have ran into (I found some questions related earlier but am having a hard time finding them now) is figuring out how to send an email on behalf on any user within our Google Workspace. For example, if Joe Schmo sends a message in the correct Slack channel, I would like to be able to send an email to the itsupport#company.com inbox as joe.schmo#company.com rather than my personal Google workspace account or through a generalized IT user account. How would I achieve this goal? I could change the "From" name however it would be preferred if I could send the email from any email address in our workspace.
Is there any possible way of creating a Assure bot, when O365 email is received to particular persons and can we send a automated call or voice message through MS Teams to alert relevant person.
Thanks in advance.
I would suggest to avoid mapping Email channel and simply send your email with whatever sender you prefer (SmtpClient, SendGrid...).
your bot can use the channel data property to instruct Office365 to send an email.
Here is link To create a channel specific functionality.
I am trying to integrate Twilio WhatsApp API with my application, is it possible to send broadcast messages using Twilio.
Twilio developer evangelist here.
You can send outbound messages over WhatsApp using Twilio. There are some constraints though.
You need to get your users to explicitly opt in to receive WhatsApp messages
When you send a notification to a user, if it is more than 24 hours since the user sent you a message you can only send approved template messages.
Twilio Notify does not support WhatsApp, so to broadcast messages to a group of users you will need to make one API request per message using the regular Twilio messaging API.
Let me know if that helps at all.
I tried looking all over the internet on how to setup and send text message(sms) through Dialogflow.
I am building an app where the Bot asks the user for their number and sends them a text message. Is there a tutorial? or anyone guide me I appreciate it?
As suggested by Nikhil, you need to use twillio APIs to send the SMS.
Here is how it will work:
Dialogflow will ask user for phone number and store it in a parameter
Dialogflow will pass the phone number to the Webhook
The Webhook will make an API call to the Twillio API with above phone number
Twillio will send the sms
Webhook can return some success message to the Dialogflow
Dialogflow will return the message to the user.
Here is a link to the tutorial I have created for understanding dialogflow webhooks: https://www.youtube.com/watch?v=1cD9vU7Ubyg
You can refer to this link for sending sms in PHP via Twillio: sending sms via twilio in php
I am trying to post a message to a channel in slack using an incoming webhook, in the channel option i see you can either pass the username of a channel name, is there a way to include the #channel in the channel name as well so that it sends an alert to all the user?
Yes, that works.
You just need to include a special link in your message text and Slack will automatically alert all users of that channel.
e.g. <!channel>
See here for more examples on how to use links in a message.