I'm having a problem finalizing a chatbot in Dialogflow and I don't know how to solve it.
The chatbot project includes the use of three platforms: Dialogflow + JivoChat (for human service) + Twilio (WhatsApp integration).
The chatbot in question was built with the inputs being numbers, that is
1- option 1
2- option 2
3- option 3
When the flow reaches the end, the chatbot instead of waiting for the user's response to define what action to take next, it chooses the option according to the previous response. In case that response does not exist (for example, the user entered 6, but the options only go up to 3) the fallback intent is called.
Has anyone had this problem and/or know how to fix it?
Related
So I have a flow prepared.
User: I would like to book an appointment
Bot: Sure. Does 3pm works for you?
User: Yes
Bot: Great. Appointment has been set. (Response from Fulfillment)
Bot: Anything else you need help with? Yes | No (How to achieve this)
I have tried triggering followupEvent but that won't display any response till the chain of intent is complete.
When the followupEventInput parameter is set for a WebhookResponse,
Dialogflow ignores the fulfillmentText, fulfillmentMessages, and
payload fields. When Dialogflow receives a webhook response that
includes an event, it immediately triggers the corresponding intent in
which it was defined.
I have End Intents ready for response for Yes and No. But need help in triggering it.
An intent shouldn't be used as a step in your flow or be tied to a single response, its intended to represent a category of phrases your user might say to complete a certain goal in your conversation. Since the was this helpful isn't triggered by any user phrase, but more as a trigger for the user to continue the conversation shows that it shouldn't be a separate intent.
Having the was this helpful phrase be available to multiple intents is a good choice so it can be used throughout your conversation, but I would recommend saving this phrase in a file, an API or a CMS and retrieving the response via code.
I'm not a PHP developer, but I expect it to be along the lines of: responseService.getResponse("requestFeedbackPrompt");
This allows you to retrieve the was this helpful phrase throughout your code, without making the mistake of making a seperate intent for it, as this will create problems later on with keeping state.
If you would decide to go with a single intent for this, you will quickly see that it will become difficult to maintain track of context, states and which step of the conversation you are in as multiple intents will go through this generic intent.
What would you do if you need a different variant of the was this helpful response, with the single intent, you will end up creating an intent for each variation and you will have to align the conversation flow and state accordingly every time.
If you use the service, you just call responseService.getResponse("OtherFeedbackPrompt);`
Hi have something similar in one of my bots. I have taken a different approach to those mentioned.
My bot asks if there's anything it can help with at the end of a an acknowledgement fulfilment.
The customer then has the option to respond with Yes or No.
Within the page that asks the question I have created routes.
One route for Yes and another for No.
The Yes route directs customers back to the point where they can start making selections. The No route provides a fulfilment to the customer and ends the session. I have used Yes and No intents for these.
I am building an app that is trying to collect feedback from a community using the Dialogflow phone gateway. I want to collect long form user responses and allow the user to just say stop or hang up when they are done (allowing for a few sentences or longer of input). Currently, my message prompts the user and then automatically cuts the user off after one sentence/statement for the next intent. Is there an option to allow for long form dialogue or set up an event timer to allow for longer statements?
The current setup right now:
Welcome Intent asks the user for comments
Follow Up Fallback attempt (used to capture the whole piece of dialogue => writes to db)
I'm building my first chatbot using Dialogflow. During my chat sessions, I would like to move on from one intent to another, without having user input in between. This can be seen in this image on Imgur.
The layout of the chat so far can be seen here.
I'm supposed to move from showing the video or article directly to "allright has your car..." without any user input, but I don't seem to be able to. How do I solve this?
I've tried using in and output contexts, but that didn't seem to work.
Thanks in advance!
Events can be triggered through Dialogflow fulfillment or the
detect intent API. These events can be handled in your Dialogflow agent or in fulfillment.
Check documentation here: Dialogflow Events
This means you will need to programmatically do this
I have tried many different methods but it is not working properly.Please any one can help me how to send a reply when user uploads any attachments in a chatbot.
To be able to achieve your objective, it is important to understand what dialogflow events are: Events allow you to invoke intents based on something that has happened instead of what a user communicates. Dialogflow supports events from several platforms (like Google Assistant, Slack, and more) based on actions users take on those platforms.
When a user attaches a file or shares location, Kommunicate sends a custom event KOMMUNICATE_MEDIA_EVENT to your bot along with the attached file information. To have an upload intent respond to the KOMMUNICATE_MEDIA_EVENT, follow these steps to create this custom event in your dialogflow bot:
How to add an event to an intent
Go to the Events section of the intent.
Type the name of the event you'd like your intent to respond to (KOMMUNICATE_MEDIA_EVENT).
Press enter.
Click SAVE.
Also remember to add your response that the bot will deliver to a user when they upload a document.
References:
https://cloud.google.com/dialogflow/docs/events-overview
https://docs.kommunicate.io/docs/bot-custom-integration#send-attachments-to-bot
https://cloud.google.com/dialogflow/docs/quick/build-agent
I hope this helps?
We are using bot trees master which uses bot graph dialog for loading graph based dialogs dynamically. We have created a scenario to load multiple intents(whose intents scores are nearly matching). Now the problem I am facing is when I request for single intent , I am getting the bot response and able to enter into next intent but when I request for multiple intents bot is giving the response and when I request for another intent , bot is giving the same response of multiple intents. When bot is entering into multiple intent handler it is not clearing the session and not coming out of that handler. I have tried using session.endConversation().
To understand about bot graph dialog:
https://www.microsoft.com/developerblog/2016/11/11/extending-microsofts-bot-framework-with-graph-baseddialogs-/
Can somebody help on this. Thank you
the builder.IntentDialog() used in this project is no longer considered a best practice. Additionally, further support is not expected. Instead, you will want to use bot.Dialog() to create your dialog flows with a .triggerAction(). The trigger matches on phrases which you can set a score to. Unfortunately, it means you will need to recreate the bot-trees project to fit this new model.
You can find information on managing conversations here, including creating triggers.
If you need a more robust system, you can integrate LUIS into your project. Information regarding recognizing intents with LUIS can be found here.